Is the Payment Operations Manager position at Autura fully remote?

Yes, this Payment Operations Manager position at Autura is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Payment Operations Manager role?

This is a full-time Payment Operations Manager position at Autura.

What are the main requirements for the Payment Operations Manager role?

Key requirements include: Payment operations experience, Strong payments background, Vertical SaaS environment, and more.

What benefits does Autura offer for this position?

Autura offers the following benefits: Paid Time Off.

How do I apply for the Payment Operations Manager position at Autura?

You can apply for this Payment Operations Manager position by clicking the "Apply Now" button on this page, which will take you to Autura's application portal.

Payment Operations Manager at Autura

United States

About Autura  Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation.  The Opportunity  TowPay, Autura's integrated payment solution, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of TowPay across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver.  This role should sit in one of our Autura Hub Cities:  Dallas, Houston, Kansas City, Cleveland, Las Vegas, Miami, DC, Buffalo, Atlanta  You should be open to travel 10-20% of the year What You'll Own  TowPay Activation  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Track and report on activation rates, identify bottlenecks, and drive continuous improvement </li> </ul> TowPay Utilization & Expansion  <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Partner with other customer facing teams to embed payments into customer habits and workflows </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team </li> </ul> Fraud & Chargeback Risk Management  <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently </li> </ul> Sales Collaboration  <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Provide deal-level input on payment-related questions and customer readiness </li> </ul> Product Feedback Loop  <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Synthesize customer feedback and field observations into structured, actionable input for the product team </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities </li> </ul>   What We're Looking For  <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">6–10 years of experience in payments, payment operations, or a closely related field </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Proven track record of driving payment adoption and utilization, not just implementation </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Familiarity with chargeback and fraud management processes in a SaaS or fintech context </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams </li> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Self-starter mindset with the ability to build structure and playbooks in a scaling environment </li> </ul> Nice to Have  <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience in the towing, fleet, field service, or adjacent industries </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Familiarity with ISV/PayFac payment models </li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations </li> </ul> <div class="textLayer" data-main-rotation="0"> </div> <div class="textLayer" data-main-rotation="0"> Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Competitive compensation</li> <li class="whitespace-normal break-words pl-2">Comprehensive medical coverage, including company HSA contributions</li> <li class="whitespace-normal break-words pl-2">401(k) with a 4% company match</li> <li class="whitespace-normal break-words pl-2">Open/Unlimited Paid Time Off</li> <li class="whitespace-normal break-words pl-2">Remote-first flexibility, with meaningful in-person time as your team needs </li> </ul> </div> <div class="textLayer" data-main-rotation="0"> Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.</div> <div class="textLayer" data-main-rotation="0"> </div> <div class="textLayer" data-main-rotation="0">Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs</div>

Apply Now

Remote Opportunity

Payment Operations Manager

Join Autura as a senior professional working remotely from United States. Explore the role, benefits, and apply in one place.

Payment Operations Manager

Autura

Full Time

$100,000 - $150,000*

6 months ago

About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses.

United States

Operations

Senior

Customer Success

Playbook Development

Chargeback management

+5 more

Job Description

About Autura

Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation.

The Opportunity

TowPay, Autura's integrated payment solution, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of TowPay across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver.

This role should sit in one of our Autura Hub Cities:

Dallas, Houston, Kansas City, Cleveland, Las Vegas, Miami, DC, Buffalo, Atlanta

You should be open to travel 10-20% of the year

What You'll Own

TowPay Activation

Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base

Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale

Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live

Track and report on activation rates, identify bottlenecks, and drive continuous improvement

TowPay Utilization & Expansion

Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows

Partner with other customer facing teams to embed payments into customer habits and workflows

Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use

Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team

Fraud & Chargeback Risk Management

Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations

Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing

Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently

Sales Collaboration

Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions

Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process

Provide deal-level input on payment-related questions and customer readiness

Product Feedback Loop

Synthesize customer feedback and field observations into structured, actionable input for the product team

Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities

What We're Looking For

6–10 years of experience in payments, payment operations, or a closely related field

Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product

Proven track record of driving payment adoption and utilization, not just implementation

Familiarity with chargeback and fraud management processes in a SaaS or fintech context

Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product

Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously

Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams
Self-starter mindset with the ability to build structure and playbooks in a scaling environment

Nice to Have

Experience in the towing, fleet, field service, or adjacent industries

Familiarity with ISV/PayFac payment models
Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations

Who We Are & Benefits

Autura is committed to providing modernized benefits and a culture where people do their best work.

Competitive compensation
Comprehensive medical coverage, including company HSA contributions
401(k) with a 4% company match
Open/Unlimited Paid Time Off
Remote-first flexibility, with meaningful in-person time as your team needs

Autura is dedicated to creating an equitable, inclusive, and supportive work environment
that brings people together from diverse backgrounds, experiences, and perspectives.
We purposefully cultivate a workplace where team members can thrive authentically
and tenaciously to innovate, grow, and achieve both individual and shared goals. We
recognize that creating an inclusive environment requires continuous effort and a
willingness to adapt. As we continue to grow, we will proactively adapt our practices to
embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:
We are an equal opportunity employer and value diversity on our team. We do not
discriminate on the basis of race, color, religion, sex, national origin, gender, sexual
orientation, age, disability, veteran status, or any other legally protected status.
Please note that this list is not exhaustive, and your job duties and responsibilities may
be modified, expanded, or reassigned at the discretion of the company, based on
business needs

Requirements

Payment operations experience
Strong payments background
Vertical SaaS environment
Ability to drive activation and adoption
Knowledge of integrated payments and revenue drivers
Ability to work cross-functionally
Subject matter expertise on payment best practices

Benefits

Paid Time Off

Skills

Customer Success

Playbook Development

Chargeback management

Payments Operations

Vertical SaaS

Revenue Maximization

Activation Pipeline Management

Fraud Risk Management

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Autura today

Salary Range (AI-Estimated)*

$100,000 - $150,000

80% confidence

Posted 6 months ago

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