Implementation Specialist (Internal title: Implementation Coordinator) at Cobalt Benefits Group LLC

United States

$65k - $80k

Description (Internal Title: Implementation Coordinator) Location: Hybrid or Remote (Exeter, NH or South Burlington, VT preferred) Employment Type: Full-Time About the Role Cobalt Benefits Group (CBG) is seeking an Implementation Specialist to support the successful onboarding of new clients onto our self-funded benefit platforms. In this role, you’ll partner closely with Sales, Account Management, and internal operational teams to ensure a smooth, accurate, and timely implementation experience for our clients. This is a highly collaborative, detail-oriented position that blends project coordination, client communication, and process execution. The ideal candidate is comfortable managing multiple timelines, working cross-functionally, and engaging directly with client stakeholders. This role is eligible for hybrid or fully remote work, depending on candidate location and business needs. What You’ll Do Coordinate and drive implementation activities across multiple internal teams and external partners Create, manage, and maintain implementation project plans, timelines, and tracking documentation Gather, document, and validate customer requirements to ensure accurate product and service setup Proactively identify risks or issues and partner with stakeholders to drive timely resolution Facilitate implementation kick-off activities, including preparation of tools and documentation Lead or support client-facing meetings and presentations related to onboarding and implementation Track action items, follow-ups, and implementation milestones to keep projects on schedule Customize and maintain department-specific documentation and templates Build strong working relationships with internal teams, vendors, and client contacts Support continuous improvement of implementation processes and standards Perform other related duties as assigned Requirements What We’re Looking For 2+ years of experience in health insurance implementation or a closely related benefits/insurance role Experience working directly with clients on complex initiatives Knowledge of self-funded health plans and related services (TPA, claims administration, HSAs, FSAs, COBRA, etc.) Strong project coordination and organizational skills with the ability to manage multiple priorities Comfortable presenting to client management and facilitating meetings Proficiency in MS Office (Excel, PowerPoint); experience with web-based tools and documentation systems Ability to work independently and collaboratively across teams Associate’s degree or equivalent relevant industry experience Willingness to travel up to 10% during peak implementation periods Technical writing experience is a plus Why Join Cobalt Benefits Group? Cobalt Benefits Group is a trusted third-party administrator specializing in self-funded benefit plans. With over 30 years of experience and 180+ employees, we support employers through customized health plan administration, claims management, and specialized programs including FSAs, HSAs, COBRA, and retiree billing. After a 60-day waiting period, full-time employees are eligible for a comprehensive benefits package, including: Medical, dental, and vision coverage with employer HSA contributions Company-paid life, AD&D, and disability insurance 401(k) with up to a 6% employer match Generous paid time off, sick time, and 10+ paid holidays Flexible Spending Accounts A collaborative culture with regular company events