Customer Success Manager, EMEA at Appdome

United States

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work. Appdome provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control, ThreatScope™ Mobile XDR, and Certified Secure™ DevSecOps Certification in one integrated system. With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and leverage automation to build, test, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline. Leading financial, healthcare, m-commerce, consumer, and B2B brands use Appdome to upgrade mobile DevSecOps and protect Android & iOS apps, mobile customers, and mobile businesses globally. Today, Appdome's customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected. We are seeking a driven and results-oriented Customer Success Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This role is remote and will be based in the UK with travel to customer sites. Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur. Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers. Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth. Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores. Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio. Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR. Manage timely renewals, maintaining the current exceptionally low churn rate. Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends. Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references. Requirements Must Have 5+ years of experience in quota carrying customer management roles in a high-tech environment with a track record of accomplishment and promotion. Demonstrable quota achievement required. Bachelor’s degree in a related field Clear ability to summarize complex issues with alignment to business requirements. Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded) Strong Analytical skills, with the ability to translate data into insights Strong follow up, communication and presentation skills Self-learner with a tenacious curiosity and ability to multitask and work quickly Successful experience in start-up and large company environments Completed sales training with pipeline management methodology Must be a quota carrying CSM with experience in the security industry Appdome is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include a performance bonus, stock, benefits, and/or other applicable incentive compensation plans. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.