Implementation Manager at AspireIQ

United States

$75k - $95k

<meta><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;"><span style="color:rgb(16,105,100);white-space:pre-wrap;">The Role</span></h3><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We are looking for an experienced Implementation Manager to lead the customer implementation process from start-to-finish.&nbsp; In this role, you will be responsible for onboarding new customers to the AspireIQ platform.&nbsp; You will build strong relationships with key stakeholders with the goal of providing a seamless implementation process and exceptional customer service throughout the cycle.</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt 0px;padding:0px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You will partner closely with prospective and new customers to understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on our platform.</span></p><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;"><span style="color:rgb(16,105,100);white-space:pre-wrap;">What You'll Be Doing:</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Own the project management and successful execution of client implementations</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Serve as the primary project escalation point of contact</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Ensure alignment across all teams, internal and external</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Collaborate with Sales, Engineering, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Operate independently in a fast-paced, ambiguous environment with minimal oversight</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:12pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Contribute to the growth of our partner ecosystem by enabling, supporting, and co-delivering with implementation partners</span><br><br></li></ul><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;"><span style="color:rgb(16,105,100);white-space:pre-wrap;">What We’re Looking For:</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">3-5+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Experience running complex technical projects, Web Development and UTM Tracking,, user acceptance testing, quality assurance and software release processes</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You are a persuasive, results driven customer influencer with outstanding interpersonal skills</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You’re an exceptional verbal and written communicator</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You have escalation management skills and are comfortable navigating difficult conversations</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You can learn and drive outcomes with minimal supervision</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues</span><br><br></li></ul><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;"><span style="color:rgb(16,105,100);white-space:pre-wrap;">Preferred Qualifications:</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;--listitem-marker-background-color:#ffffff;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;">Experience in Influencer, affiliate, and performance marketing processes</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.2;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Experience working with ecommerce brands and/or retailers</span></li></ul><h3 style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;text-align:start;padding-left:0px;"><br><span style="color:rgb(16,105,100);white-space:pre-wrap;">Benefits and Perks&nbsp;</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Comprehensive Benefits </strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">– Full health, dental, and vision insurance to keep you covered.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Remote Work Flexibility</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> 401(k) Plan</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> – Save for your future with our competitive 401(k) retirement savings plan.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Flexible PTO</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> – Recharge and take time off whenever you need with our flexible paid time off policy.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Paid Parental Leave </strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">– Four months of fully paid leave for new moms and dads—one of the best policies in the industry.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Ongoing Training &amp; Development</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.</span></li><li style="color:rgb(0,0,0);margin:3px 0px;font-size:11pt;line-height:1.6;--listitem-marker-color:#000000;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">End-of-Year Break </strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">– We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.</span></li></ul><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Equal Opportunity</strong></b></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.</span></p><p style="font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p>