Student Advisor at Achieve Test Prep

United States

<span id="spandesc"> <p dir="ltr"> <span> <span> <b> <span> <span> About Achieve: </span> </span> </b> </span> </span> </p> <p dir="ltr"> <span> <span> <span> <span> Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.  </span> </span> </span> </span> </p> <p dir="ltr"> <span> <span> <b> <span> <span> Role Overview:  </span> </span> </b> </span> </span> </p> <p dir="ltr"> <span> <span> <span> <span> Achieve Test Prep is seeking a compassionate and dependable Student Advisor to join our fully remote Customer Success team. In this role, you’ll support U.S.-based students throughout their educational journey by providing guidance, encouragement, and clear next steps to help them stay motivated and on track. </span> </span> </span> </span> </p> <p dir="ltr"> <span> <span> <span> <span> Customer Success Advisors partner closely with customers to drive adoption and satisfaction, leveraging data, internal tools, and AI-powered insights to deliver proactive and personalized support. </span> </span> </span> </span> </p> <p dir="ltr"> <span> <span> <span> <span> While this is a remote position, all working hours are aligned to Eastern Standard Time (EST). This role is ideal for someone who enjoys helping others, building trust, and making a meaningful impact in students’ lives—while working reliably within a U.S.-based schedule. </span> </span> </span> </span> </p> <h3 dir="ltr"> <span> <span> <b> <span> <span> What You’ll Do </span> </span> </b> </span> </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Build supportive, long-term relationships by understanding each student’s goals, progress, and challenges </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Provide personalized guidance to keep students engaged and moving forward academically </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Support students through onboarding and ensure they feel confident using our systems </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Proactively identify obstacles and work with students to overcome them </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Respond to student inquiries with empathy, ownership, and timely follow-up </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Maintain accurate and up-to-date student records in our CRM </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Collaborate with internal teams to support students with academic or financial-related needs </span> </span> </span> </span> <span> <span> <span> <span> </span> </span> </span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> <span> <b> <span> <span> What We’re Looking For </span> </span> </b> </span> </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Experience in customer support, advising, or another people-facing role </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Strong written and verbal communication skills in English </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> A calm, empathetic approach with a genuine desire to help others succeed </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Ability to stay organized while managing multiple student relationships </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Comfort working independently in a remote environment while collaborating with a team </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Confident computer skills, including email, CRM, and online tools </span> </span> </span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> <span> <b> <span> <span> Nice to Have </span> </span> </b> </span> </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Experience supporting students or clients in an education or training environment </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Familiarity with the U.S. education system </span> </span> </span> </span> <span> <span> <span> <span> </span> </span> </span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> <span> <b> <span> <span> Language Requirement </span> </span> </b> </span> </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> English (Fluent Only): Must be fully proficient in spoken and written English </span> </span> </span> </span> <span> <span> <span> <span> </span> </span> </span> </span> </p> </li> </ul> <p dir="ltr"> <span> <span> <b> <span> <span> Job Details: </span> </span> </b> </span> </span> </p> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Remote position with EST-based shifts </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Availability required during U.S. business hours (Eastern Standard Time) </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Specific shift schedules will be confirmed during the interview process </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Reliable internet connection and a quiet, professional work environment are required </span> </span> </span> </span> </p> </li> </ul> <h3 dir="ltr"> <span> <span> <b> <span> <span> Why Join Achieve Test Prep? </span> </span> </b> </span> </span> </h3> <ul> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> 100% remote role with consistent EST-based shifts </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Purpose-driven work supporting students’ educational success </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Collaborative and supportive team culture </span> </span> </span> </span> </p> </li> <li dir="ltr"> <p dir="ltr"> <span> <span> <span> <span> Ongoing training and professional development </span> </span> </span> </span> </p> </li> </ul> </span>