Is the Member Support Specialist (Part-Time, Temporary) position at Eleanor Health fully remote?

Yes, this Member Support Specialist (Part-Time, Temporary) position at Eleanor Health is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Member Support Specialist (Part-Time, Temporary) role?

This is a part-time Member Support Specialist (Part-Time, Temporary) position at Eleanor Health.

What benefits does Eleanor Health offer for this position?

Eleanor Health offers the following benefits: Paid Time Off, Dental Insurance, Life Insurance, Employee Assistance Program.

What is the salary range for the Member Support Specialist (Part-Time, Temporary) position?

The salary range for this Member Support Specialist (Part-Time, Temporary) role is $0.021k - $0.023k.

How do I apply for the Member Support Specialist (Part-Time, Temporary) position at Eleanor Health?

You can apply for this Member Support Specialist (Part-Time, Temporary) position by clicking the "Apply Now" button on this page, which will take you to Eleanor Health's application portal.

Member Support Specialist (Part-Time, Temporary) at Eleanor Health

United States

$0.021k - $0.023k

<div><body>About the Role The Member Support Specialist plays a critical role in delivering a high-quality experience for Eleanor Health’s Community Members. Reporting to the Member Support Center Supervisor, this role is responsible for managing inbound inquiries and resolving non-clinical member needs using an initial inquiry resolution framework. The Member Support Specialist supports operational performance goals while maintaining a strong focus on community member satisfaction. This is a part time, temporary role expected to last for two months. The anticipated schedule is 9am-1pm ET, Monday-Friday. What You'll Do<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Effectively manage inbound calls and provide accurate, timely resolution to non-clinical inquiries in accordance with established policies, procedures, and workflows.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Communicate clearly and professionally with community members, internal team members, and other internal and external stakeholders.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Identify, troubleshoot, and implement solutions to resolve complex member issues.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Utilize a one-call resolution approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Navigate and utilize multiple systems and platforms, including but not limited to G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and related tools.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Work independently while also contributing effectively as part of a remote, team-based environment.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Maintain the ability to multitask efficiently in a fast-paced, high-volume setting.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Ensure reliable, secure internet access and maintain a secure, reasonably quiet work-from-home environment.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;--listitem-marker-color:#000000;letter-spacing:0.25px;">Complete additional administrative or operational duties as assigned.</li></ul>Who You Are<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Minimum of one (1) year of experience in a healthcare environment; behavioral healthcare experience preferred.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Prior experience supporting individuals with substance use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Experience working with patients who have multiple medical and behavioral health diagnoses is preferred but not required.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">High school diploma or equivalent required; Bachelor’s degree preferred.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Knowledge of managed care processes and health insurance coverage preferred.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Ability to work regularly scheduled shifts and meet operational coverage requirements.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Willingness and ability to complete all assigned responsibilities as required.</li></ul>Compensation & BenefitsThe total target compensation range for this position is $21-23 an hour. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Eleanor Health offers a generous benefits package to full-time employees, which includes:<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;">Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge! </li><li style="margin:0px;font-size:11pt;line-height:1.38;list-style:none;letter-spacing:0.25px;"><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">12 Vacation days</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">12 Wellness (Sick) days</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">3 Floating holidays</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">9 Company-observed holidays</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Jury Duty, Voting Leave, and other forms of paid time off may be available</li></ul></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Life Insurance - Both Eleanor and employee-paid options are available.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.</li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:10pt;line-height:1.38;letter-spacing:0.25px;">Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates</li><li style="margin:0px;font-size:11pt;line-height:1.38;list-style:none;letter-spacing:0.25px;"><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;'><li style="margin:3px 0px 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Mindfulness App Reimbursement</li><li style="margin:3px 0px 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">EAP with eight face-to-face sessions</li><li style="margin:3px 0px 0px;font-size:10pt;line-height:1.2;letter-spacing:0.25px;">Virtual health and wellness visits covered by our medical plan. </li></ul></li></ul></body></div>

Apply Now

Remote Opportunity

Member Support Specialist (Part-Time, Temporary)

Join Eleanor Health as a entry professional working remotely from United States. Explore the role, benefits, and apply in one place.

Member Support Specialist (Part-Time, Temporary)

Eleanor Health

Part Time

$0.021k - $0.023k

1 weeks ago

About the Role The Member Support Specialist plays a critical role in delivering a high-quality experience for Eleanor Health’s Community Members. Reporting to the Member Support Center Supervisor, this role is responsible for managing inbound inquiries and resolving non-clinical member needs using…

United States

Engineering

Entry

Inbound Call Management

Customer Satisfaction

Problem Solving

+5 more

Job Description

About the Role

The Member Support Specialist plays a critical role in delivering a high-quality experience for Eleanor Health’s Community Members. Reporting to the Member Support Center Supervisor, this role is responsible for managing inbound inquiries and resolving non-clinical member needs using an initial inquiry resolution framework. The Member Support Specialist supports operational performance goals while maintaining a strong focus on community member satisfaction. This is a part time, temporary role expected to last for two months. The anticipated schedule is 9am-1pm ET, Monday-Friday.

What You'll Do

Effectively manage inbound calls and provide accurate, timely resolution to non-clinical inquiries in accordance with established policies, procedures, and workflows.
Communicate clearly and professionally with community members, internal team members, and other internal and external stakeholders.
Identify, troubleshoot, and implement solutions to resolve complex member issues.
Utilize a one-call resolution approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed.
Navigate and utilize multiple systems and platforms, including but not limited to G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and related tools.
Work independently while also contributing effectively as part of a remote, team-based environment.
Maintain the ability to multitask efficiently in a fast-paced, high-volume setting.
Ensure reliable, secure internet access and maintain a secure, reasonably quiet work-from-home environment.
Complete additional administrative or operational duties as assigned.

Who You Are

Minimum of one (1) year of experience in a healthcare environment; behavioral healthcare experience preferred.
Prior experience supporting individuals with substance use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required.
Experience working with patients who have multiple medical and behavioral health diagnoses is preferred but not required.
High school diploma or equivalent required; Bachelor’s degree preferred.
Knowledge of managed care processes and health insurance coverage preferred.
Ability to work regularly scheduled shifts and meet operational coverage requirements.
Willingness and ability to complete all assigned responsibilities as required.

Compensation & Benefits

The total target compensation range for this position is $21-23 an hour. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge!
- 12 Vacation days
- 12 Wellness (Sick) days
- 3 Floating holidays
- 9 Company-observed holidays
- Jury Duty, Voting Leave, and other forms of paid time off may be available
Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
Life Insurance - Both Eleanor and employee-paid options are available.
Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
- Mindfulness App Reimbursement
- EAP with eight face-to-face sessions
- Virtual health and wellness visits covered by our medical plan.

Benefits

Paid Time Off
Dental Insurance
Life Insurance
Employee Assistance Program

Skills

Inbound Call Management

Customer Satisfaction

Problem Solving

Troubleshooting

G-Suite

Salesforce

Athena

Vonage

Ready to Apply?

Join Eleanor Health today

Salary Range

$0.021k - $0.023k

Posted 1 weeks ago

More Engineering roles you might like

Discover similar opportunities from companies that are also hiring remotely.

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Project Manager - Commercial Construction

Powerhouse Retail Services LLC

Full Time

6 days ago

Project Manager at Powerhouse Supercharge Your Career at Powerhouse! Powerhouse is looking for a motivated and detail-oriented Project Manager to join our growing team.

United States

Engineering

Backend Engineering

Senior

Project Management

Client Relationship Management

Construction Management

+5 more

Weekend Customer Service Representative (Part Time)

DIRAD TECHNOLOGIES INC

Part Time

6 days ago

This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!

United States

Engineering

Backend Engineering

Entry

Customer Service

Verbal communication

Written Communication

+5 more

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Insurance Litigation Attorney

Cohen Law Group-Florida PA

Full Time

$150k - $250k

6 days ago

Help Us Build Our Arizona Practice What if your next opportunity wasn't just another job? Cohen Law Group is expanding its Arizona practice and looking for an Arizona-licensed attorney who is excited about the opportunity to help shape and grow our presence in the state.

United States

Legal

Mid

Litigation

Insurance Law

Case management

+5 more

Technical Program Manager - Embedded Software

EnCharge AI

Full Time

$200k - $250k

6 days ago

EnCharge AI is building a new generation of AI compute systems designed to deliver dramatically higher energy efficiency for AI inference. Our technology combines innovative compute architectures with a full-stack software platform spanning silicon, firmware, drivers, compilers, runtimes, and AI…

United States

Engineering

Backend Engineering

Staff

Technical Program Management

Embedded Software

Silicon Bring-up

+5 more

💥 Make an Impact Become a Life Insurance Producer

GIA Legacy Planning

Full Time

6 days ago

💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunities for individuals to grow their businesses within the life insurance industry.

United States

Engineering

Backend Engineering

Entry

Sales

Insurance

Client Relationship Management

+5 more

Head of Growth

Richpanel

Full Time

$160k - $200k

6 days ago

Make Richpanel the company every CX leader knows before they need us. Richpanel is the AI-native helpdesk. We replace the old helpdesk and the next few support hires. We are profitable, backed by Sequoia Capital, and trusted by 3,000+ paying brands. Our team is small by design.

United States

Marketing

Growth Marketing

Senior

Product Marketing

Brand Marketing

Category Creation

+5 more

Creative Designer

Freebird

Full Time

6 days ago

Do you get the same charge from concepting a full campaign as you do from turning around a killer Amazon listing before the end of day? Can you jump from a paid social ad, to an email build, to a landing page, and make all of them feel unmistakably on-brand?

Canada

Design

Product Design

Senior

Visual Design

Figma

Campaign Concepting

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

About Proof We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%.

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Senior Full-Stack Developer (Canada)

Proof

Full Time

CAD 135k - CAD 165k

6 days ago

Canada

Engineering

Full Stack Engineering

Mid

React

TypeScript

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Claims Coordinator (12-Month Contract) Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams.

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Claims Coordinator (12-Month Contract)

Disability Management Institute

Full Time

CAD 45k - CAD 55k

6 days ago

Canada

Engineering

Backend Engineering

Mid

Claims Processing

Administrative Support

Customer Service

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

Remote, Nationwide – Seeking Fundraising and External Relations Director Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives.

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Fundraising and External Relations Director

MedAmerica

Full Time

$102.29k - $130.42k

6 days ago

United States

Engineering

Backend Engineering

Staff

fundraising

Major gift solicitation

Donor Management

+5 more

Content Collection for Advertising Rescue Dogs - Volunteer (Unpaid)

Path of Hope Rescue

Part Time

6 days ago

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Position Name: Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Location: Spokane, Washington, United States Job Type: Part Time Office Setting: Fully…

United States

Marketing

Content Marketing

Entry

Content Collection

Data Organization

Communication

+5 more