Is the Remote Medical Customer Service Specialist - Part Time position at Community Health Systems fully remote?

Yes, this Remote Medical Customer Service Specialist - Part Time position at Community Health Systems is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Remote Medical Customer Service Specialist - Part Time role?

This is a full-time Remote Medical Customer Service Specialist - Part Time position at Community Health Systems.

What benefits does Community Health Systems offer for this position?

Community Health Systems offers the following benefits: 401k Matching, Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Flexible Hours.

How do I apply for the Remote Medical Customer Service Specialist - Part Time position at Community Health Systems?

You can apply for this Remote Medical Customer Service Specialist - Part Time position by clicking the "Apply Now" button on this page, which will take you to Community Health Systems's application portal.

Remote Medical Customer Service Specialist - Part Time at Community Health Systems

United States

Job Summary The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. As a Customer Service Specialist at Community Health Systems (CHS) - Shared Services, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental, and vision insurance, paid time off (PTO), 401(k) with company match, tuition reimbursement, and more.The orientation hours are Monday- Friday for approximately two weeks: 8:00am-5:00pm. Then, the training hours are Monday- Friday: 8:00am-2:30pm CST. After training, the working hours are Monday-Thursday: 7:00am-2:00pm CST and Friday: 7:00am-1:30pm CST. Essential Functions<ul><li aria-level="1" dir="ltr">Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.</li><li aria-level="1" dir="ltr">Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.</li><li aria-level="1" dir="ltr">Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.</li><li aria-level="1" dir="ltr">Provides triage support for common issues related to platforms, applications, and back-office processes.</li><li aria-level="1" dir="ltr">Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.</li><li aria-level="1" dir="ltr">Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.</li><li aria-level="1" dir="ltr">Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.</li><li aria-level="1" dir="ltr">Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.</li><li aria-level="1" dir="ltr">Performs other duties as assigned.</li><li aria-level="1" dir="ltr">Complies with all policies and standards.</li><li aria-level="1" dir="ltr">This is a fully remote opportunity.</li></ul>Qualifications<ul><li aria-level="1" dir="ltr">H.S. Diploma or GED required</li><li aria-level="1" dir="ltr">Associate Degree or some college coursework in a related field preferred</li><li aria-level="1" dir="ltr">1-2 years of customer service experience required, preferably in a call center or help desk environment required</li><li aria-level="1" dir="ltr">Familiarity with CRM software and customer service tools preferred</li></ul>Knowledge, Skills and Abilities<ul><li aria-level="1" dir="ltr">Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.</li><li aria-level="1" dir="ltr">Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.</li><li aria-level="1" dir="ltr">Excellent problem-solving and critical-thinking abilities.</li><li aria-level="1" dir="ltr">Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li aria-level="1" dir="ltr">Detail-oriented with a strong focus on accuracy and quality.</li><li aria-level="1" dir="ltr">Demonstrated ability to work independently and as part of a team.</li><li aria-level="1" dir="ltr">Strong interpersonal skills and the ability to build rapport with customers and colleagues.</li></ul> We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

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Remote Opportunity

Remote Medical Customer Service Specialist - Part Time

Q: What are the main requirements for the Remote Medical Customer Service Specialist - Part Time role?

Key requirements include: Respond to customer inquiries through phone, email, chat, or other communication channels, Clarify and resolve customer issues by identifying their needs, determining root causes, and implementing effective solutions, Escalate complex or unresolved issues to appropriate team members or departments, and more.

Join Community Health Systems as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Remote Medical Customer Service Specialist - Part Time

Community Health Systems

Full Time

$40,000 - $60,000*

11 months ago

Job Summary The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience.

United States

Customer Success

Entry

Communication

Problem Solving

Time Management

+4 more

Job Description

Job Summary

The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

As a Customer Service Specialist at Community Health Systems (CHS) - Shared Services, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental, and vision insurance, paid time off (PTO), 401(k) with company match, tuition reimbursement, and more.

The orientation hours are Monday- Friday for approximately two weeks: 8:00am-5:00pm. Then, the training hours are Monday- Friday: 8:00am-2:30pm CST. After training, the working hours are Monday-Thursday: 7:00am-2:00pm CST and Friday: 7:00am-1:30pm CST.

Essential Functions

Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
Provides triage support for common issues related to platforms, applications, and back-office processes.
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Performs other duties as assigned.
Complies with all policies and standards.
This is a fully remote opportunity.

Qualifications

H.S. Diploma or GED required
Associate Degree or some college coursework in a related field preferred
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Requirements

Respond to customer inquiries through phone, email, chat, or other communication channels
Clarify and resolve customer issues by identifying their needs, determining root causes, and implementing effective solutions
Escalate complex or unresolved issues to appropriate team members or departments
Provide triage support for common issues related to platforms, applications, and back-office processes
Document all interactions accurately and thoroughly in the customer relationship management (CRM) system

Benefits

401k Matching
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Flexible Hours

Skills

Communication

Problem Solving

Time Management

Phone skills

Customer service software

Email skills

Chat skills

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

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Join Community Health Systems today

Salary Range (AI-Estimated)*

$40,000 - $60,000

80% confidence

Posted 11 months ago

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