Salesforce Service Cloud Admin - LATAM at Engine
Worldwide
<div class="content-intro"><h3><strong>About Engine<br></strong></h3> <p>At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.</p> <p>To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.</p> <p>More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.</p> <p>Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.</p></div><h2><strong>Mission</strong></h2> <p>As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:</p> <ul> <li>Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.</li> <li>Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.</li> <li>Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.</li> <li>Provide exceptional support and actionable insights to internal teams, enabling data-driven decisions that elevate customer satisfaction and drive continuous improvement.</li> </ul> <h2><strong>What You’ll Bring to Engine</strong></h2> <p>We’re looking for someone who’s ready to make an impact and grow alongside us:</p> <ul> <li>Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.</li> <li>Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.</li> <li>Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus.</li> <li>Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction.</li> </ul> <p><strong><em>This is a contractor position for candidates based within Latin America only.</em></strong></p> <p><em>Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.</em></p><div class="content-conclusion"><p><strong>The Engine Edge: Perks & Compensation</strong><strong><br></strong>We believe in rewarding great work with great benefits:</p> <ul> <li><strong>Compensation:</strong> Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.</li> <li><strong>Benefits:</strong> Check out our full list at<a href="https://engine.com/culture"> </a><a href="http://engine.com/culture">engine.com/culture</a>.</li> <li><strong>Environments for Success: </strong>Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.</li> </ul> <p><em>Perks and benefits may vary based on employment type, location, and more.</em></p> <p>We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://getcovey.com/product/covey-scout-inbound&source=gmail&ust=1772635650413000&usg=AOvVaw0L0XuX-Fiy_oS3b_1hJZDM">Covey Scout for Inbound</a> on January 13th, 2025. Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://getcovey.com/nyc-local-law-144&source=gmail&ust=1772635650413000&usg=AOvVaw2fO7HBPhufznLjIEbJfEko">here</a>.</p> <p><strong>Ready to Build the Future of Work Travel?</strong><strong><br></strong>Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.</p></div>
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