Renewals Specialist at Alpine IQ (AIQ)

United States

$90k - $120k

<div><body><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">The Opportunity</span></h3><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Retention drives a SaaS business, and we’re looking for an experienced renewals professional to own it. As our Renewal Specialist, you’ll manage the full renewal lifecycle across a book of AIQ customers, from early outreach and risk identification through negotiation and signature. You’ll partner closely with Customer Success, Partnerships, Sales, and Finance, and you’ll have a real voice in shaping how AIQ approaches renewals as we scale.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">This role is for a seasoned renewals professional who knows what a healthy renewal motion looks like and is ready to bring that expertise to a growing team.</span></p><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">What You’ll Do</span></h3><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Own renewals end to end for an assigned book of accounts, initiating outreach 90–120 days before term end, preparing quotes, and driving contracts to on-time signature.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Multithread every account, building relationships beyond your day-to-day contact and getting to the decision makers and economic buyers who sign.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Negotiate with confidence, including pricing adjustments, multi-year agreements, and renewal terms within approved guidelines, and knowing when to escalate.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Mitigate churn by spotting risk early through customer data, usage trends, and stakeholder signals, then building and executing save plans before renewals are in jeopardy.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Forecast accurately by keeping your HubSpot pipeline current weekly: stages, close dates, and risk notes.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Grow accounts by identifying upsell and expansion opportunities during the renewal window.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Resolve issues across teams, coordinating with Finance and Billing on invoicing, payment, and contract questions.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Turn data into insight by tracking renewal rate, net and gross revenue retention, and churn reasons, and sharing what you learn with CS leadership.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Build the playbook: help shape AIQ’s renewal process through templates, automation, and documentation, bringing best practices from your prior experience.</span></li></ul><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">How Success Is Measured</span></h3><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Success in this role is measured by how well you retain and grow AIQ’s revenue, and how reliably you execute. Key measures include:</span></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Revenue retention: Gross and net revenue retention across your book</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Renewal rate: The share of renewals closed on time, before term end</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Expansion: Upsell and cross-sell revenue closed during the renewal window</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Forecast accuracy: How closely your renewal forecast matches actual results</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Execution: Timely outreach, accurate quotes and contracts, and a current HubSpot pipeline</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">These measures are defined in the role’s compensation plan and performance scorecard.</span></p><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">What You Bring</span></h3><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">3–5+ years of experience in a dedicated SaaS renewals role, such as Renewal Specialist or Renewals Manager, with direct ownership of a renewal book and retention targets.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Strong negotiation skills, with a track record of closing renewals, pricing increases, and multi-year agreements while protecting revenue.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Proven churn mitigation experience, including identifying at-risk accounts early and turning them around.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">The ability to multithread across customer organizations and get to the decision makers who own the renewal.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Experience managing a high volume of accounts and contracts with strong accuracy and attention to detail.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Hands-on experience using a CRM to manage pipeline and forecast renewals.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Clear, confident communication, including the ability to explain pricing and contract terms in plain language.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Solid understanding of SaaS subscription models and retention metrics (GRR, NRR, churn).</span></li></ul><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Nice to Have</span></h3><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Renewals experience at a well-established, high-performing SaaS company with a mature renewal motion.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Experience with HubSpot.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Experience building or improving a renewal playbook or process from the ground up.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.</span></li></ul><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Why AIQ</span></h3><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:12pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Remote-first culture with a team spread across 15+ states</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Medical, dental, and vision coverage</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">401(k) details</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Flexible Time Off</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Paid Parental Leave</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Home office stipend </span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Company-provided computer</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:12pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Recognition program,</span></li></ul><h3 style='font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;'><span style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Work Environment</span></h3><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">This is a fully remote role. You’ll need a quiet, professional workspace, a secure (non-public) and reliable high-speed internet connection, and the ability to be on camera for team and customer meetings.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt 0px;padding:0px;'><i><em style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Alpine IQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation during the application process, please contact [email].</em></i></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;'><br></p></body></div>