Remote Customer Service Representative at Burjline Builders

United States

<p>We are seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.</p><p>&nbsp;</p><p><strong>Job Responsibilities</strong></p><ul><li><strong>Customer Interaction:</strong> Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.</li><li><strong>Problem-Solving:</strong> Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.</li><li><strong>Documentation:</strong> Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.</li><li><strong>Dispatching: </strong>Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.</li><li><strong>Product Knowledge:</strong> Develop an understanding of our products and door services to provide accurate information to customers.</li></ul><p>&nbsp;</p><p><strong>Great Reasons to Work at Vortex</strong></p><ul><li>Hourly salary based on experience</li><li>Career Advancement opportunities</li><li>Positive Work Environment</li><li>Recognitions and Rewards</li><li>Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>High school diploma or equivalent; AA/BA preferred.</li><li>One (1) – three (3) years of customer service experience, or administrative background preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Attention to detail and accuracy in data entry.</li><li>Ability to work in a fast-paced environment and able to prioritize tasks.</li><li>Patience, empathy, and a customer-centric mindset.</li><li>US applicant only!</li></ul><p>&nbsp;</p>