Sales Patient Access Coordinator at Carrum Health
United States
<p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience</strong></span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. </span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Our marketplace creates massive value for all stakeholders:</span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Employers (Demand):</strong> Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Providers (Supply):</strong> Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>For Members (Users):</strong> A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong><em>Compensation Details:</em></strong></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong><em>Base Pay</em></strong><em>: $22.00/hour (~$45,760 annualized for 40 hours/week)</em></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong><em>On-Target Earnings (OTE):</em></strong><em> $65,000/year (composed of 70% base pay and 30% performance-based incentives)</em></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong><em>Incentive Structure:</em></strong><em> Monthly production-based bonuses tied to referral and transaction targets, designed to reward consistent performers with upside potential.</em></span></p><p></p><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">The<strong> </strong></span><strong>Sales Patient Access Coordinator</strong><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">, is an experienced individual contributor who delivers reliable, high-quality patient access support and significantly drives program engagement while managing a broader range of scenarios with increasing independence. <strong>The </strong></span><strong>Sales Patient Access Coordinator</strong><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"> builds on strong foundational skills to focus on effectively driving patient lead conversions and influencing program engagement, while handling moderate complexity cases, exercising judgment within defined guidelines, and serving as a dependable team member others can rely on. While being available to step in and handle the core queue coverage duties of a PAC as needed, this particular role focuses primarily on leveraging a specialized skillset to expertly drive patient engagement via carefully developed outreach strategies. This is a variable compensation role with a bonus tied to performance, which means your strong efforts directly impact your potential earnings!</span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>You’re excited about this opportunity because you will...</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Educate, qualify, and convert prospective participants to create program engagement.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Master the ability to evangelize Carrum’s story to align Carrum's value to prospective participants that align with healthcare needs.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">A self starter eager to organize, document and define best practices to constantly improve outreach strategies.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Manage a wider range of patient inquiries related to access, eligibility, and intake with growing confidence and efficiency.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Apply working knowledge of insurance types, benefits, and Carrum programs to guide patients accurately.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Balance productivity and quality while managing your time, follow-ups, and documentation independently.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Begin contributing ideas and feedback that improve workflows, documentation, or patient experience.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Support newer team members informally by modeling best practices and answering questions.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>We’re excited about you because…</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You have a “rock-solid” Carrum Pitch and are confident in your ability to influence program engagement.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You have powerful people skills and know how to create strong connections with patients.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You embrace “cold call” workflows and are excited to inform prospective patients about our excellent program offerings.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You understand how to use consultative selling techniques to understand patient needs, address concerns, and overcome objections. </span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You have excellent documentation and organizational practices.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You understand the importance of curating objection reasoning when a prospective patient is not interested in participating, and leverage this critical feedback to constantly optimize our outreach strategy.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You are a de-escalation expert and know how to best serve patients and create a world class experience for them, despite any existing tension. </span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You consistently meet or exceed performance expectations and service standards.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You can manage moderate complexity patient scenarios with limited guidance.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You demonstrate reliability, strong follow-through, and increasing ownership of your work.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You communicate clearly and professionally with patients and internal partners.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You are comfortable navigating multiple systems and adapting to evolving processes.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">You maintain a patient-first mindset while balancing operational priorities.</span><br></p></li></ul><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><strong>Key Responsibilities:</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Outbound, cold calling to engage eligible patients, build rapport and establish trust to influence patient decisions.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Manage follow-up activities to re-engage members and close enrollment opportunities. </span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Accurately and diligently document interactions, outcomes and next steps in internal systems.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Routinely assist with general queue coverage duties and inbox management, across a broader range of access and intake scenarios - as needed.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Apply escalation guidelines appropriately for more complex or sensitive cases.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Identify recurring issues or workflow challenges and share feedback with leadership.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Serve as a reliable team contributor during periods of high volume or change.</span></p></li></ul><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;"><strong>Qualifications and Requirements: </strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">High School Diploma or General Education Degree (GED) required; college education preferred.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">1-2 Years of experience in sales development, leader generation, or a similar customer facing role preferred.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Excellent written and verbal communication skills.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Strong listening skills</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Self start with organization skills</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Resilience and persistence.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Ability to quickly learn.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Understands use of CRM and other sales tools.</span></p></li><li><p><span style="font-size: 10pt; font-family: "Open Sans", sans-serif;">Spanish Speaking preferred</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>Why you’ll love working with us...</strong></span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. </span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We carve out time to celebrate our successes and have fun. <strong>We’re a remote-first company with employees all over the United States.</strong> We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. </span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>Other benefits</strong>:</span></p><ul><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Stock option plan and performance bonus for eligible employees</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Flexible schedules and remote work</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Chicago and San Francisco offices available as an option</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Flexible PTO, within reason</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Summer Fridays (sign off @ 1pm local time)</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Annual holiday shutdown in December</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Paid parental leave</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Health, vision, and dental insurance</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">Employee Assistance Programs (EAP)</span></p></li><li><p><span style="font-size: 10pt; font-family: Georgia, serif;">401K retirement plan</span></p></li></ul><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>About Carrum</strong></span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>carrumhealth.com</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">.</span></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">The impact of our platform has been validated by a landmark </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>RAND Corporation study</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">, honored with prestigious </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>awards </u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School </span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.hbs.edu/faculty/Pages/item.aspx?num=51867"><span style="font-size: 10pt; font-family: Georgia, serif;"><u>case study</u></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;">As a recognized digital health leader, Carrum is frequently covered by national media, including <em>Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report</em>. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. </span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><em>Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. </em></span></p><p></p><p><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>A Note on Recruitment Safety:</strong> To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an <strong>@</strong></span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="http://carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>carrumhealth.com</strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;"> email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at</span><a target="_blank" rel="noopener" class="text-primary-600 underline underline-offset-2" href="https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers"><span style="font-size: 10pt; font-family: Georgia, serif;"> <strong><u>carrumhealth.com/careers</u></strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">. If you are unsure about the legitimacy of a communication, please verify it via </span><a target="_blank" rel="noopener noreferrer nofollow" class="text-primary-600 underline underline-offset-2" href="mailto:talent@carrumhealth.com"><span style="font-size: 10pt; font-family: Georgia, serif;"><strong>talent@carrumhealth.com</strong></span></a><span style="font-size: 10pt; font-family: Georgia, serif;">.</span></p>
Apply Now
