Is the Software Architect - REMOTE USA position at Acliviti Consulting Group, LLC fully remote?

Yes, this Software Architect - REMOTE USA position at Acliviti Consulting Group, LLC is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Software Architect - REMOTE USA role?

This is a full-time Software Architect - REMOTE USA position at Acliviti Consulting Group, LLC.

What benefits does Acliviti Consulting Group, LLC offer for this position?

Acliviti Consulting Group, LLC offers the following benefits: Health Insurance, Vision Insurance, Dental Insurance.

How do I apply for the Software Architect - REMOTE USA position at Acliviti Consulting Group, LLC?

You can apply for this Software Architect - REMOTE USA position by clicking the "Apply Now" button on this page, which will take you to Acliviti Consulting Group, LLC's application portal.

Software Architect - REMOTE USA at Acliviti Consulting Group, LLC

United States

Architect, Deployment Services Why We’re Different: Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.   We Are: <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Experts in customer experience delivering operational and technical transformation</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Boardroom translators - connecting CX vision, technical platforms, and financial value</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Outcome-driven professionals who know 95% of spend is on human capital, not just tech</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Remote-first and cross-functional, with deep expertise across industries</li> </ul>   Our Clients Are: <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Enterprise organizations modernizing their customer engagement ecosystem</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">CX, IT, Operations, and Finance leaders seeking true stakeholder alignment</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Teams navigating complex transformation programs with high visibility and high stakes</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Businesses who need business cases, vendor guidance, and enterprise-class execution</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth</li> </ul>   How We Solve: We lead clients through a continuous improvement cycle with three integrated service areas:   Strategy: We help clients define where they’re going - and how to get there. <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Customer Experience Design</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Performance Optimization</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Transformation Capabilities</li> </ul>   Execution: We lead execution across people, platforms, and processes. <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Technical Platform & Capabilities</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Operational Management</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Data & Analytics</li> </ul>   Managed Solutions & Support: We stay engaged post-launch to ensure long-term success. <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Operational & Technical Oversight</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Outcome & Expense Management</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Artificial Intelligence & Data Segmentation</li> </ul>   Our Delivery team is seeking a dynamic and self-motivated Architect to join our team. The Ideal candidate will be instrumental in delivery workstreams, supporting the implementation of CCaaS capabilities and translating our client's business goals into industry leading designs. This role is perfect for a motivated individual who excels at translating our client's business goals into technical solutions and for someone who enjoys managing and developing a team of technical resources. LMA (Lead – Manage – Accountability) <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Inspire confidence in complex delivery opportunities and projects by consistently demonstrating subject matter expertise in CCaaS implementation and enterprise architecture</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Champion a culture of ownership, technical excellence, and continuous improvement in all workstreams</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Prioritize assignments effectively across projects based on capability, complexity, and client needs</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Work with leadership to engage in continuous process improvement related to internal quarterly projects, methodologies, and documentation</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Maintain ongoing knowledge of evolving capabilities from key vendors and share relevant updates with the team</li> </ul>   Support Technical Qualification Steps to Close – PreSales Subject Matter Expert (SME)   <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate in a cross-functional solutions qualification team in support of bringing qualified opportunities to a Closed-Won state</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to articulate how CCaaS platforms and supporting capabilities work and how they can be applied to solving business requirements</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in client requirements discovery meetings with Senior Stakeholders across Business and IT teams, and down through Supervisors and Analysts</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Responsible for overall design of the technical solution architecture including: <ul style="list-style-type: circle; margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Data integrity and reporting requirements</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Contact routing strategies by channel</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">ACD/IVR/IVA design</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Integrations/API approach</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Further AI concepts</li> </ul> </li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Develop and deliver technical Solutions Overview documentation for detailed designs and customer requirements</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Document critical business and/or IT requirements and “compelling events” requiring the client to make a change</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Responsible for identifying the technical delivery skill sets and level of effort (LoE) required for an opportunity through all phases of a proposed delivery timeline</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Overall awareness and ability to provide insights on vendor capabilities and competitor service offerings</li> </ul> Lead Business Requirements Documentation <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Lead technical resource for Closed-Won CCaaS implementation projects, and further oversight of Engineer(s) assigned to tasks/workstreams</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Documentation of detailed business requirements documentation to be aligned and signed off by the client in advance of technical build(s)</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Identify and develop further technology roadmap outside of active scope(s) for future phase efforts</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Support PMO driven status reporting and executive readouts where appropriate</li> </ul>   Resolve Complex Implementation Deliverables - Escalation Point <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Oversee Engineer(s) assigned to implementation workstreams and serve as an escalation point for technical Risk/Issue resolution</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Assume the role of Subject Matter Expert (SME) in understanding scope change requests as they impact technology decisions</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Own build Quality Assurance strategies, follow-up, and defect resolution per the documented design</li> </ul> Manage Deployment Documentation Standards <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Design, build, and maintain reusable code libraries</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 8pt 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Support the execution of Statements of Work and Pricing Models where Deployment Services scope is required</li> </ul>   Our ideal candidate will: <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Bring 8-10 years of experience in CCaaS software design, documenting and implementing for enterprise-level clientele</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have Bachelor's degree or higher (computer science or computer engineering preferred)</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have experience conducting code reviews and establishing best practices standards for coding and documentation</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Exhibit strong interpersonal skills with the ability to effectively navigate team and client dynamics, fostering a collaborative working environment</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have experience with coding languages such as JavaScript, Python, Java, C++</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have expert experience with NICE CXOne and/or Genesys Pure Cloud as priorities; other CCaaS platforms and capabilities further benefit</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have experience building and managing portfolios of re-usable scripting and development templates that include current industry standard best practices</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have SME level experience with REST and SOAP API integrations, including the ability to design and implement complex integrations</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Possess a very strong background in contact center platforms and technology and the ability to articulate their technical differences and business value to a wide range of audiences</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have experience and competency with Microsoft tools (Word, Powerpoint, Excel, Sharepoint, Teams, etc.)</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have SME level competency with vision flows (Visio, Lucid, etc)</li> <li style="text-align: justify; line-height: normal; margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Have a basic understanding of the interplay between CCaaS and UCaaS platforms, enabling collaboration enhancements or unified user experiences </li> </ul> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Have experience for end-to-end design of enterprise CCaaS technical architecture including: <ul style="list-style-type: circle; margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Omni-channel Routing</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Customer Analytics</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Workforce Engagement</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Applicable Marketplace Bolt-on Capabilities </li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">ACD/IVR/IVA design</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">API approach and external data integrations</li> <li style="margin: 0cm 0cm 0cm 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">AI and NLP solutions (Omilia , Google Dialogflow, etc)</li> </ul> </li> </ul>   Acliviti has a competitive benefits package including: <ul style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">100% coverage of employee health care, vision, and dental insurance</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">HSA & FSA plans available</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Disability & Voluntary Benefits available</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">401(k) plan with a 4% employer match</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Generous variable comp opportunity</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Work-from-home monthly incentive</li> <li style="margin: 0cm 0cm 0cm 20px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;">Inclusive remote working environments</li> </ul>

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Remote Opportunity

Software Architect - REMOTE USA

Join Acliviti Consulting Group, LLC as a staff professional working remotely from United States. Explore the role, benefits, and apply in one place.

Software Architect - REMOTE USA

Acliviti Consulting Group, LLC

Full Time

6 days ago

Architect, Deployment Services Why We’re Different: Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next.

United States

Engineering

Staff

CCaaS

Enterprise architecture

REST API

+5 more

Job Description

Architect, Deployment Services

Why We’re Different:

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are:

Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deep expertise across industries

Our Clients Are:

Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve:

We lead clients through a continuous improvement cycle with three integrated service areas:

Strategy: We help clients define where they’re going - and how to get there.

Customer Experience Design
Performance Optimization
Transformation Capabilities

Execution: We lead execution across people, platforms, and processes.

Technical Platform & Capabilities
Operational Management
Data & Analytics

Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.

Operational & Technical Oversight
Outcome & Expense Management
Artificial Intelligence & Data Segmentation

Our Delivery team is seeking a dynamic and self-motivated Architect to join our team. The Ideal candidate will be instrumental in delivery workstreams, supporting the implementation of CCaaS capabilities and translating our client's business goals into industry leading designs. This role is perfect for a motivated individual who excels at translating our client's business goals into technical solutions and for someone who enjoys managing and developing a team of technical resources.

LMA (Lead – Manage – Accountability)

Inspire confidence in complex delivery opportunities and projects by consistently demonstrating subject matter expertise in CCaaS implementation and enterprise architecture
Champion a culture of ownership, technical excellence, and continuous improvement in all workstreams
Prioritize assignments effectively across projects based on capability, complexity, and client needs
Work with leadership to engage in continuous process improvement related to internal quarterly projects, methodologies, and documentation
Maintain ongoing knowledge of evolving capabilities from key vendors and share relevant updates with the team

Support Technical Qualification Steps to Close – PreSales Subject Matter Expert (SME)

Collaborate in a cross-functional solutions qualification team in support of bringing qualified opportunities to a Closed-Won state
Ability to articulate how CCaaS platforms and supporting capabilities work and how they can be applied to solving business requirements
Participate in client requirements discovery meetings with Senior Stakeholders across Business and IT teams, and down through Supervisors and Analysts
Responsible for overall design of the technical solution architecture including:
- Data integrity and reporting requirements
- Contact routing strategies by channel
- ACD/IVR/IVA design
- Integrations/API approach
- Further AI concepts
Develop and deliver technical Solutions Overview documentation for detailed designs and customer requirements
Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs
Responsible for identifying the technical delivery skill sets and level of effort (LoE) required for an opportunity through all phases of a proposed delivery timeline
Overall awareness and ability to provide insights on vendor capabilities and competitor service offerings

Lead Business Requirements Documentation

Lead technical resource for Closed-Won CCaaS implementation projects, and further oversight of Engineer(s) assigned to tasks/workstreams
Documentation of detailed business requirements documentation to be aligned and signed off by the client in advance of technical build(s)
Identify and develop further technology roadmap outside of active scope(s) for future phase efforts
Support PMO driven status reporting and executive readouts where appropriate

Resolve Complex Implementation Deliverables - Escalation Point

Oversee Engineer(s) assigned to implementation workstreams and serve as an escalation point for technical Risk/Issue resolution
Assume the role of Subject Matter Expert (SME) in understanding scope change requests as they impact technology decisions
Own build Quality Assurance strategies, follow-up, and defect resolution per the documented design

Manage Deployment Documentation Standards

Design, build, and maintain reusable code libraries
Support the execution of Statements of Work and Pricing Models where Deployment Services scope is required

Our ideal candidate will:

Bring 8-10 years of experience in CCaaS software design, documenting and implementing for enterprise-level clientele
Have Bachelor's degree or higher (computer science or computer engineering preferred)
Have experience conducting code reviews and establishing best practices standards for coding and documentation
Exhibit strong interpersonal skills with the ability to effectively navigate team and client dynamics, fostering a collaborative working environment
Have experience with coding languages such as JavaScript, Python, Java, C++
Have expert experience with NICE CXOne and/or Genesys Pure Cloud as priorities; other CCaaS platforms and capabilities further benefit
Have experience building and managing portfolios of re-usable scripting and development templates that include current industry standard best practices
Have SME level experience with REST and SOAP API integrations, including the ability to design and implement complex integrations
Possess a very strong background in contact center platforms and technology and the ability to articulate their technical differences and business value to a wide range of audiences
Have experience and competency with Microsoft tools (Word, Powerpoint, Excel, Sharepoint, Teams, etc.)
Have SME level competency with vision flows (Visio, Lucid, etc)
Have a basic understanding of the interplay between CCaaS and UCaaS platforms, enabling collaboration enhancements or unified user experiences

Have experience for end-to-end design of enterprise CCaaS technical architecture including:
- Omni-channel Routing
- Customer Analytics
- Workforce Engagement
- Applicable Marketplace Bolt-on Capabilities
- ACD/IVR/IVA design
- API approach and external data integrations
- AI and NLP solutions (Omilia , Google Dialogflow, etc)

Acliviti has a competitive benefits package including:

100% coverage of employee health care, vision, and dental insurance
HSA & FSA plans available
Disability & Voluntary Benefits available
401(k) plan with a 4% employer match
Generous variable comp opportunity
Work-from-home monthly incentive
Inclusive remote working environments

Benefits

Health Insurance
Vision Insurance
Dental Insurance

Skills

CCaaS

Enterprise architecture

REST API

SOAP API

JavaScript

Python

Java

Ready to Apply?

Join Acliviti Consulting Group, LLC today

Posted 6 days ago

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Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

Remote, Nationwide – Seeking Fundraising and External Relations Director Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives.

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Content Collection for Advertising Rescue Dogs - Volunteer (Unpaid)

Path of Hope Rescue

Part Time

6 days ago

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Position Name: Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Location: Spokane, Washington, United States Job Type: Part Time Office Setting: Fully…

United States

Marketing

Content Marketing

Entry

Content Collection

Data Organization

Communication

+5 more