Technology Trainer at Chartwell Law

United States

<p>Description</p><p>The Technology Trainer supports attorneys and staff by delivering one on one coaching, leading structured training sessions, and maintaining firmwide templates, forms, and learning materials. This role identifies training needs, assists with onboarding, tests new software, and helps ensure the firm stays current with evolving legal technology tools and best practices.</p><p><br/></p><p><strong>Primary Job Duties:</strong></p><ul><li>Provide one-on-one training, coaching, and support to attorney and staff in response to help-desk requests</li><li>Post training sessions to SharePoint Calendar</li><li>Manage and maintain document templates and forms; provide training on templates and forms as needed</li><li>Deliver technology training courses according to session outline</li><li>Participate in planning for new course development in conjunction with the Technology Learning and Development Manager</li><li>Identify trends and training needs based on help sessions and reoccurring help-desk tickets</li><li>Assist with testing new software and processes</li><li>Review training materials</li><li>Review and respond as appropriate to requests within the training inbox&nbsp;</li><li>Assist with creating and maintaining recorded trainings,&nbsp;</li><li>Assist with onboarding and orientation of new attorneys and staff</li><li>Stay current on the latest developments in legal services technology</li></ul><p><strong>Key Competencies:</strong></p><ul><li>Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.</li><li>Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.</li><li>Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.</li><li>Planning &amp; Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.</li></ul><p><strong>Other Duties</strong></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><br/></p><p>&nbsp;<strong>#LI-Remote</strong></p><p>Requirements</p><ul><li>Bachelor's degree in education, business administration, or a related field</li><li>2+ years of experience in a training or coaching role</li><li>Excellent communication skills, both written and verbal</li><li>Strong organizational skills and attention to detail</li><li>Ability to work independently and in a team environment</li><li>Maintain confidentiality and adhere to ethical standards</li><li>Proficient in Microsoft Office Suite, SharePoint, and other technology platforms</li><li>Knowledge of Aderant, NetDocuments, or other document management system is a plus</li><li>Ability to quickly learn new software and processes</li><li>Adept at troubleshooting and problem-solving</li><li>Experience in a law firm or legal setting is preferred, but not required</li></ul>