Is the Director, Operations & Strategy position at Changent fully remote?

Yes, this Director, Operations & Strategy position at Changent is a remote position. The role is available for candidates in Canada.

Is this a full-time or part-time Director, Operations & Strategy role?

This is a full-time Director, Operations & Strategy position at Changent.

What is the salary range for the Director, Operations & Strategy position?

The salary range for this Director, Operations & Strategy role is $135k - $155k.

How do I apply for the Director, Operations & Strategy position at Changent?

You can apply for this Director, Operations & Strategy position by clicking the "Apply Now" button on this page, which will take you to Changent's application portal.

Director, Operations & Strategy at Changent

Canada

$135k - $155k

Position: Director, Operations & Strategy Reports To: Chief Operations & Strategy Officer Department: Operations & Strategy Supervisory Role: Yes Location: Remote, U.S. FLSA Status: Full-Time, Exempt   POSITION OVERVIEW The Director, Strategy & Operations shapes the systems and practices that enable Changent to advance its mission and create lasting impact for communities. The role leads business operations, improves operating rhythms, oversees enterprise initiatives, manages risk and business continuity, and brings clarity to complex organizational work.   The Director connects strategy, business intelligence, and partnerships to help Changent make informed decisions and act on its priorities. Through analytics, market insight, operational knowledge, and purposeful relationships, the role helps Changent adapt to change, pursue opportunity, and build the organizational capacity needed to extend its impact.   ESSENTIAL DUTIES & RESPONSIBILITIES 50% | Business Operations <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop and implement operational strategies that support organizational objectives and priorities.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Establish operating rhythms, management practices, and enterprise processes that support effective execution across the organization.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Oversee enterprise initiatives from planning through implementation to track progress, address issues, and close the loop on decisions and commitments.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Provide oversight of cross-functional initiatives and resolve barriers that affect progress toward defined objectives.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Identify process gaps, workflow issues, and operational challenges and work alongside functional leaders to improve processes and standard operating procedures.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Shape and improve operational practices that strengthen efficiency, accountability, communication, and collaboration.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop reporting and other tools that give leadership visibility into implementation, operational performance, risks, and emerging issues.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Lead risk management and business continuity activities, including risk identification, mitigation planning, continuity planning, and periodic review.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Oversee change management activities and implementation efforts for new initiatives, processes, and organizational changes.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Manage budgets associated with assigned strategic and operational initiatives.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Address unexpected operational challenges, assess their organizational impact, and coordinate solutions with the appropriate functional leaders.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Support adherence to applicable regulatory requirements and company policies within areas of responsibility.</li> </ul> 35% | Strategy & Business Intelligence <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Support executive leadership in enterprise strategic planning, priority-setting, and decision-making.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Analyze organizational, operational, market, and other relevant data to identify trends, opportunities, risks, and areas for improvement.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Translate data, research, market intelligence, and stakeholder input into insights that inform strategic priorities and decision-making.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Evaluate strategic options, trade-offs, and potential implications to support executive decision-making.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Assess market, policy, funding, competitive, and industry developments and translate findings into strategic insights.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Leverage data analytics and forecasting tools to support business analysis, operational modeling, and strategic decision-making.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop business cases, strategic analyses, executive presentations, board materials, and other materials that support strategic decisions and organizational planning.</li> </ul>   15% | Strategic Partnerships <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Identify and vet partnership opportunities based on strategic fit, organizational value, and potential impact.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop business cases and recommendations for strategic partnerships, initiatives, and new opportunities.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Develop partnership plans that define objectives, roles, responsibilities, and expected outcomes.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Build and maintain relationships with external partners and vendors.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Coordinate internal and external stakeholders involved in partnership development and implementation.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Research potential partnerships, emerging opportunities, and external developments to inform partnership decisions.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Measure partner performance against agreed objectives, commitments, and results.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Review partnership arrangements and recommend whether to renew, modify, or end based on performance and organizational priorities.</li> </ul>   KNOWLEDGE, SKILLS, & EXPERIENCE <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Bachelor’s degree in Business Administration, Business Management, or a related field; equivalent experience in lieu of a degree may be considered.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Minimum of 7 years of progressive experience in strategy, operations, business analysis, organizational effectiveness, management consulting, or a related field.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Knowledge of business operations, process improvement, risk management, business continuity, and change management.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Demonstrated ability to translate strategy into action through operational planning, initiative oversight, process improvement, and cross-functional execution.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Strong analytical and problem-solving skills to interpret complex information, identify patterns, and inform business decisions.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Demonstrated experience leveraging business intelligence, analytics, forecasting, and operational modeling to inform organizational decisions.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Knowledge of strategic planning and market intelligence, including the ability to assess external developments, competitive activity, and emerging opportunities.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Experience developing business cases, strategic analyses, and executive materials that inform organizational decisions.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Experience developing and managing external partnerships, assessing opportunities, establishing expectations, and evaluating partnership performance.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Excellent written and verbal communication skills with the ability to synthesize and communicate complex information.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Relationship-building skills with the ability to navigate competing priorities and move work forward across functions.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Sound judgment and discretion in handling sensitive organizational, financial, strategic, and external information.</li> <li style="text-align: justify; line-height: normal; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;">Proficiency with data analytics, business intelligence, and productivity tools used for analysis, reporting, forecasting, and executive decision support.</li> </ul>   SUPERVISORY RESPONSIBILITIES This position reports to the Chief Operations & Strategy Officer and has direct reports.

Apply Now

Remote Opportunity

Director, Operations & Strategy

Join Changent as a senior professional working remotely from Canada. Explore the role, benefits, and apply in one place.

Director, Operations & Strategy

Changent

Full Time

$135k - $155k

5 days ago

Position: Director, Operations & Strategy Reports To: Chief Operations & Strategy Officer Department: Operations & Strategy Supervisory Role: Yes Location: Remote, U.S.

Canada

Operations

Senior

Strategic Planning

Business Operations

Process Improvement

+5 more

Job Description

Position: Director, Operations & Strategy

Reports To: Chief Operations & Strategy Officer

Department: Operations & Strategy

Supervisory Role: Yes

Location: Remote, U.S.
FLSA Status: Full-Time, Exempt

POSITION OVERVIEW

The Director, Strategy & Operations shapes the systems and practices that enable Changent to advance its mission and create lasting impact for communities. The role leads business operations, improves operating rhythms, oversees enterprise initiatives, manages risk and business continuity, and brings clarity to complex organizational work.

The Director connects strategy, business intelligence, and partnerships to help Changent make informed decisions and act on its priorities. Through analytics, market insight, operational knowledge, and purposeful relationships, the role helps Changent adapt to change, pursue opportunity, and build the organizational capacity needed to extend its impact.

ESSENTIAL DUTIES & RESPONSIBILITIES

50% | Business Operations

Develop and implement operational strategies that support organizational objectives and priorities.
Establish operating rhythms, management practices, and enterprise processes that support effective execution across the organization.
Oversee enterprise initiatives from planning through implementation to track progress, address issues, and close the loop on decisions and commitments.
Provide oversight of cross-functional initiatives and resolve barriers that affect progress toward defined objectives.
Identify process gaps, workflow issues, and operational challenges and work alongside functional leaders to improve processes and standard operating procedures.
Shape and improve operational practices that strengthen efficiency, accountability, communication, and collaboration.
Develop reporting and other tools that give leadership visibility into implementation, operational performance, risks, and emerging issues.
Lead risk management and business continuity activities, including risk identification, mitigation planning, continuity planning, and periodic review.
Oversee change management activities and implementation efforts for new initiatives, processes, and organizational changes.
Manage budgets associated with assigned strategic and operational initiatives.
Address unexpected operational challenges, assess their organizational impact, and coordinate solutions with the appropriate functional leaders.
Support adherence to applicable regulatory requirements and company policies within areas of responsibility.

35% | Strategy & Business Intelligence

Support executive leadership in enterprise strategic planning, priority-setting, and decision-making.
Analyze organizational, operational, market, and other relevant data to identify trends, opportunities, risks, and areas for improvement.
Translate data, research, market intelligence, and stakeholder input into insights that inform strategic priorities and decision-making.
Evaluate strategic options, trade-offs, and potential implications to support executive decision-making.
Assess market, policy, funding, competitive, and industry developments and translate findings into strategic insights.
Leverage data analytics and forecasting tools to support business analysis, operational modeling, and strategic decision-making.
Develop business cases, strategic analyses, executive presentations, board materials, and other materials that support strategic decisions and organizational planning.

15% | Strategic Partnerships

Identify and vet partnership opportunities based on strategic fit, organizational value, and potential impact.
Develop business cases and recommendations for strategic partnerships, initiatives, and new opportunities.
Develop partnership plans that define objectives, roles, responsibilities, and expected outcomes.
Build and maintain relationships with external partners and vendors.
Coordinate internal and external stakeholders involved in partnership development and implementation.
Research potential partnerships, emerging opportunities, and external developments to inform partnership decisions.
Measure partner performance against agreed objectives, commitments, and results.
Review partnership arrangements and recommend whether to renew, modify, or end based on performance and organizational priorities.

KNOWLEDGE, SKILLS, & EXPERIENCE

Bachelor’s degree in Business Administration, Business Management, or a related field; equivalent experience in lieu of a degree may be considered.
Minimum of 7 years of progressive experience in strategy, operations, business analysis, organizational effectiveness, management consulting, or a related field.
Knowledge of business operations, process improvement, risk management, business continuity, and change management.
Demonstrated ability to translate strategy into action through operational planning, initiative oversight, process improvement, and cross-functional execution.
Strong analytical and problem-solving skills to interpret complex information, identify patterns, and inform business decisions.
Demonstrated experience leveraging business intelligence, analytics, forecasting, and operational modeling to inform organizational decisions.
Knowledge of strategic planning and market intelligence, including the ability to assess external developments, competitive activity, and emerging opportunities.
Experience developing business cases, strategic analyses, and executive materials that inform organizational decisions.
Experience developing and managing external partnerships, assessing opportunities, establishing expectations, and evaluating partnership performance.
Excellent written and verbal communication skills with the ability to synthesize and communicate complex information.
Relationship-building skills with the ability to navigate competing priorities and move work forward across functions.
Sound judgment and discretion in handling sensitive organizational, financial, strategic, and external information.
Proficiency with data analytics, business intelligence, and productivity tools used for analysis, reporting, forecasting, and executive decision support.

SUPERVISORY RESPONSIBILITIES

This position reports to the Chief Operations & Strategy Officer and has direct reports.

Skills

Strategic Planning

Business Operations

Process Improvement

Risk Management

Business Continuity

Change Management

Data Analytics

Business Intelligence

Ready to Apply?

Join Changent today

Salary Range

$135k - $155k

Posted 5 days ago

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