Is the eLearning Support Specialist - Remote position at Achieve Test Prep fully remote?

Yes, this eLearning Support Specialist - Remote position at Achieve Test Prep is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time eLearning Support Specialist - Remote role?

This is a full-time eLearning Support Specialist - Remote position at Achieve Test Prep.

What are the main requirements for the eLearning Support Specialist - Remote role?

Key requirements include: Provide exceptional customer support and service, Develop and maintain strong relationships with customers, Identify and resolve customer issues in a timely and professional manner, and more.

What benefits does Achieve Test Prep offer for this position?

Achieve Test Prep offers the following benefits: Flexible Hours, Health Insurance, Home Office Budget, Paid Time Off, Remote Work, Remote Work Stipend, Retirement Plan, Wellness Programs.

How do I apply for the eLearning Support Specialist - Remote position at Achieve Test Prep?

You can apply for this eLearning Support Specialist - Remote position by clicking the "Apply Now" button on this page, which will take you to Achieve Test Prep's application portal.

eLearning Support Specialist - Remote at Achieve Test Prep

Worldwide

<h2 dir="ltr">About Achieve Test Prep<\/span> <\/h2>Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline. <\/span> <\/p> <\/div>Why work for us?<\/span> <\/p> <\/div>Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to: <\/span> <\/p> <\/div><ul><li dir="ltr">Work entirely from the comfort of home <\/span> <\/p><\/li><li dir="ltr">Set your own work schedule<\/span> <\/p><\/li><li dir="ltr">Earn a competitive compensation commensurate with your location<\/span> <\/p><\/li><li dir="ltr">Know that your ideas and opinions are important and will be heard<\/span> <\/p><\/li><li dir="ltr">Help change lives through education<\/span> <\/p><\/li><\/ul> <\/div>At Achieve, you are guaranteed to make a difference every day—both in the work you complete and in the lives of our customers. <\/span> <\/p> <\/div>Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.<\/span> <\/p> <\/div>We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.<\/span> <\/p> <\/div>NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. <\/b><\/span> <\/p> <\/div> <\/div>Job Description<\/span> <\/p> <\/p>Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.<\/span> <\/p> <\/div>Responsibilities<\/span> <\/p><ul><li dir="ltr">Verify and update start dates for classes.<\/span> <\/p><\/li><\/ul><ul><li dir="ltr">Schedule tutoring sessions according to instructor schedules.<\/span> <\/p><\/li><li dir="ltr">Monitor lessons to evaluate appropriate start and end times.<\/span> <\/p><\/li><li dir="ltr">Assist in queries related to the Learning Management System (Moodle)<\/span> <\/p><\/li><li dir="ltr">Respond to and handle complaints and concerns related to eLearning.<\/span> <\/p><\/li><li dir="ltr">Provide effective chat support with strong communication abilities.<\/span> <\/p><\/li><li dir="ltr">Execute schedule coordination tasks as assigned.<\/span> <\/p><\/li><li dir="ltr">Offer dedicated support to both instructors and customers, ensuring a positive experience.<\/span> <\/p><\/li><li dir="ltr">Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.<\/span> <\/p><\/li><\/ul> <\/div> Desired Skills and Experience<\/span> <\/p><ul><li dir="ltr">High school diploma and scheduling expertise are preferred.<\/span> <\/p><\/li><\/ul><ul><li dir="ltr">Tech-savvy and highly capable of navigating and improving an eLearning environment<\/span> <\/p><\/li><li dir="ltr">Ability to manage multiple projects and deadlines<\/span> <\/p><\/li><li dir="ltr">Knowledge of salesforce platform and development trends and processes<\/span> <\/p><\/li><li dir="ltr">Strong critical thinking and decision-making skills<\/span> <\/p><\/li><li dir="ltr">Thrives in an independent, fast-paced work environment<\/span> <\/p><\/li><li dir="ltr">Proficient with Microsoft Office and Google Workspace productivity software<\/span> <\/p><\/li><li dir="ltr">Fluent oral and written communication skills in English.<\/span> <\/p><\/li><li dir="ltr">Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.<\/span> <\/p><\/li><\/ul> <\/div> <\/b><\/div>NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. <\/b><\/span> <\/p> <\/p>Job Details<\/span> <\/div> <\/p>Type: Full-Time<\/span> <\/p>Schedule: Must have availability between the hours of 5:00 PM - 1:00 AM EST business day.<\/span> <\/p>Location: 100% Remote<\/span> <\/p>Country: Open to all countries outside of the U.S<\/span> <\/p> <\/div><\/span> </li></li></li></li></li></li></li></li></ul></li></ul></li></li></li></li></li></li></li></li></ul></li></ul></li></li></li></li></li></ul></h2>

Apply Now

Remote Opportunity

eLearning Support Specialist - Remote

Join Achieve Test Prep as a senior professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

eLearning Support Specialist - Remote

Achieve Test Prep

Full Time

$80,000 - $120,000*

10 months ago

About Achieve Test Prep<\/span><\/h2>Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree.

Worldwide

Customer Success

Senior

Job Description

About Achieve Test Prep<\/span>
<\/h2>
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline. <\/span>
<\/p>
<\/div>
Why work for us?<\/span>
<\/p>
<\/div>
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to: <\/span>
<\/p>
<\/div>
Work entirely from the comfort of home <\/span>
<\/p><\/li>
Set your own work schedule<\/span>
<\/p><\/li>
Earn a competitive compensation commensurate with your location<\/span>
<\/p><\/li>
Know that your ideas and opinions are important and will be heard<\/span>
<\/p><\/li>
Help change lives through education<\/span>
<\/p><\/li><\/ul>
<\/div>
At Achieve, you are guaranteed to make a difference every day—both in the work you complete and in the lives of our customers. <\/span>
<\/p>
<\/div>
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.<\/span>
<\/p>
<\/div>
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.<\/span>
<\/p>
<\/div>
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. <\/b><\/span>
<\/p>
<\/div>
<\/div>
Job Description<\/span>
<\/p>

<\/p>
Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.<\/span>
<\/p>
<\/div>
Responsibilities<\/span>
<\/p>
Verify and update start dates for classes.<\/span>
<\/p><\/li><\/ul>
Schedule tutoring sessions according to instructor schedules.<\/span>
<\/p><\/li>
Monitor lessons to evaluate appropriate start and end times.<\/span>
<\/p><\/li>
Assist in queries related to the Learning Management System (Moodle)<\/span>
<\/p><\/li>
Respond to and handle complaints and concerns related to eLearning.<\/span>
<\/p><\/li>
Provide effective chat support with strong communication abilities.<\/span>
<\/p><\/li>
Execute schedule coordination tasks as assigned.<\/span>
<\/p><\/li>
Offer dedicated support to both instructors and customers, ensuring a positive experience.<\/span>
<\/p><\/li>
Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.<\/span>
<\/p><\/li><\/ul>
<\/div>
Desired Skills and Experience<\/span>
<\/p>
High school diploma and scheduling expertise are preferred.<\/span>
<\/p><\/li><\/ul>
Tech-savvy and highly capable of navigating and improving an eLearning environment<\/span>
<\/p><\/li>
Ability to manage multiple projects and deadlines<\/span>
<\/p><\/li>
Knowledge of salesforce platform and development trends and processes<\/span>
<\/p><\/li>
Strong critical thinking and decision-making skills<\/span>
<\/p><\/li>
Thrives in an independent, fast-paced work environment<\/span>
<\/p><\/li>
Proficient with Microsoft Office and Google Workspace productivity software<\/span>
<\/p><\/li>
Fluent oral and written communication skills in English.<\/span>
<\/p><\/li>
Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.<\/span>
<\/p><\/li><\/ul>
<\/div>
<\/b><\/div>
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position. <\/b><\/span>
<\/p>

<\/p>Job Details<\/span>
<\/div>

<\/p>
Type: Full-Time<\/span>
<\/p>
Schedule: Must have availability between the hours of 5:00 PM - 1:00 AM EST business day.<\/span>
<\/p>
Location: 100% Remote<\/span>
<\/p>
Country: Open to all countries outside of the U.S<\/span>
<\/p>
<\/div><\/span>

Requirements

Provide exceptional customer support and service
Develop and maintain strong relationships with customers
Identify and resolve customer issues in a timely and professional manner
Collaborate with internal teams to ensure customer needs are met
Stay up-to-date with product knowledge and features

Benefits

Flexible Hours
Health Insurance
Home Office Budget
Paid Time Off
Remote Work
Remote Work Stipend
Retirement Plan
Wellness Programs

Skills

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

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Join Achieve Test Prep today

Salary Range (AI-Estimated)*

$80,000 - $120,000

80% confidence

Posted 10 months ago

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