Account Success Manager, Mid Market at Crossbeam
United States
<p><span style="font-size: 11pt;"><strong>Account Success Manager, Mid Market</strong></span></p><p><span style="font-size: 11pt;"><br><strong>Location: </strong>Remote (U.S.)<br><strong>Reports to:</strong> Grey Owen</span></p><p><span style="font-size: 11pt;"><strong><br>About Crossbeam</strong></span></p><p><span style="font-size: 11pt;">The highest-performing go-to-market teams have figured out how to turn their partner ecosystem into a revenue engine, and Crossbeam is the platform that makes that possible. Companies use Crossbeam to securely compare CRM data with partners, revealing shared customers, overlapping prospects, and warm paths into deals. </span></p><p></p><p><span style="font-size: 11pt;">That second-party data becomes Ecosystem Intelligence — a layer of unique signals and recommendations that helps revenue teams uncover new opportunities, target the right accounts, and win faster. We pioneered the category of ecosystem-led growth, and now we're defining what comes next: go-to-market powered by AI-native ecosystem intelligence. </span><br></p><p><span style="font-size: 11pt;"><strong>About the Role</strong></span></p><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Our MM Account Success Managers are the backbone of our customer base — keeping our smallest-but-mighty customers healthy, growing, and seeing real value from ecosystem-led growth. We're looking for an organized, customer-obsessed ASM to own a high-volume book of MM accounts, reduce churn, and find the right moments to expand. You'll need to know your accounts well enough to spot gaps before they become problems and be operational enough to act on all of them. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution.</span></p><p><br></p><p><span style="font-size: 11pt;"><strong>What you’ll do: </strong></span></p><ul><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Own the retention and expansion strategy for 45+ MM accounts (companies over 250 employees) post-sale through renewal from start to finish </span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Proactively engage customers ahead of renewals, when they need support, or when buying signals point to an upsell opportunity</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Identify gaps in customer adoption and value realization — then fix them</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Partner closely with Finance, RevOps, and Go-To-Market teams to deliver a consistent, positive customer experience and ensure accounts are set up for success</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Use AI and automation thoughtfully to improve output, not replace judgment</span></p></li></ul><p><span style="font-size: 11pt;"><strong>What you’ll need: </strong></span></p><ul><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">3+ year of experience in a B2B SaaS Sales or Customer Success role with a track record of success managing renewals or expansion opportunities</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Exceptional organization and process discipline — you know where every account stands at any given time</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Strong objection handling skills; you can turn a hard conversation into a path forward</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Ability to operate with clarity under ambiguity and move fast when it matters</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">A customer-first mindset with a collaborative, solutions-oriented approach</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Clear, professional written and verbal communication</span></p></li></ul><p><span style="font-size: 11pt;"><strong>You’ll do great if you:</strong></span></p><ul><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Take ownership without waiting for permission.</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Ask “what’s actually needed?” instead of defaulting to precedent.</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Use AI as leverage to clarify thinking, improve communication, synthesize information, and accelerate execution.</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Actively seek out and act on feedback to raise your own bar</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Dig until you understand the real problem, not just the surface request.</span></p></li><li><p><span style="font-size: 11pt; font-family: "DM Sans", sans-serif;">Make those around you more effective.</span></p></li></ul><p><span style="font-size: 11pt;"><strong>What you’ll get: </strong></span></p><ul><li><p><span style="font-size: 11pt;">Collaborative teammates and a culture built on trust and accountability</span></p></li><li><p><span style="font-size: 11pt;">Competitive compensation and equity</span></p></li><li><p><span style="font-size: 11pt;">Comprehensive healthcare coverage for you and your family</span></p></li><li><p><span style="font-size: 11pt;">Remote-flexible with access to co-working spaces in your area</span></p></li><li><p><span style="font-size: 11pt;">Learning, wellness, and WFH stipends</span></p></li><li><p><span style="font-size: 11pt;">Flexible time off</span></p></li><li><p><span style="font-size: 11pt;">Paid parental leave</span></p></li><li><p><span style="font-size: 11pt;">…and more!</span></p></li></ul>
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