Remote Customer Service Representative (1) at Burjline Builders

United States

<p>We are seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.</p><p>&nbsp;</p><p><strong>Job Responsibilities</strong></p><p>&nbsp;</p><p>Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</p><p>Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</p><p>Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</p><p>Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.</p><p>Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Great Reasons to Work at Vortex</strong></p><p>&nbsp;</p><p>&nbsp;</p><p>Hourly salary based on experience</p><p>Career Advancement opportunities</p><p>Positive Work Environment</p><p>Recognitions and Rewards</p><p>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Requirements:</strong></p><p>&nbsp;</p><p>High school diploma or equivalent; AA/BA preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong problem-solving and decision-making abilities.</p><p>Attention to detail and accuracy in data entry.</p><p>Ability to work in a fast-paced environment and able to prioritize tasks.</p><p>Patience, empathy, and a customer-centric mindset.h</p>