Remote Chat Support at Burjline Builders
United States
<p>Seeking a chat support specialist to provide real-time assistance via live chat and messaging, addressing inquiries and troubleshooting issues through written communication. Ideal for quick typists with strong problem-solving skills.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>- Respond to customer inquiries promptly.</p><p>- Troubleshoot technical issues and process orders.</p><p>- Manage 3–5 concurrent chat sessions while maintaining quality.</p><p>- Document interactions and follow up on unresolved issues.</p><p>- Stay informed about company products and services.</p><p> </p><p><strong>Qualifications:</strong></p><p>- High school diploma or equivalent; 1+ years of customer service experience.</p><p>- Typing speed of 50+ WPM; strong written communication skills.</p><p>- Experience with CRM or live chat software.</p><p>- Reliable high-speed internet and a professional workspace.</p><p> </p><p><strong>Technical Requirements:</strong></p><p>- Windows PC or Mac, wired internet, USB headset, and webcam.</p><p> </p><p><strong>Work Environment:</strong></p><p>- 100% remote, with full-time and part-time options, including paid virtual training.</p><p> </p><p><strong>Compensation & Benefits:</strong></p><p>- Competitive hourly rate with shift differentials, bonuses, health insurance (for full-time), and paid time off.</p><p> </p><p><strong>Performance Metrics:</strong></p><p>- Maintain a high customer satisfaction score and efficient issue resolution.</p><p> </p>
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