Manager, New Verticals Merchant Strategy & Operations - Merchant Experience at DoorDash USA

United States

$136k - $200k

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2 data-local-id="ee4a130abe68" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-local-id="c87bcce567e2" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="0 0 []">New Verticals is building DoorDash's business beyond restaurants into categories including grocery, convenience, alcohol, and retail. Our Strategy &amp; Operations team turns high-level goals into clear plans and day-to-day execution by partnering with product, GMs, operations, sales, and support teams. We focus on the full merchant experience — making DoorDash valuable to merchants before, during, and after launch — while building the growth levers that keep them growing on the platform.</p> <h2 data-local-id="fb5e51317ff0" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-local-id="3b3daf99e788" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">NV merchants — grocery chains, retailers, convenience stores, and specialty operators — want more from DoorDash than a launch. They want better ways to reach customers, tools to manage and grow their business, and a partner that understands their economics. This role is responsible for making sure those merchant priorities actually happen.</p> <p data-local-id="374775bac8c4" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will own cross-functional alignment across a portfolio of merchant growth, experience and tooling initiatives, from self-serve capabilities to ads &amp; promo products to merchant support workflows and integration quality. These initiatives span multiple product and engineering teams, each with their own roadmaps and competing priorities. Your job is to ensure NV merchant needs are clearly articulated, documented and sized, properly sequenced, and consistently advocated for — not by pushing, but by building genuine alignment around why these investments matter to merchants, consumers, and DoorDash. Additionally, you will partner closely with the Wolt and Deliveroo teams to share insights, learnings and priorities, and ensure visibility into key initiatives across markets.</p> <p data-local-id="553ef07c2164" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">This role requires someone who understands that what doesn't get built is just as consequential as what does, and who can translate that risk into a compelling, data-grounded case for prioritization.</p> <p data-local-id="af4c26e4ff12" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will report into the Director, New Verticals Merchant Onboarding &amp; Experience in the Merchant Strategy and Operations organization.</p> <h2 data-local-id="23c841674908" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-local-id="7ae956e6e435" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Support product and engineering teams in building new self-serve capabilities for merchants from the ground up. You’ll define what needs to get built, in what order, and ensure all requirements are clearly defined and sized&nbsp;</li> <li data-local-id="6d249cfa9528" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Drive merchant growth priorities across teams — build and maintain alignment across 5–8 cross-functional teams around a shared view of what NV merchants need to grow, retain, and deepen their relationship with DoorDash.</li> <li data-local-id="ac56b76baf7e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Own the "why it matters" narrative — frame growth investments as wins for merchants, consumers, and DoorDash alike. Translate merchant pain points and growth opportunities into clear business cases with quantified upside and a clear picture of what's at risk if we don't act.</li> <li data-local-id="73bdeb4f3d96" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Scope and accelerate net-new and under-optimized capabilities — for growth levers that exist in early or fragmented states, you’ll lead the scoping work, defining requirements, identifying gaps, and building crawl/walk/run plans that earn prioritization on product roadmaps.</li> <li data-local-id="459221310ca4" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Act as the connective tissue across the merchant growth ecosystem — bridge the gap between what NV merchants need and what product, sales, support, and operations teams are building across DoorDash, Deliveroo and Wolt, ensuring NV merchant priorities are represented in every relevant planning conversation.&nbsp;</li> <li data-local-id="97f11e16fe8f" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Shape how growth investments land for merchants — partner with product and operations teams to ensure launches are well-sequenced, well-communicated, and designed to create durable value for merchants and their customers.</li> </ul> <h2 data-local-id="705b81972573" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">We’re excited about you because…</strong></h2> <ul> <li data-local-id="0dee513ab844" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You have 5–10 years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.</li> <li data-local-id="87e17cdd1ba0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are a natural coalition-builder. You get things done by helping people understand why something matters — not by pushing harder. You can align teams with competing priorities around a shared goal, and you sustain that alignment over time.</li> <li data-local-id="8e587670601a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You think in opportunity cost. You know that what doesn't happen can be just as damaging as a bad decision, and you communicate that risk with the same clarity and urgency as the upside case.</li> <li data-local-id="73ac2f5f5521" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You can take an ambiguous problem, structure it, and build a plan. You're comfortable operating where the playbook doesn't exist yet, and you create clarity for the teams around you.</li> <li data-local-id="244d27f0e4a9" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You have genuine merchant fluency — you understand how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and their relationship with platforms like DoorDash.</li> <li data-local-id="f42ecdcdf89e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You have experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.</li> <li data-local-id="bb84fcd92feb" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You communicate clearly in writing. Your default is async, and you write the kind of document that makes someone's job easier — not one that requires a follow-up meeting to interpret.</li> <li data-local-id="6279108276c6" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You can work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track the performance of your work independently.</li> <li data-local-id="495fd81d1384" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You are already using AI in your professional workflow and love it.&nbsp;</li> </ul> <p data-local-id="0a313d4286a4" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">&nbsp;</p> <p>We expect this position to be filled by 8/10/2026.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 32px;"><strong>Compensation</strong></span></p> <p>The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.</p> <p>In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.</p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div class="title">The national base pay range for this position within the United States, including Illinois and Colorado.</div><div class="pay-range"><span>$136,000</span><span class="divider">&mdash;</span><span>$200,000 USD</span></div></div></div><div class="content-conclusion"><h2>About DoorDash</h2> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.<br><br>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</p> <h2>Our Commitment to Diversity and Inclusion</h2> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p>Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p> <p><strong>If you need any accommodations, please inform your recruiting contact upon initial connection.<br><br></strong></p> <p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p> <p>We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.&nbsp; We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.</p> <p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:<strong>&nbsp;<a href="https://getcovey.com/nyc-local-law-144">https://getcovey.com/nyc-local-law-144</a>.<br></strong></p></div>