Collections Manager & Consultant at Achieve Test Prep
Worldwide
<span id="spandesc"><p dir="ltr"><span>About Company:<\/span><br/><\/p><p dir="ltr"><span>Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses. <\/span><br/><\/p><p dir="ltr"><span>Role Overview:<\/span><br/><\/p><p dir="ltr"><span>We are seeking an experienced <\/span><span>Collections Manager and Consultant<\/span><span> for a fractional or project-based engagement to help us revamp our collections and debt recovery approach. This role is ideal for a seasoned professional with a proven track record of driving exceptional results in collections strategy, operations, and compliance.<\/span><br/><\/p><p dir="ltr"><span>The consultant will lead a full-scale review of our end-to-end collections journey, analyzing it from both the <\/span><span>customer experience<\/span><span> and <\/span><span>agent workflow<\/span><span> perspectives. We're looking for someone who brings objective, data-driven insight and can deliver clear, actionable recommendations that align with business goals and reduce risk.<\/span><br/><\/p><p dir="ltr"><span>If you’ve successfully built or overhauled collections strategies, led teams, improved recovery rates, and implemented high-impact policies in dynamic environments, we want to hear from you.<\/span><br/><\/p><p dir="ltr"><span>Roles & Responsibilities:<\/span><br/><\/p><ul><li dir="ltr"><p dir="ltr"><span>Conduct a thorough audit of the current collections strategy, processes, and customer/agent journey.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Evaluate the effectiveness of existing debt recovery methods and identify gaps or inefficiencies.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Deliver a customer-centric and agent-informed strategy that enhances performance and user experience.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Develop a targeted collections roadmap aligned with business goals and risk appetite.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Define or refine KPIs, SLAs, and reporting tools to monitor collections effectiveness.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Improve or establish collection policies and procedures to reduce delinquency and aging receivables.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Ensure full compliance with applicable laws (FDCPA, FCRA, GLBA, etc.).<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Provide training, mentoring, or advisory support to collections and finance teams.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Recommend negotiation strategies for high-risk or complex accounts.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Deliver a detailed summary report outlining key findings, insights, and recommended actions.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Support implementation, provide ongoing oversight, or offer fractional team leadership if needed.<\/span><br/><\/p><\/li><\/ul><p dir="ltr"><span>Desired Skills and Experience:<\/span><br/><\/p><ul><li dir="ltr"><p dir="ltr"><span>5+ years of hands-on experience in<\/span><span> <\/span><span>collections strategy, debt recovery, or credit risk management.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Demonstrated ability to produce exceptional, measurable results in collections performance.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Deep understanding of the end-to-end collections lifecycle, from invoicing through litigation or charge-off.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Prior consulting experience or familiarity working in collections leadership/consulting roles is strongly preferred.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Strong analytical, operational, and process improvement expertise.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Advanced knowledge of compliance standards (e.g., FDCPA, FCRA, GLBA).<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Effective communicator with strong negotiation skills and the ability to engage both customers and internal stakeholders.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Familiarity with collections platforms, CRMs, and automation tools.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Capable of working independently while advising senior leaders with confidence and clarity.<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or certifications like ACA/CPA/CICM are a plus).<\/span><br/><\/p><\/li><li dir="ltr"><p dir="ltr"><span>Previous leadership experience as a Collections Manager, Director of Credit & Collections, or similar.<\/span><br/><\/p><\/li><\/ul><br/><\/div><p dir="ltr"><span>Job Details:<\/span><br/><\/p><p dir="ltr"><span>Type:<\/span><span> Part-Time/Fractional<\/span><span><br/><\/span><span>Schedule:<\/span><span> <\/span><span>Flexible hours between 9 AM – 9 PM, Monday to Friday<\/span><span><br/><\/span><span>Remote:<\/span><span> 100% Online<\/span><\/p><br/><\/div><\/span><br/></span></span></span></p></span></p></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></ul></span></p></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></span></p></li></ul></span></p></span></p></span></span></span></p></span></p></span></p></span></p></span></p></span>
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