Is the Data Operations Analyst I - (US Only) position at Catholic Relief Services | CRS fully remote?

Yes, this Data Operations Analyst I - (US Only) position at Catholic Relief Services | CRS is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Data Operations Analyst I - (US Only) role?

This is a full-time Data Operations Analyst I - (US Only) position at Catholic Relief Services | CRS.

What benefits does Catholic Relief Services | CRS offer for this position?

Catholic Relief Services | CRS offers the following benefits: Dental Insurance, Life Insurance, Vision Insurance.

What is the salary range for the Data Operations Analyst I - (US Only) position?

The salary range for this Data Operations Analyst I - (US Only) role is $64.647k - $77.268k.

How do I apply for the Data Operations Analyst I - (US Only) position at Catholic Relief Services | CRS?

You can apply for this Data Operations Analyst I - (US Only) position by clicking the "Apply Now" button on this page, which will take you to Catholic Relief Services | CRS's application portal.

Data Operations Analyst I - (US Only) at Catholic Relief Services | CRS

United States

$64.647k - $77.268k

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees.  Staff hired on local payroll would follow the respective Country pay range.  Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process. Position Summary The Data Operations Analyst I provides data operational support for fundraising and business systems by performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources. The role serves as a key resource for ensuring timely execution of operational activities, improving data quality, and helping users effectively utilize G-REM CRM and systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve a variety of routine and moderately complex issues while escalating more complex challenges to team members and vendors. The position combines data operational execution, user support, data stewardship, and continuous improvement responsibilities.   Key Responsibilities Operational Support & Data Stewardship Serve as the primary resource for recurring operational activities and routine data maintenance processes. Responsibilities <ul> <li>Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.</li> <li>Conduct scheduled duplicate review and remediation activities.</li> <li>Execute approved bulk uploads, imports, and data maintenance tasks.</li> <li>Process constituent and organizational record merges according to established procedures.</li> <li>Complete recurring operational activities within defined service levels.</li> <li>Maintain operational logs and documentation.</li> <li>Escalate exceptions, risks, and unresolved issues as appropriate.</li> </ul>   Data Quality Improvement  Support ongoing efforts to improve data accuracy, consistency, and usability across systems. Responsibilities <ul> <li>Perform routine data cleanup and remediation activities.</li> <li>Review duplicate queues and resolve records using established business rules.</li> <li>Identify recurring data quality issues and recommend corrective actions.</li> <li>Assist with data validation and reconciliation activities.</li> <li>Support proactive data quality initiatives and cleanup projects.</li> <li>Partner with team Advisor roles to improve data management practices.</li> <li>Monitor and report on recurring sources of data inaccuracies.</li> <li>Test and build automated method for data quality and duplicate resolution utilizing programming and AI</li> </ul>   User Support, Knowledge Management & User Enablement  Provide frontline support while helping users become more self-sufficient. Responsibilities <ul> <li>Respond to routine ServiceNow requests and user questions.</li> <li>Assist users with system navigation, reporting, and standard processes.</li> <li>Resolve common support issues using documented procedures.</li> <li>Create and maintain user guides, job aids, FAQs, and knowledge articles.</li> <li>Analyze recurring support requests and document solutions.</li> <li>Recommend opportunities for self-service resources and process improvements.</li> <li>Support communication and adoption of system changes and enhancements.</li> </ul>   Continuous Improvement & Team Support  Contribute to improvements that increase efficiency and reduce support volume. Responsibilities <ul> <li>Identify opportunities to streamline support processes.</li> <li>Assist with testing and validation of system enhancements.</li> <li>Participate in documentation and process improvement efforts.</li> <li>Support special projects related to data quality, user support, and system adoption.</li> <li>Share feedback from users to help improve systems and processes.</li> </ul> Required Languages: English Travel: Not required Supervisory Responsibilities: No <h3>Qualifications</h3>Basic Qualifications <ul> <li>Bachelor's degree or equivalent combination of education and experience.</li> <li>2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.</li> <li>Strong attention to detail and commitment to data accuracy.</li> <li>Strong organizational and time-management skills.</li> <li>Ability to manage recurring operational responsibilities while responding to user needs.</li> <li>Strong written and verbal communication skills. </li> <li>Ability to work cross functionally</li> <li>Ability to explain technical concepts to non-technical users</li> </ul> Preferred Qualifications <ul> <li>Experience working with CRM, fundraising, MarTech or constituent management systems.</li> <li>Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP</li> <li>Experience using ServiceNow or similar ticketing platforms.</li> <li>Experience with data imports, record maintenance, or duplicate management.</li> <li>Experience creating documentation, job aids, and user guides.</li> <li>Intermediate Excel skills</li> <li>Knowledge of SQL, Python, APIs and/or AI/Prompt Engineering</li> </ul>   Agency Competencies (for all CRS Staff): <ul> <li>Personal Accountability – Consistently takes responsibility for one’s own actions. </li> <li>Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.</li> <li>Builds and Maintains Trust - Shows consistency between words and actions.</li> <li>Collaborates with Others – Works effectively in intercultural and diverse teams.</li> <li>Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.</li> </ul>   Agency Leadership Competencies: <ul> <li>Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</li> <li>Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.</li> <li>Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.</li> </ul>   WHAT WE OFFER CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world. Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation. CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency. CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct. CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm. Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.  CRS is an Equal Opportunity Employer. General Requirements CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination. CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Apply Now

Remote Opportunity

Data Operations Analyst I - (US Only)

Join Catholic Relief Services | CRS as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Data Operations Analyst I - (US Only)

Catholic Relief Services | CRS

Full Time

$64.647k - $77.268k

2 weeks ago

United States

Data

Mid

Data Operations

CRM Support

Data Quality

+5 more

Job Description

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process.

Position Summary

The Data Operations Analyst I provides data operational support for fundraising and business systems by performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources.

The role serves as a key resource for ensuring timely execution of operational activities, improving data quality, and helping users effectively utilize G-REM CRM and systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve a variety of routine and moderately complex issues while escalating more complex challenges to team members and vendors.

The position combines data operational execution, user support, data stewardship, and continuous improvement responsibilities.

Key Responsibilities

Operational Support & Data Stewardship

Serve as the primary resource for recurring operational activities and routine data maintenance processes.

Responsibilities

Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.
Conduct scheduled duplicate review and remediation activities.
Execute approved bulk uploads, imports, and data maintenance tasks.
Process constituent and organizational record merges according to established procedures.
Complete recurring operational activities within defined service levels.
Maintain operational logs and documentation.
Escalate exceptions, risks, and unresolved issues as appropriate.

Data Quality Improvement

Support ongoing efforts to improve data accuracy, consistency, and usability across systems.

Responsibilities

Perform routine data cleanup and remediation activities.
Review duplicate queues and resolve records using established business rules.
Identify recurring data quality issues and recommend corrective actions.
Assist with data validation and reconciliation activities.
Support proactive data quality initiatives and cleanup projects.
Partner with team Advisor roles to improve data management practices.
Monitor and report on recurring sources of data inaccuracies.
Test and build automated method for data quality and duplicate resolution utilizing programming and AI

User Support, Knowledge Management & User Enablement

Provide frontline support while helping users become more self-sufficient.

Responsibilities

Respond to routine ServiceNow requests and user questions.
Assist users with system navigation, reporting, and standard processes.
Resolve common support issues using documented procedures.
Create and maintain user guides, job aids, FAQs, and knowledge articles.
Analyze recurring support requests and document solutions.
Recommend opportunities for self-service resources and process improvements.
Support communication and adoption of system changes and enhancements.

Continuous Improvement & Team Support

Contribute to improvements that increase efficiency and reduce support volume.

Responsibilities

Identify opportunities to streamline support processes.
Assist with testing and validation of system enhancements.
Participate in documentation and process improvement efforts.
Support special projects related to data quality, user support, and system adoption.
Share feedback from users to help improve systems and processes.

Required Languages: English

Travel: Not required

Supervisory Responsibilities: No

Qualifications

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience.
2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.
Strong attention to detail and commitment to data accuracy.
Strong organizational and time-management skills.
Ability to manage recurring operational responsibilities while responding to user needs.
Strong written and verbal communication skills.
Ability to work cross functionally
Ability to explain technical concepts to non-technical users

Preferred Qualifications

Experience working with CRM, fundraising, MarTech or constituent management systems.
Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP
Experience using ServiceNow or similar ticketing platforms.
Experience with data imports, record maintenance, or duplicate management.
Experience creating documentation, job aids, and user guides.
Intermediate Excel skills
Knowledge of SQL, Python, APIs and/or AI/Prompt Engineering

Agency Competencies (for all CRS Staff):

Personal Accountability – Consistently takes responsibility for one’s own actions.
Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
Builds and Maintains Trust - Shows consistency between words and actions.
Collaborates with Others – Works effectively in intercultural and diverse teams.
Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Benefits

Dental Insurance
Life Insurance
Vision Insurance

Skills

Data Operations

CRM Support

Data Quality

Data Maintenance

User Support

ServiceNow

Excel

SQL

Ready to Apply?

Join Catholic Relief Services | CRS today

Salary Range

$64.647k - $77.268k

Posted 2 weeks ago

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