Technical Account Manager at 1Password

Canada

$76k - $118k

<p><em><strong>1Password is growing faster than ever. </strong>We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.</em></p><p></p><p><strong>About 1Password</strong></p><p><em>At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.</em></p><p></p><p><em>If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.</em></p><p></p><p>The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption and ongoing use. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless post-sale journey. We are customer-obsessed, technically curious, and committed to building trusted partnerships that help organizations succeed securely with 1Password.</p><p>As a Technical Account Manager, you will own the technical aspects of the post-sale customer experience for a portfolio of customers. You’ll support implementations, drive adoption, and serve as a trusted technical partner on identity, access, device trust, and SaaS security. You’ll work independently on complex customer needs, collaborate cross-functionally, and contribute to improving team processes and customer engagement practices.</p><p></p><p>This is a remote opportunity within Canada and the US.</p><p></p><p><strong>What we're looking for:</strong></p><ul><li><p>4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment</p></li><li><p>Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders</p></li><li><p>Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms</p></li><li><p>Experience supporting customer adoption, retention, or expansion through proactive technical engagement</p></li><li><p>Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)</p></li><li><p>Ability to work independently in a remote-first environment while collaborating effectively across teams</p></li><li><p>Comfort learning and adapting to new technologies, including AI-driven features and evolving product capabilities</p></li><li><p>Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools is a strong plus</p></li></ul><p></p><p><strong>What you can expect:</strong></p><ul><li><p>Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success</p></li><li><p>Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices</p></li><li><p>Act as a trusted technical advisor, helping customers understand how to effectively use 1Password within their environment</p></li><li><p>Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption</p></li><li><p>Participate in customer health reviews and success planning discussions, contributing technical insight and recommendations</p></li><li><p>Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes</p></li><li><p>Identify patterns, risks, or friction points in the customer lifecycle and recommend process or documentation improvements</p></li><li><p>Contribute to internal resources such as playbooks, guides, and knowledge base articles to help scale customer impact</p></li><li><p>Mentor and support more junior team members (Level A–B) as needed</p></li><li><p>Represent customer feedback internally to help inform product and process improvements</p></li></ul><p></p><p>USA-based roles only: The annual base salary for this role is between $84,000<strong> </strong>USD and $118,000<strong> </strong>USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.<br/><br/>Canada-based roles only: The annual base salary for this role is between $76,000 CAD and $106,000<strong> </strong>CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.<br/><br/>At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.<br/><br/><strong>Our culture </strong><br/>At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. <br/><br/>You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, <a href="https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/" rel="noopener noreferrer nofollow" target="_blank"><em>1Password is not for everyone</em></a>. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. <br/><br/>We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.<br/><br/><br/><strong>Our approach to work</strong><br/>We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.<br/><br/>For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.<br/><br/>Note: All go-to market roles will have an in-person onboarding in Toronto. <br/><br/><br/><strong>What we offer</strong><br/>We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: <br/><br/><em>Health and wellbeing</em><br/>👶 Maternity and parental leave top-up programs<br/>🩺 Competitive health benefits<br/>🏝 Generous PTO policy <br/><br/><em> Growth and future </em><br/>📈 RSU program for most employees<br/>💸 Retirement matching program<br/>🔑 Free 1Password account<br/><br/><em>Community </em><br/>🤝 Paid volunteer days <br/>🏆 Peer-to-peer recognition through Bonusly<br/>🌎 Remote-first work environment<br/><em>*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.</em></p><p></p><p><strong>You belong here.</strong></p><p></p><p><em>1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.</em></p><p></p><p><em>Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.</em></p><p></p><p><em>Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.</em></p><p></p><p><em>Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.</em></p><p></p><p><em>This posting is for an existing vacancy.</em></p><p></p><p><em>1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See </em><a href="https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf" rel="noopener noreferrer nofollow" target="_blank"><em><u>here</u></em></a><em> for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing </em><a href="https://jobs.ashbyhq.com/1password/automation-notice" rel="noopener noreferrer nofollow" target="_blank"><em><u>this form</u></em></a><em>. For additional information see our </em><a href="https://1password.com/files/candidate-privacy-notice.pdf" rel="noopener noreferrer nofollow" target="_blank"><em><u>Candidate Privacy Notice</u></em></a><em>.</em></p>