Customer Care and Operations Manager at AMENITY HOUSEKEEPING INC

United States

$0.03k - $0.04k

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Bonus based on performance</li> <li>Flexible schedule</li> <li>Opportunity for advancement</li> </ul> </div> <div class="trix-content"> <div>Amenity Housekeeping is a housekeeping service partnering with luxury apartment buildings across major U.S. markets to make Housekeeping available as an Amenity for residents. We’re looking for a motivated, people-first professional to fill a hybrid role that’s equal parts client-facing customer care and hands-on operations management. What you’ll do — Customer Care (50%) Pay is a combination of hourly rate $15 an hour plus bonuses and overrides on territory.<br><br> </div><ul> <li>Serve as the primary point of contact for residents via phone, email, and live chat</li> <li>Respond promptly to inquiries, concerns, and service requests</li> <li>Follow up to confirm resolution and gather client feedback</li> <li>Maintain accurate account records in our CRM</li> <li>Identify opportunities to upsell or cross-sell services when appropriate</li> <li>What you’ll do — Operations Management (50%)</li> <li>Partner with our internal recruiter to hire and onboard 1099 independent cleaning contractors</li> <li>Manage day-to-day scheduling, performance, and retention of your contractor team</li> <li>Ensure consistent coverage and quality across assigned markets</li> <li>Uphold company service standards and procedures</li> </ul><div>Requirements<br><br> </div><ul> <li>5+ years of customer service experience</li> <li>Prior team leadership or management experience</li> <li>Excellent verbal and written communication skills</li> <li>Strong problem-solving and decision-making ability</li> <li>Proficiency with CRM systems, Google Workspace, and Microsoft Office</li> <li>Experience managing or coordinating independent contractors a plus</li> <li>Patient, empathetic approach with clients</li> <li>Ability to multitask and manage time effectively</li> <li>Flexible availability, including occasional weekends</li> </ul><div>Qualifications<br><br> </div><ul> <li>Experience handling high-volume customer inquiries</li> <li>Experience resolving escalations in a service environment</li> <li>Background in home services, hospitality, or property management</li> </ul><div>Why work here?<br><br> </div><div>Amenity Housekeeping brings hotel-quality cleaning to luxury apartment communities across 12+ U.S. markets. We’re a growing, entrepreneurial company that values accountability, service excellence, and team ownership. This role offers real variety — no two days are the same — and meaningful income potential through our override and commission structure.</div> </div> <p>This is a remote position.</p>