Director of Revenue Operations at Cardiff
United States
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">POSITION SUMMARY</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">The Director of Revenue Operations serves as a strategic architect of organizational effectiveness, dedicated to the relentless pursuit of operational refinement, eliminating redundancies, dismantling bureaucratic friction, and integrating advanced technologies to catalyze scalability. This leadership position demands a high-ownership operator who actively rejects conventional complexity in favor of engineering lean, agile frameworks that empower high-performance teams.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Impact in this capacity is defined by measurable acceleration in organizational throughput, significant resource optimization, and the seamless integration of modernized workflows that drive long-term institutional agility.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">WHAT SUCCESS LOOKS LIKE</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Within the initial 90-day window, the Director of RevOps will execute a comprehensive organizational audit, pinpoint the top five high-impact performance levers, and deliver a strategic roadmap defined by rigorous, quantifiable milestones.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:12pt 0px;padding:0px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Long-term institutional success is characterized by significant resource optimization, accelerated cycle throughput, unwavering operational compliance, and an autonomous team culture capable of independent resolution. </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">KEY RESPONSIBILITIES</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:12pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">OPERATIONAL OPTIMIZATION</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:5pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Execute comprehensive end-to-end audits of fundamental operational workflows to eliminate friction, redundancies, and performance bottlenecks.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Engineer and deploy lean frameworks that minimize bureaucratic handoffs and approval layers while maintaining unwavering compliance.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Cultivate a relentless continuous improvement culture by integrating measurement systems that ensure rapid problem resolution and sustainable results.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 5pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Govern core operational KPIs and synthesize performance data into high-impact strategic priorities and executive-level guidance.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">WASTE REDUCTION & PROCESS SIMPLIFICATION</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:5pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Apply rigorous lean principles to dismantle non-value-adding activities across all support, fulfillment, and operational functions.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Standardize scalable procedures through precise SOPs to institutionalize agility and reduce dependency on individual tribal knowledge.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Challenge legacy complexity with a relentless bias toward subtraction, removing any step that fails to serve the customer or strategic mission.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 5pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Collaborate with department leadership to refine cross-functional workflows and eliminate operational friction between specialized teams.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">TECHNOLOGY IMPLEMENTATION</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:5pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Identify, evaluate, and spearhead the adoption of modernized operational tools designed to catalyze scalability and minimize manual labor.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Architect automation for repetitive administrative cycles—including reporting and routing—leveraging AI, RPA, and advanced workflow technologies.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Serve as the strategic product owner for the operational tech stack, driving the integration roadmap and ensuring high institutional adoption.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 5pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Champion rigorous change management and accountability structures to ensure every technological rollout delivers measurable organizational value.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">LEADERSHIP & ORGANIZATIONAL IMPACT</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:5pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Guide, mentor, and elevate a high-performance team of operations managers and analysts dedicated to operational excellence.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Act as a strategic cross-functional architect, aligning Engineering, Finance, and business units around unified operational objectives.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Advise executive leadership on operational strategy, resource optimization, and long-term capacity planning to support scaling efforts.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 5pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Promote an autonomous culture of high ownership, radical directness, and evidence-based decision-making throughout the operations function.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">REQUIRED QUALIFICATIONS </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Minimum of 7 years in progressive operations, featuring at least 3 years in a high-impact leadership capacity.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Proven history of driving measurable organizational throughput, including significant cost optimization and cycle-time reduction.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Direct experience architecting and deploying modernized operational tech stacks, including ERP, CRM, and advanced automation frameworks.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Expert mastery of rigorous process refinement methodologies, specifically Lean, Six Sigma, or analogous efficiency frameworks.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Advanced analytical capabilities with a dedicated focus on evidence-based decision-making and interpreting performance data under uncertainty.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Radical directness in communication, capable of synthesizing intricate operational hurdles into high-impact strategic guidance for executive leadership.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">PREFERRED </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Demonstrated success navigating high-growth or transformative environments requiring the rapid orchestration of scalable infrastructure.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Professional certification in Lean Six Sigma (Green or Black Belt) or a verifiable history of applying equivalent efficiency methodologies.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Technical proficiency with intelligent automation platforms, process mining software, and AI-enhanced operational tools.</span></li><li style="color:rgb(0,0,0);margin:2pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;">Proven ability to architect or revitalize operations functions by recruiting, mentoring, and scaling elite organizational talent.</span><br><br></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">WHO YOU ARE</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">You are highly organized and naturally proactive</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">You thrive in fast-moving environments with evolving priorities</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">You enjoy solving operational problems and improving systems</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">You communicate clearly and follow through consistently</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">You balance strategic thinking with a willingness to execute</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">THIS ROLE MAY NOT BE A FIT IF YOU:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Prefer highly structured corporate environments</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Need extensive direction or oversight</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Dislike fast-changing priorities</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Prefer maintaining systems over building and improving them</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">HOW WE WORK</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">High ownership and accountability</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Fast-moving, low-bureaucracy environment</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Collaborative and solutions-oriented culture</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">AI-assisted workflows and continuous improvement encouraged</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Strong preference for people who improve systems, not just maintain them</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:16pt 0px 4pt;padding:0px;"><b><strong style="color:rgb(27,58,107);font-size:10pt;white-space:pre-wrap;">BENEFITS & PERKS</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Comprehensive medical, dental, and vision coverage</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">401(k) retirement framework to ensure long-term financial security.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Flexible Paid Time Off (PTO) and observed holidays to promote sustainable performance and balance.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:10pt;line-height:1.2;letter-spacing:0.25px;"><span style="color:rgb(51,51,51);font-size:10pt;white-space:pre-wrap;">Remote-first flexibility complemented by strategic home office infrastructure support.</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.2;letter-spacing:0.25px;margin:10pt 0px 0pt;padding:0px;"><i><em style="color:rgb(89,89,89);font-size:9pt;white-space:pre-wrap;">Cardiff, Inc., is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.</em></i></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p>
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