Customer Solutions Architect at Collate
United States
<p><span>Collate is the company behind <strong>OpenMetadata</strong>, the fastest-growing open-source metadata platform. Our founders previously created <strong>Apache Hadoop, Apache Atlas, and Uber Databook</strong>, and cofounded Hortonworks, taking it through IPO.</span></p><p></p><p><span>We’re on a mission to help every organization <strong>realize the full potential of their data through AI Agents, open source, and unified metadata</strong>. Traditional data catalogs and quality tools fall short, Collate solves foundational challenges in <strong>data discovery, observability, and governance</strong> by building an agentic metadata platform that connects all data users.</span></p><p><span>With <strong>Collate’s AI powered platform</strong>, enterprises can:</span></p><ul><li><p><span>Discover and understand data at scale.</span></p></li><li><p><span>Ensure trust and quality across complex ecosystems.</span></p></li><li><p><span>Unlock collaboration, observability, and governance with a unified metadata layer.</span></p></li></ul><p><span>If you’re passionate about shaping the future of data and AI, this is your opportunity to join a category-defining company at the ground floor.</span></p><p></p><h3><span><strong>About the Role</strong></span></h3><p></p><p><span>Collate is looking for a <strong>Customer Solutions Architect (CSA)</strong> to serve as a trusted advisor and advocate for our customers. This role blends deep technical expertise with customer-facing leadership. Your primary objective is to ensure customer success, retention, and expansion by driving adoption of the Collate platform, providing best practices, and helping customers achieve measurable business outcomes.</span></p><p></p><p><span>You will partner closely with Customer Solutions, Sales, Product, and Engineering to accelerate customer time-to-value, maximize product consumption, and help organizations mature their data practices with Collate.</span></p><p></p><hr><p></p><h3><span><strong>What You’ll Do</strong></span></h3><ul><li><p><span><strong>Champion the Customer:</strong> Act as the technical voice of the customer within Collate, influencing roadmap and ensuring delivery success.</span></p></li><li><p><span><strong>Guide Architecture & Best Practices:</strong> Provide hands-on guidance on data discovery, observability, governance, lineage, and security design using Collate.</span></p></li><li><p><span><strong>Accelerate Adoption:</strong> Help customers operationalize Collate AI Agents and metadata-driven workflows to increase trust, collaboration, and productivity across teams.</span></p></li><li><p><span><strong>Solve Complex Problems:</strong> Roll up your sleeves to troubleshoot customer environments alongside Collate engineers when needed.</span></p></li><li><p><span><strong>Educate & Empower:</strong> Develop knowledge assets, lead technical workshops, and enable customer teams to independently extend their Collate usage.</span></p></li><li><p><span><strong>Drive Value:</strong> Present business reviews with insights into technical health, platform adoption, and opportunities to unlock further value.</span></p></li></ul><p></p><hr><p></p><h3><span><strong>What You Bring</strong></span></h3><ul><li><p><span>Excellent communication and interpersonal skills: </span></p><ul><li><p><span>ability to translate complex technical concepts for diverse stakeholders. </span></p></li><li><p><span>capable of influencing executive sponsors, data stewards, and technical teams alike.</span></p></li></ul></li><li><p><span>Proven experience <strong>rolling out data governance programs</strong> in large or complex organizations, including designing processes, driving adoption, and measuring success.</span></p></li><li><p><span>Strong awareness of <strong>data governance frameworks and operating models</strong> (e.g., stewardship roles, data councils, policy enforcement) and the ability to adapt them to customer contexts.</span></p></li><li><p><span>Ability to <strong>evangelize and guide organizations</strong> on the “how” of governance, from change management and stakeholder alignment to best practices in metadata-driven adoption.</span></p></li><li><p><span>Background in technical field roles (Customer Success, Solutions Architecture, Consulting, or similar), ideally within SaaS or enterprise software.</span></p></li><li><p><span>Familiarity with modern data infrastructure and governance tools (<strong>metadata catalogs, lineage, observability platforms, data quality frameworks</strong>).</span></p></li><li><p><span>Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and an ability to bridge technical requirements with governance needs.</span></p></li><li><p><span>Collaborative, customer-centric approach; able to manage multiple accounts while delivering measurable outcomes.</span></p></li></ul><p></p><hr><p></p><h3><span><strong>Nice to Have</strong></span></h3><ul><li><p><span>Experience with <strong>OpenMetadata</strong>, data catalogs, or observability platforms.</span></p></li><li><p><span>Familiarity with <strong>AI/ML workflows</strong> and how metadata can drive trust in AI.</span></p></li><li><p><span>Experience with SQL, Python, or other scripting languages for prototyping solutions.</span></p></li><li><p><span>Knowledge of modern data ecosystems (Snowflake, Databricks, BigQuery, etc.).</span></p></li><li><p><span>Familiarity with <strong>adjacent solutions (Alation, Collibra, Atlan, Datahub, etc.).</strong></span></p></li></ul><p></p><hr><p></p><h3><span><strong>Why Join Collate</strong></span></h3><ul><li><p><span>Competitive salary and early-stage equity.</span></p></li><li><p><span>Fully remote role with a global, distributed team.</span></p></li><li><p><span>Work directly with <strong>world-class founders</strong> and early builders of Apache and Uber’s data stack.</span></p></li><li><p><span>Join a fast-growing, no-bureaucracy team obsessed with solving the hardest data challenges.</span></p></li><li><p><span>Opportunity to <strong>shape the category of metadata + AI Agents</strong> and impact how data teams worldwide collaborate.</span></p></li></ul>
Apply Now
