Is the Manager, Cloud Integrations position at 11 11 Systems fully remote?

Yes, this Manager, Cloud Integrations position at 11 11 Systems is a remote position. The role is available for candidates in United Kingdom.

Is this a full-time or part-time Manager, Cloud Integrations role?

This is a full-time Manager, Cloud Integrations position at 11 11 Systems.

What are the main requirements for the Manager, Cloud Integrations role?

Key requirements include: ensure that customer-related incidents and problems are mitigated, develop, track, and report kpis to the company., collaborate with vendors and internal teams for support needs. , and more.

How do I apply for the Manager, Cloud Integrations position at 11 11 Systems?

You can apply for this Manager, Cloud Integrations position by clicking the "Apply Now" button on this page, which will take you to 11 11 Systems's application portal.

Manager, Cloud Integrations at 11 11 Systems

United Kingdom

<div><div><div><div><div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);' id="isPasted">The Role: 11:11 is looking for a Manager, Cloud Integrations to lead a team of Technical Support Representatives in guaranteeing a positive experience for 11:11 customer migrations. This position is responsible for the development and improvement of people and processes that support the 11:11 cloud integrations strategy. The Manager will drive customer success through effective problem resolution and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Director, Service Operations.  <span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;">Responsibilities: <ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Lead a dedicated team of professionals that will execute cloud migrations across 11:11 global platforms</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Provide complete ownership and deliver support services to meet company commitments.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Establish and enforce processes and best practices for cloud integrations.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Own ticket escalation processes and ensure it is followed consistently.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Establish best practices and refine support management framework as needed. </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Identify potential risks or gaps and mentor members of the cloud integrations organization. </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Inform key stakeholders on migrations, trends, and provide recommendations on ongoing acquisition needs.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Manage and refine existing tools and automation used for service operations.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Collaborate with internal teams on integration requirements for new or existing customers.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Ensure that customer-related incidents and problems are mitigated</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Develop, track, and report KPIs to the company.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Collaborate with vendors and internal teams for support needs. </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Manage ticketing systems. </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.</li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);'><ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;">All other duties as assigned.</li></ul> <span style="margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:16px;font-style: normal;line-height: 20.5042px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;">Qualifications: <ul style="list-style-type: disc;margin-left: 0px;"><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Associates degree in management or equivalent years of related work experience</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">2+ years experience, 2+ in a managerial capacity</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Experience managing technical projects across teams in an organization</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">ITIL experience preferred</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Highly developed analytical and problem-solving skills </li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Excellent attention to detail, team player</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver</li><li style="margin-left: 24px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW184388938 BCX8" style="margin: 0px;padding: 0px;color: windowtext;font-size:15px;line-height: 18px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;">Must be legally eligible to work within the assigned country without visa sponsorship</li></ul>To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  </div> </div></div></div></div></div>

Apply Now

Remote Opportunity

Manager, Cloud Integrations

Join 11 11 Systems as a mid professional working remotely from United Kingdom. Explore the role, benefits, and apply in one place.

Manager, Cloud Integrations

11 11 Systems

Full Time

2 months ago

The Role: 11:11 is looking for a Manager, Cloud Integrations to lead a team of Technical Support Representatives in guaranteeing a positive experience for 11:11 customer migrations.

United Kingdom

Engineering

Mid

Cloud Integrations

Technical Support

Team Leadership

+5 more

Job Description

The Role:
11:11 is looking for a Manager, Cloud Integrations to lead a team of Technical Support Representatives in guaranteeing a positive experience for 11:11 customer migrations. This position is responsible for the development and improvement of people and processes that support the 11:11 cloud integrations strategy. The Manager will drive customer success through effective problem resolution and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Director, Service Operations.

Responsibilities:

Lead a dedicated team of professionals that will execute cloud migrations across 11:11 global platforms
Provide complete ownership and deliver support services to meet company commitments.
Establish and enforce processes and best practices for cloud integrations.
Own ticket escalation processes and ensure it is followed consistently.
Establish best practices and refine support management framework as needed.
Identify potential risks or gaps and mentor members of the cloud integrations organization.
Inform key stakeholders on migrations, trends, and provide recommendations on ongoing acquisition needs.
Manage and refine existing tools and automation used for service operations.
Collaborate with internal teams on integration requirements for new or existing customers.
Ensure that customer-related incidents and problems are mitigated
Develop, track, and report KPIs to the company.
Collaborate with vendors and internal teams for support needs.
Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
Manage ticketing systems.
Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

All other duties as assigned.

Qualifications:

Associates degree in management or equivalent years of related work experience
2+ years experience, 2+ in a managerial capacity
Experience managing technical projects across teams in an organization
ITIL experience preferred
Highly developed analytical and problem-solving skills
Excellent attention to detail, team player
Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
Must be legally eligible to work within the assigned country without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

ensure that customer-related incidents and problems are mitigated
develop, track, and report kpis to the company.
collaborate with vendors and internal teams for support needs. 
ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
manage ticketing systems. 
work supportively with colleagues, operating consistent with 11:11’s code of business ethics and company values.
responsibly receive, transmit, and handle all company data and information per company data handling agreements, work procedures, and policies. 
review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

Skills

Cloud Integrations

Technical Support

Team Leadership

Customer Success

Project Management

ITIL

Analytical skills

Problem Solving

Ready to Apply?

Join 11 11 Systems today

Posted 2 months ago

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