Service Delivery Engineer (EMEA-Spain) at Appdome

Worldwide

Location: Flexible / Remote (Spain) About Appdome At Appdome, we make mobile app security and delivery fast, easy, and scalable. Our platform empowers mobile teams to build, secure, and release apps without coding, enabling organizations to accelerate innovation while maintaining the highest levels of protection and performance. Role Overview We’re looking for a Service Delivery Engineer (SDE) to play a critical role in delivering a seamless technical experience for both prospective and existing customers. This role sits at the intersection of support, customer success, and technical delivery. As an SDE, you will be the first line of response for technical inquiries, own resolution of support issues, and serve as a trusted technical partner throughout the customer lifecycle—from trial and onboarding to ongoing account management and optimization. What You’ll Do Technical Support & Issue Resolution Own and resolve incoming technical support requests across prospects and customers Respond to inquiries within defined SLAs and drive issues through to resolution Troubleshoot complex issues by analyzing logs, crash reports, and reproduction steps Partner with engineering to escalate and resolve advanced technical challenges Trial & Prospect Support Support prospective customers during evaluation phases (POCs/trials) Set up and manage technical environments to ensure successful trials Guide prospects through technical configurations and troubleshoot issues in real time Onboarding & Go-Live Delivery Partner with Enablement teams to support onboarding and implementation Contribute to successful customer go-lives by ensuring technical readiness Lead technical delivery for standard implementations and support strategic deployments Customer Account Management Act as the technical owner for a portfolio of customer accounts post-onboarding Provide ongoing guidance on best practices and product capabilities Monitor account health and proactively address risks or opportunities Drive customer satisfaction through responsive support and engagement Continuous Improvement & Advocacy Identify product gaps, bugs, and opportunities for enhancement Provide structured feedback to product and engineering teams Advocate for customer needs and contribute to improving overall service deliver Required Skills & Qualifications Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO). Proficient in scripting languages, particularly Bash and Python, for automation and tooling. Comfortable working with command-line tools and Unix/Linux environments. Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows. Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis. Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments. Demonstrated ability to manage complex customer relationships and drive measurable success outcomes. Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers. Bachelor’s degree in Computer science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience. Ability and willingness to travel to customer sites and industry conferences as needed. Requirements Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO). Proficient in scripting languages, particularly Bash and Python, for automation and tooling. Comfortable working with command-line tools and Unix/Linux environments. Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows. Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis. Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments. Demonstrated ability to manage complex customer relationships and drive measurable success outcomes. Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers. Bachelor’s degree in Computer science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience. Ability and willingness to travel to customer sites and industry conferences as needed. Nice to have: Experience working with SIEM, MDM, or mobile security platforms. Familiarity with customer success platforms Prior experience in a SaaS or cybersecurity environment. Exposure to CI/CD pipelines, DevSecOps practices, or SDK integrations. At Appdome, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Appdome is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The role is not eligible for Immigration Sponsorship. Please note that we will not sponsor applicants for work visas for this position.