Revenue Operations Systems & Strategy Specialist at Eleanor Health
United States
$65k - $70k
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:15pt;white-space:pre-wrap;">About the Role</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;">The Rev Ops Systems & Strategy Specialist, is responsible for overseeing the revenue operations technical strategy to intelligently drive forward all revenue activities to increase profitability and ensure all financial objectives are met. This role plays a critical role on the Eleanor Health Revenue Operations Team in driving the organization’s financial performance, as well as leading the Revenue Cycle’s technology strategy.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:15pt;white-space:pre-wrap;">What You'll Do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Develop the technology roadmap for Revenue Cycle, identifying opportunities to better leverage technology and automation to fill and eliminate process gaps and promote efficiencies</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Collaborate with IT and clinical operations to optimize EHR and practice management systems for revenue cycle efficiency</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Manage vendor relationships and drive accountability and performance while identifying opportunities for internal and external performance improvement</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals.</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Develop and implement strategic initiatives to improve revenue cycle performance, reduce denials, and enhance cash flow</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Partner and collaborate with Finance, Clinical Operations, and Payer Contracting teams</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Due Diligence and Assessment: develop and implement standardized protocols for integrating new businesses, acquisitions, and initiatives into the revenue cycle</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Provide regular updates and reports to the Vice President of Revenue Strategy and other senior leaders on Revenue Cycle performance and outcomes</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Create high-performance culture focused on continuous improvement</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:8pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:15pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Minimum 7 years of experience in healthcare revenue management and/or Technical Support</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Knowledge of patient registration, scheduling, authorizations, billing process and workflow</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required). Strong understanding and comfort level with computer systems and experience with process improvement methodologies</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proven understanding of Value Based Care and Fee For Service contract models</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proven technical and vendor relationship management experience</span></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">System implementation/project management experience </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:12pt;white-space:pre-wrap;">Preferred</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Minimum 7 years of experience in healthcare revenue management and/or Technical Support</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Knowledge of patient registration, scheduling, authorizations, billing process and workflow</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required). Strong understanding and comfort level with computer systems and experience with process improvement methodologies</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proven understanding of Value Based Care and Fee For Service contract models</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proven technical and vendor relationship management experience</span></li><li style="color:rgb(0,0,0);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">System implementation/project management experience</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="color:rgb(0,0,0);font-size:15pt;white-space:pre-wrap;">Compensation & Benefits</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">The total target annual compensation range for this position is $65-70,000. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor Health offers a generous benefits package to full-time employees, which includes:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Generous Paid Time Off (prorated for new employees)</strong></b><i><b><strong style="color:rgb(0,0,0);font-size:10pt;font-style:italic;white-space:pre-wrap;"> - </strong></b></i><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">unplug, relax, and recharge! </em></i></li><li style="font-size:11pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;"><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">12 Vacation days</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">12 Wellness (Sick) days</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">3 Floating holidays</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">9 Company-observed holidays</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Jury Duty, Voting Leave, and other forms of paid time off may be available</em></i></li></ul></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor-paid medical and dental insurance plans, with affordable vision coverage -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">We are a health first company, and we strive to make our plans affordable and accessible.</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">401(k) plan with 3% match - </strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Short-term disability -</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> We understand that things happen, we want you to feel comfortable to take time to get better.</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Long Term Disability</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> - Picks up where Short Term Disability leaves off (employee paid).</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Life Insurance</strong></b><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> - Both Eleanor and employee-paid options are available.</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Family Medical Leave -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.</em></i></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Wellness Perks & Benefits -</strong></b><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;"> </span><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates</em></i></li><li style="font-size:11pt;--listitem-marker-color:#000000;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;"><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Mindfulness App Reimbursement</strong></b></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">EAP with eight face-to-face sessions</strong></b></li><li style="color:rgb(0,0,0);font-size:10pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Virtual health and wellness visits covered by our medical plan. </strong></b></li></ul></li></ul>
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