Field Services Engineer II at Amtech

United States

<div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Job Summary:</span><span data-ccp-props="{}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">The Field Service Engineer II leads all technical field aspects of aftermarket activities for all company products worldwide such as advanced installation, maintenance, and repair. They will respond to customer-related technical inquiries and problems to provide robust training support, as well as ensure timely resolution of customer issues.</span><span data-ccp-props="{}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Essential Duties and Responsibilities:</span><span data-ccp-props="{}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Install, calibrate, and commission Amtech manufacturing equipment at customer sites.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Perform routine and preventive maintenance on equipment to ensure optimal performance and minimize downtime.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Diagnose and troubleshoot equipment malfunctions and provide effective solutions to resolve issues promptly.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Conduct advanced equipment upgrades and modifications as needed to enhance performance and meet customer requirements. </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Provide advanced technical support and training to customers on the operation and maintenance of semiconductor equipment.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Document detailed service activities, including maintenance logs, repair reports, and customer communications.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Collaborate with engineering and technical support teams to proactively resolve complex equipment issues by utilizing specified documents such as Field Service Reports, Start-Up Checklist and Installation Quality Reports as appropriate for the job.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Maintain an elevated level of customer satisfaction by addressing customer needs and concerns promptly and professionally. </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Work cross functionally to support company culture, values, such as leading onsite and offsite training regarding products and services.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Follow ISO procedures and guidelines and proper safety protocol, including wearing appropriate PPE where designated.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Qualifications:</span><span data-ccp-props="{}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Required Education & Experience:</span><span data-ccp-props="{}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-charstyle="Emphasis">Must have a valid Driver’s license and passport.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Bachelor's in Electrical, Electronics, and Mechanical engineering or equivalent experience. </span><span data-ccp-props="{}"> </span></p></li></ul></div></div><div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">5+ years experience installing and maintaining complex electromechanical equipment at customer sites. Experience in the semiconductor industry would be beneficial.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Understanding of Programmable Logic Controller (PLC) programs.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">This is a remote position with up to 50% travel to customer sites worldwide with regular last-minute travel. Some evenings and weekends are necessary to accommodate production and scheduled service demands.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Skills & Competencies:</span><span data-ccp-props="{}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ability to work independently and on a team to meet time sensitive deadlines</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ability to perform intermediate math to perform electrical and mechanical troubleshooting. </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Experience installing and maintaining complex electromechanical equipment at customer sites. Experience in the semiconductor industry would be beneficial. </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ability to read, write, speak, and understand English to perform detailed machine installations, repairs, and ensure accurate documentation and reporting. Must be able to communicate with internal and external customers through multiple means of communication such as phone, email, etc. </span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Ability to lift up to 40 pounds, stand for periods of extended time, sit for extended periods of time, and work in front of a computer screen for extended periods.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[4680,9360],"469777927":[0,0],"469777928":[3,4]}"> </span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="footer">Other duties may be assigned to support the overall business. Amtech Systems has the right to revise and update this job description at any time.</span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240,"469777462":[4680,9360],"469777927":[0,0],"469777928":[3,4]}"> </span></p></div></div>