Is the Customer Success Representative position at Blue Robotics fully remote?

Yes, this Customer Success Representative position at Blue Robotics is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Customer Success Representative role?

This is a full-time Customer Success Representative position at Blue Robotics.

What benefits does Blue Robotics offer for this position?

Blue Robotics offers the following benefits: Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Paid Time Off.

What is the salary range for the Customer Success Representative position?

The salary range for this Customer Success Representative role is $0.027k - $0.03k.

How do I apply for the Customer Success Representative position at Blue Robotics?

You can apply for this Customer Success Representative position by clicking the "Apply Now" button on this page, which will take you to Blue Robotics's application portal.

Customer Success Representative at Blue Robotics

United States

$0.027k - $0.03k

Apply Now

Remote Opportunity

Customer Success Representative

Join Blue Robotics as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Customer Success Representative

Blue Robotics

Full Time

$0.027k - $0.03k

3 weeks ago

About the Role We're looking for a human to help on the front lines of our Customer Success team. Nearly all of our communications with our community happen over email, and we pride ourselves on fast, friendly, and thoughtful service.

United States

Customer Success

Mid

Customer Service

Written Communication

Verbal communication

+5 more

Job Description

About the Role

We're looking for a human to help on the front lines of our Customer Success team. Nearly all of our communications with our community happen over email, and we pride ourselves on fast, friendly, and thoughtful service. We're looking for someone who is a quick learner and excited about the future of ocean tech - this is a great opportunity to build a career in marine robotics. Do you know what a thruster is? Do you know what fair trade agreements are? If not, that's okay - we'll teach you ALL the things!

We hire people for their potential - not just the job they're doing today. Customer Success is one of the best places to learn our business. You'll work with customers from around the world, collaborate with nearly every team at Blue Robotics, and gain a deep understanding of our products, community, and mission. We believe in hiring great people for their potential, and many teammates have grown into new opportunities across the company as their interests and skills evolved.

You should be a skilled multitasker with strong attention to detail. Our customers are integrating our products into end uses around the world, and it will be your job to make sure those products make it to their final destination. That could mean battling the DHL gods to get something pushed through customs, or it could mean being a detective and tracking down when a certain screw with a specific thread size will be back in stock.

We use AI as part of our workflow, and you should be comfortable using it, but our correspondences need to feel human. We’re not looking for someone who relies on AI to do the writing, you should be able to create clear, well-structured emails on your own.

We are seeking a smart, stoked, and hungry human to join our team and help get our technology out into the wild. The ideal candidate will have an interest in the ocean and/or technology, have experience working with remote teams, and have some customer service experience. We are so excited to meet you!!

Growth at Blue Robotics

We believe that understanding our customers is one of the best foundations for a career at Blue Robotics. While many teammates build long and fulfilling careers in Customer Success, we've also seen people grow into new opportunities across the company as business needs and individual interests evolve.

Customer Success teammates regularly collaborate with Operations, Partnerships, Sales, and Technical Support making this an ideal role for someone who loves learning, solving problems, and discovering where they can make the biggest impact.

Whether your passion becomes customer relationships, product documentation, marketing, community, operations, or something we haven't imagined yet, we'll encourage your growth along the way.

What You'll Do

Provide fast, reliable and high-quality customer service to the customers
Enter orders via email (and sometimes phone), follow up with adjustments, cancellations, and returns, issue credit notes and invoices
Coordinate with shipping partners to proactively resolve delivery, customs, and return issues.
Monitoring customer accounts (credit limits, payment terms, overdues, etc.)
Work closely with the accounting team for accounting follow up (unpaid invoices, reimbursements)
Proactively troubleshooting issues with little to no guidance
Contribute to special projects and continuous improvements that help Blue Robotics better serve our customers.
Become a trusted product expert by continuously learning about Blue Robotics products and applications
Share customer feedback and recurring trends with teams across the company to help improve products and the customer experience
Help improve internal documentation and processes to make Customer Success more effective

Key Qualifications:

Fantastic written and verbal communication skills - you should love working with people
Motivation and passion for the success of the customer
Curiosity and a willingness to learn - you don't need to know marine robotics, but you should be excited to become an expert
Embraces challenges and enjoys working in a "start-up" environment with fast-paced changes, occasional chaos, and a sense of urgency
Enjoys figuring things out when the answer isn't immediately obvious
Excellent organizational skills
Strong computer and math skills - must be good with numbers!
Flexible and adaptable
Ability to work on own initiative
Proficiency in a second language is a plus!
Experience working with remote/virtual teams is a plus!
Experience or education in basic accounting principles or similar is a plus!
An interest in the ocean, robotics, and/or technology is a plus!

Requirements:

Bachelor’s degree or other 4-year degree
Must be proficient in Google Suite Applications
Strong computer and math skills - must be good with numbers!
2-3 years customer service experience (hospitality and other in-person customer service counts)
Remote position, considering candidates from CA, HI, OR, NJ, NY and PA (Anywhere between PST and EST, preference for EST)

Perks, Pay & More

Medical, dental and vision insurance
Basic Life and AD&D coverage
Voluntary Life Insurance
401(k) + 4% Match
Paid parental leave
Paid time off + Paid Holidays
Team lunches and other fun events

Benefits

Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Paid Time Off

Skills

Customer Service

Written Communication

Verbal communication

Multitasking

Attention to Detail

Problem Solving

Google Suite

accounting principles

Ready to Apply?

Join Blue Robotics today

Salary Range

$0.027k - $0.03k

Posted 3 weeks ago

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