Facility Coordinator at BGIS
Canada
CAD 54.185k - CAD 67.732k
SUMMARY The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. KEY DUTIES & RESPONSIBILITIES Service Delivery * Manage work orders to completion in BGIS or client-based web application. * Facilitate alignment of client required services with contracts, schedules, and Pos. * Review of work orders to determine if invoiceable or non-invoiceable. * Schedule access for internal and external service providers with the facility when required. * Prepare weekly/monthly summaries of work order performance for internal and external service providers. * Follow up with internal and external service providers to ensure all SLA’s are achieved. * Review compliance documentation and upload to RealConnect. * Create on demand work orders for service delivery. * Ensure client required supporting documentation for quote and invoice submissions are provided. * Review and submit all estimates to the required approver(s) following client quote process. * Generate required data for SLA Scorecard. * Available to work evenings and weekends. * Other duties as assigned. Innovation * Advise management team of issues, concerns, or noncompliance to standards. * Review internal and external reports and provide operational recommendations. * Identifies opportunities for possible efficiency and/or simplification of processes. Data Integrity * Adheres to processes and company standards. * Maintain a database of requests to meet reporting and analysis requirements. Memorable Customer Experiences * Establish and maintains working relationships with Clients and service providers. * Review CSAT. KNOWLEDGE & SKILLS * Strong written and verbal communication * Knowledge of RealSuite and other BGIS applications. (1-3 years experience) * Strong customer-oriented skills. (1-3 years experience) * Strong administrative and organizational skills. (1-3 years experience) * Analytical and problem-solving skills. (1-3 years experience) * Ability to work independently. (1-3 years’ experience) * Strong attention to detail and data accuracy. (1-3 years experience) * Excel experience in managing large amounts of data. (1-3 years experience) * Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) * Experience working in a Shared Service environment. (1 year experience) This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
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