What benefits does Atlassian offer for this position?

Atlassian offers the following benefits: Flexible Hours, Gym Membership, Health Insurance, Home Office Budget, Learning Budget, Paid Time Off, Remote Work.

Remote Opportunity

Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)

Q: Is the Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) position at Atlassian fully remote?

Yes, this Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) position at Atlassian is fully remote and you can work from anywhere in the world.

Q: Is this a full-time or part-time Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) role?

This is a full-time Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) position at Atlassian.

Q: What are the main requirements for the Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) role?

Key requirements include: Strategic Customer Management, Executive Engagement, Outcome-Driven Success, and more.

Q: How do I apply for the Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) position at Atlassian?

You can apply for this Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking) position by clicking the "Apply Now" button on this page, which will take you to Atlassian's application portal.

Join Atlassian as a senior professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Senior Principal Customer Success Manager, Strategic Accounts DACH (German Speaking)

Atlassian(View Full Profile)

Full Time

$120,000 - $180,000*

10 months ago

OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Worldwide

Remote readiness · 43/100

Customer Success

Senior

Strategic Planning

Digital Transformation

Emerging Technologies

+2 more

Job Description

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Overview

Atlassian is seeking a Senior Principal - Customer Success, Strategic Accounts to accelerate product adoption, deliver verifiable business outcomes, and delight our most strategic customers. You will play a pivotal role in ensuring customers realize the full value of their Atlassian investment, particularly as they navigate digital and AI transformations. This role requires deep engagement with executive stakeholders, a focus on measurable outcomes, and the ability to guide complex, global organizations through change.

Your Future Team

Our Customer Success team is focused on value realization, helping customers leverage Atlassian solutions to drive enterprise transformation. We operate as a unified team, collaborating across sales, product, and services to deliver outcomes at scale.

Responsibilities

Strategic Customer Management - working with a 1-4 of our most strategic global customers
Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience.
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.

Qualifications

10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
Business and commercial acumen with experience communicating with and delivering solutions to the SVP/C-level for Fortune 500/global enterprise customers.
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).
Experience with AI and large scale technology transformation in enterprise environments including agile ways of working, project management, DevOps and automation or IT service management
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
Expertise with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
Excellent problem-solving, escalation management, communication, and stakeholder management skills.
Preferred: 5+ years with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
Bi-lingual in German and English

Qualifications

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Requirements

Strategic Customer Management
Executive Engagement
Outcome-Driven Success
Complex Program Leadership
AI & Emerging Tech Enablement
Risk Mitigation
Voice of the Customer

Benefits

Flexible Hours
Gym Membership
Health Insurance
Home Office Budget
Learning Budget
Paid Time Off
Remote Work

Skills

Strategic Planning

Digital Transformation

Emerging Technologies

Customer Relationship Management

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Atlassian today

Salary Range (AI-Estimated)*

$120,000 - $180,000

80% confidence

Posted 10 months ago

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