Is the Solution Consultant position at Everbridge fully remote?

Yes, this Solution Consultant position at Everbridge is a remote position. The role is available for candidates in United Kingdom.

Is this a full-time or part-time Solution Consultant role?

This is a full-time Solution Consultant position at Everbridge .

What benefits does Everbridge offer for this position?

Everbridge offers the following benefits: Life Insurance, Disability Insurance.

How do I apply for the Solution Consultant position at Everbridge ?

You can apply for this Solution Consultant position by clicking the "Apply Now" button on this page, which will take you to Everbridge 's application portal.

Solution Consultant at Everbridge

United Kingdom

Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.   As a Solution Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.   You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.   This is a remote, home-based role open to candidates anywhere in the UK.\n What you'll do: <div> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Establish and maintain a clear governance model with each client.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure critical issues are accurately documented, prioritized, and escalated quickly when required.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.</li> </ul> </div> What you'll bring: <div> <ul style="margin-bottom: 0cm; margin-top: 0px;"> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Strong project management and organizational skills.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">The ability to manage competing priorities and remain effective in a fast-paced environment.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Excellent verbal, written, and interpersonal communication skills.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Strong critical-thinking, analytical, and problem-solving abilities.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.</li> <li style="margin: 0cm 0cm 0cm 0px; font-size: 12pt; font-family: Aptos, sans-serif;">A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.</li> </ul> </div> Nice to have <div> <ul> <li style="font-size: 12pt; font-family: Aptos, sans-serif;">Consulting experience with emergency preparedness, crisis management, or business continuity practices.</li> <li style="font-size: 12pt; font-family: Aptos, sans-serif;">Experience working with government organizations or large enterprises.</li> <li style="font-size: 12pt; font-family: Aptos, sans-serif;">Experience delivering customer training or managing complex software implementations</li> </ul> <div style="font-size: 12pt; font-family: Aptos, sans-serif;"> </div> <div style="font-size: 12pt; font-family: Aptos, sans-serif;">If you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.</div> </div> \n#LI-HG1   Why Everbridge:   We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including: ·         Comprehensive healthcare coverage to ensure your well-being. ·         Life & Total Permanent Disability Insurance to protect you and your loved ones.   We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.   Learn more at <a href="https://www.everbridge.com">everbridge.com</a>, explore the Everbridge blog, and connect with us on social media.   Equal Employment Opportunity Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.   Employment Practices Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

Apply Now

Remote Opportunity

Solution Consultant

Join Everbridge as a mid professional working remotely from United Kingdom. Explore the role, benefits, and apply in one place.

Solution Consultant

Everbridge

Full Time

2 weeks ago

Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.

United Kingdom

Engineering

Mid

Project Management

Customer Success

Technical Consulting

+5 more

Job Description

As a Solution Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.

You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.

This is a remote, home-based role open to candidates anywhere in the UK.

What you'll do:

Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.
Establish and maintain a clear governance model with each client.
Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.
Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.
Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.
Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.
Ensure critical issues are accurately documented, prioritized, and escalated quickly when required.
Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.
Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.

What you'll bring:

At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.
Strong project management and organizational skills.
The ability to manage competing priorities and remain effective in a fast-paced environment.
Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.
Excellent verbal, written, and interpersonal communication skills.
Strong critical-thinking, analytical, and problem-solving abilities.
Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.
A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.

Nice to have

Consulting experience with emergency preparedness, crisis management, or business continuity practices.
Experience working with government organizations or large enterprises.
Experience delivering customer training or managing complex software implementations

If you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.

#LI-HG1

Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.

Requirements

act as the customer advocate within everbridge, sharing insights and feedback with account management, product management, and engineering.
identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.
at least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.
strong project management and organizational skills.
the ability to manage competing priorities and remain effective in a fast-paced environment.
working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
a proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.
excellent verbal, written, and interpersonal communication skills.

Benefits

Life Insurance
Disability Insurance

Skills

Project Management

Customer Success

Technical Consulting

Stakeholder Management

Problem Solving

Critical Thinking

Time Management

Salesforce

Ready to Apply?

Join Everbridge today

Posted 2 weeks ago

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