Is the Technical Account Manager, Pressable position at Automattic fully remote?

Yes, this Technical Account Manager, Pressable position at Automattic is fully remote and you can work from anywhere in the world.

Is this a full-time or part-time Technical Account Manager, Pressable role?

This is a full-time Technical Account Manager, Pressable position at Automattic.

What are the main requirements for the Technical Account Manager, Pressable role?

Key requirements include: Drive customer adoption of Pressable's managed WordPress hosting service, Represent Pressable effectively to customers, Steer discussions with senior leadership regarding technical and product strategy, and more.

What benefits does Automattic offer for this position?

Automattic offers the following benefits: 401k Matching, Flexible Hours, Gym Membership, Health Insurance, Home Office Budget, Paid Time Off, Remote Work, Training Budget.

What is the salary range for the Technical Account Manager, Pressable position?

The salary range for this Technical Account Manager, Pressable role is $70k - $130k.

How do I apply for the Technical Account Manager, Pressable position at Automattic?

You can apply for this Technical Account Manager, Pressable position by clicking the "Apply Now" button on this page, which will take you to Automattic's application portal.

Technical Account Manager, Pressable at Automattic

Worldwide

$70k - $130k

At <a href="https://pressable.com/">Pressable</a>, we’re looking for a seasoned Technical Account Manager to join our team. <h4>As a Technical Account Manager, you will:</h4> <ul> <li>Drive our customers’ adoption of Pressable’s managed WordPress hosting service.</li> <li>Draw on your technical acumen and customer-facing skills to effectively represent Pressable.</li> <li>Steer discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.</li> <li>Work closely with the sales team to provide technical expertise during the sales process, including product demonstrations, technical assessments, and answering customer queries.</li> <li>Develop close relationships with key customers to understand their business/operational needs and technical challenges, and help them achieve success on our platform.</li> <li>Guide new clients through the onboarding process, ensuring a smooth transition to our managed WordPress hosting service.</li> <li>Provide advocacy and strategic technical guidance, help customers plan, and build solutions that proactively drive platform health.</li> <li>Collaborate with the customer support team to troubleshoot and resolve technical issues for all customers, as time allows, ensuring timely and effective solutions.</li> <ul> <li>Help with escalated customer issues as time allows (with mid-market and larger sites and agency customers being the priority).</li> </ul> <li>Collect and relay customer feedback to our support, development, and product teams to inform future enhancements and features.</li> <li>Maintain detailed records of client interactions, technical issues, and resolutions, and use this data to create documentation that can be leveraged by both the sales and support teams for training and when interacting with clients. </li> </ul> <h4>About you:</h4> You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping businesses with their digital transformation; or working with mid-market companies and Agency Partners to get the most out of WordPress and Pressable. Your style is to get things done while reducing friction for your colleagues and customers, to respond rapidly when called upon, and to be proactive. You view our customers as partners, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales. In addition, you have experience with: <ul> <li>Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools.</li> <li>Collaborating closely with team members to support new business, renewal, and expansion opportunities.</li> <li>Gauging customers’ levels of engagement with the company and providing feedback to internal stakeholders regarding product and service improvements.</li> <li>Creating structure in ambiguous situations and designing effective processes.</li> <li>Leading service reviews and empowering customers to achieve success and gain the greatest value from our platform.</li> <li>Effective problem-solving, conflict resolution, and context-switching.</li> <li>Distilling and accomplishing goals and wish lists into concrete next steps.</li> <li>Remaining undaunted while managing risks in high-stakes situations.</li> <li>WordPress development experience. (Required.)</li> <li>Outstanding verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.</li> <li>In-depth knowledge of WordPress and managed hosting services, with the ability to understand and explain complex technical concepts to non-technical customers and partners, especially those related to performance and caching.</li> <li>Strong analytical and problem-solving skills to diagnose and resolve technical issues quickly and efficiently.</li> <li>High attention to detail to ensure accuracy in technical specifications, proposals, and customer interactions.</li> <li>Ability to work collaboratively with sales, customer support, product, and development teams to ensure a cohesive approach to client management.</li> <li>Strong organizational and project management skills to handle multiple client accounts and projects simultaneously.</li> </ul> About Pressable Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses. With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with<a href="https://woocommerce.com/"> WooCommerce</a> and<a href="https://jetpack.com/"> Jetpack</a>, Pressable provides the tools you need to reliably manage your WordPress websites with ease. Salary range: $70,000-130,000 USD. Please note that while salary ranges are presented here in USD, we will pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate. <a href="https://pressable.com/careers/">Perks & Benefits of Joining Pressable!</a> <ul> <li>Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).</li> <li>Matching 401(k) for US-based staff. </li> <li>Life and Disability Insurance for US-based staff (100% Paid Life, & LTD).</li> <li>Work from home with home office setup and coworking allowances.</li> <li>Open vacation policy (no set number of days per year). </li> <li>Hardware and software, books or conferences that promote continued learning.</li> </ul> So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to <a href="https://automattic.com/about/">make the web a better place</a>. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together!About Automattic Now in <a href="https://timeline.automattic.com/">our 20th year</a>, we’re the people behind <a href="http://wordpress.com/">WordPress.com</a>, <a href="https://href.li/?http://woocommerce.com/">WooCommerce</a>, <a href="https://href.li/?https://www.tumblr.com/">Tumblr</a>, <a href="https://href.li/?http://simplenote.com/">Simplenote</a>, <a href="https://href.li/?http://jetpack.com/">Jetpack</a>, <a href="https://href.li/?http://longreads.com/">Longreads</a>, <a href="https://href.li/?https://dayoneapp.com/">Day One</a>, <a href="https://href.li/?https://www.pocketcasts.com/">PocketCasts</a>, <a href="https://www.beeper.com/">Beeper</a>, and more. We believe in making the web a better place. We’re a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world. <a href="https://github.com/Automattic">We believe in Open Source</a>, and the vast majority of our work is available under the <a href="https://en.wikipedia.org/wiki/GNU_General_Public_License">GPL</a>. Automattic is a <a href="https://mostlovedworkplace.com/companies/automattic-inc/">Most Loved Company</a> and <a href="https://disabilityconfident.campaign.gov.uk/">Disability Confident Committed</a>. (<a href="https://happinessengineer.blog/2022/09/08/happiness-for-everyone-working-with-a-disability-at-automattic/">Here’s what that might mean for you</a>.) Learn more about our dedication to <a href="https://href.li/?https://automattic.com/diversity-and-inclusion/">diversity, equity, and inclusion</a> and our <a href="https://automattic.com/automattician-resource-groups/">Employee Resource Groups</a>. If you need disability-related accommodations during the application or interview process, please <a href="https://automattic.com/disability-related-accommodation-request/" target="_blank">fill out this form</a>. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our <a href="https://automattic.com/privacy/" target="_blank">Privacy Policy</a>. You can track your application status and more at <a href="https://my.greenhouse.io/users/sign_in" target="_blank">MyGreenhouse</a>. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

Remote Opportunity

Technical Account Manager, Pressable

Join Automattic as a senior professional working remotely from Worldwide. Explore the role, benefits, and apply in one place.

Technical Account Manager, Pressable

Automattic(View Full Profile)

Full Time

$70k - $130k

12 months ago

At Pressable, we’re looking for a seasoned Technical Account Manager to join our team. As a Technical Account Manager, you will: Drive our customers’ adoption of Pressable’s managed WordPress hosting service.

Worldwide

Remote readiness · 52/100

Customer Success

Senior

WordPress

Managed Hosting

Technical Support

+3 more

Job Description

At Pressable, we’re looking for a seasoned Technical Account Manager to join our team.

As a Technical Account Manager, you will:

Drive our customers’ adoption of Pressable’s managed WordPress hosting service.
Draw on your technical acumen and customer-facing skills to effectively represent Pressable.
Steer discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.
Work closely with the sales team to provide technical expertise during the sales process, including product demonstrations, technical assessments, and answering customer queries.
Develop close relationships with key customers to understand their business/operational needs and technical challenges, and help them achieve success on our platform.
Guide new clients through the onboarding process, ensuring a smooth transition to our managed WordPress hosting service.
Provide advocacy and strategic technical guidance, help customers plan, and build solutions that proactively drive platform health.
Collaborate with the customer support team to troubleshoot and resolve technical issues for all customers, as time allows, ensuring timely and effective solutions.

Help with escalated customer issues as time allows (with mid-market and larger sites and agency customers being the priority).

Collect and relay customer feedback to our support, development, and product teams to inform future enhancements and features.
Maintain detailed records of client interactions, technical issues, and resolutions, and use this data to create documentation that can be leveraged by both the sales and support teams for training and when interacting with clients.

About you:

You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping businesses with their digital transformation; or working with mid-market companies and Agency Partners to get the most out of WordPress and Pressable.

Your style is to get things done while reducing friction for your colleagues and customers, to respond rapidly when called upon, and to be proactive. You view our customers as partners, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.

In addition, you have experience with:

Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools.
Collaborating closely with team members to support new business, renewal, and expansion opportunities.
Gauging customers’ levels of engagement with the company and providing feedback to internal stakeholders regarding product and service improvements.
Creating structure in ambiguous situations and designing effective processes.
Leading service reviews and empowering customers to achieve success and gain the greatest value from our platform.
Effective problem-solving, conflict resolution, and context-switching.
Distilling and accomplishing goals and wish lists into concrete next steps.
Remaining undaunted while managing risks in high-stakes situations.
WordPress development experience. (Required.)
Outstanding verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
In-depth knowledge of WordPress and managed hosting services, with the ability to understand and explain complex technical concepts to non-technical customers and partners, especially those related to performance and caching.
Strong analytical and problem-solving skills to diagnose and resolve technical issues quickly and efficiently.
High attention to detail to ensure accuracy in technical specifications, proposals, and customer interactions.
Ability to work collaboratively with sales, customer support, product, and development teams to ensure a cohesive approach to client management.
Strong organizational and project management skills to handle multiple client accounts and projects simultaneously.

About Pressable

Founded in 2010, Pressable is a world-class managed WordPress hosting provider that specializes in scalable, highly available services for agencies, builders, developers, and businesses.

With industry-leading performance, 24/7 expert support, an award-winning control panel, advanced developer tools, and seamless integrations with WooCommerce and Jetpack, Pressable provides the tools you need to reliably manage your WordPress websites with ease.

Salary range: $70,000-130,000 USD. Please note that while salary ranges are presented here in USD, we will pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

Perks & Benefits of Joining Pressable!

Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision).
Matching 401(k) for US-based staff.
Life and Disability Insurance for US-based staff (100% Paid Life, & LTD).
Work from home with home office setup and coworking allowances.
Open vacation policy (no set number of days per year).
Hardware and software, books or conferences that promote continued learning.

So, are you ready to embark on this thrilling WordPress adventure? We can’t wait to welcome you to the Pressable team and empower you to make the web a better place. Come join us in crafting an exceptional customer experience and revolutionizing the world of WordPress hosting. Apply now and let’s build something amazing together!

About Automattic

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place.

We’re a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates.

To learn about how we handle your data, please review our Privacy Policy.

You can track your application status and more at MyGreenhouse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

Drive customer adoption of Pressable's managed WordPress hosting service
Represent Pressable effectively to customers
Steer discussions with senior leadership regarding technical and product strategy
Work closely with sales team to provide technical expertise during sales process
Develop close relationships with key customers to understand their business/operational needs
Guide new clients through onboarding process
Provide advocacy and strategic technical guidance to customers
Collaborate with customer support team to troubleshoot and resolve technical issues

Benefits

401k Matching
Flexible Hours
Gym Membership
Health Insurance
Home Office Budget
Paid Time Off
Remote Work
Training Budget

Skills

WordPress

Managed Hosting

Technical Support

Technical Account Management

Customer Onboarding

Customer Success

Ready to Apply?

Join Automattic today

Salary Range

$70k - $130k

Posted 12 months ago

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