Office Manager at America's Swimming Pool Co. - Atlanta

United States

$55k - $65k

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Dental insurance</li> <li>Health insurance</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <h1>Operations Coordinator – Scheduling & Customer Service</h1><div> <strong>America's Swimming Pool Company (ASP) | Atlanta, GA<br></strong><br> </div><div> <strong>Are you the person who can bring order to a busy day, solve problems before they become bigger problems, and keep everyone moving in the right direction?<br></strong><br> </div><div>America's Swimming Pool Company (ASP) is looking for an organized, resourceful, and customer-focused Operations Coordinator to join our growing team.<br><br> </div><div>We're a swimming pool maintenance and repair company, but this isn't really about pools. It's about people, communication, organization, and getting things done.<br><br> </div><div>Every day is a little different. You'll work with customers, technicians, and fellow administrative team members to coordinate service appointments, manage scheduling changes, and make sure important details don't fall through the cracks.<br><br> </div><div>What You'll Do<br><br> </div><ul> <li>Coordinate daily schedules for our pool service and repair technicians.<br><br> </li> <li>Organize work orders, appointments, and follow-up tasks.<br><br> </li> <li>Communicate with customers regarding service needs, scheduling, and updates.<br><br> </li> <li>Work closely with technicians to understand job requirements and priorities.<br><br> </li> <li>Help keep jobs moving from customer request to completed service.<br><br> </li> <li>Collaborate with the administrative team to resolve issues and improve processes.<br><br> </li> <li>Maintain accurate information in our scheduling and customer management systems.<br><br> </li> </ul><div>What We're Looking For<br><br> </div><div>We're looking for someone who:<br><br> </div><ul> <li>Is exceptionally organized and detail-oriented.<br><br> </li> <li>Can juggle competing priorities without losing track of the details.<br><br> </li> <li>Communicates clearly and professionally.<br><br> </li> <li>Takes initiative and follows through.<br><br> </li> <li>Can make sound decisions and knows when to ask for help.<br><br> </li> <li>Is comfortable learning technology and using multiple software systems.<br><br> </li> <li>Enjoys working as part of a team and helping others succeed.<br><br> </li> <li>Can stay calm and solution-focused when the day doesn't go according to plan.<br><br> </li> </ul><div>Experience in scheduling, dispatching, service coordination, or a home-service business is a plus. Pool industry experience is <strong>not required</strong>.<br><br> </div><div>What Makes This Position Different?<br><br> </div><div>This isn't a position where you'll simply answer phones and pass messages along.<br><br> </div><div>You'll have ownership of an important part of our operation, the authority to make decisions within your responsibilities, and the opportunity to help us build better systems as we grow.<br><br> </div><div>We value accountability, collaboration, common sense, and a willingness to find a better way.<br><br> </div><div>Why ASP?<br><br> </div><div>We're a growing, locally operated business backed by a nationally recognized brand. We take pride in our work, our customers, and the people who make it all happen.<br><br> </div><div>We're looking for someone who wants to contribute, take ownership, and grow with us.<br><br> </div><div> <strong>Interested? We'd love to hear from you.<br></strong><br> </div><div><br></div><div> </div> </div> <p>Flexible work from home options available.</p>