Call Center Scheduler-Incoming at Familia Dental

United States

Description Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team-no prior experience or certification required. We provide comprehensive on-the-job training to help you succeed! About the Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career. What We Offer: Employees are eligible to earn a $1,000 monthly bonus! Opportunity to work from home based off of individual performance each month Paid Holidays and Time off Job Description: The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients. Responsibilities/ Job Duties: provide excellent customer service to all patients calling in Answering phone calls scheduling appointments based on needs of patients and availability of providers assist in answering general inquiries from patients Listen to patients while applying our processes and procedures Looking for solutions to our patients’ challenges Requirements Dependable and able to be on time Positive attitude Excellent professional verbal and written communication and listening skills Able to speak on the phone and provide excellent customer service Ability to recognize and be sensitives to patients' emotions Exceptional customer/patient service skills (Customer/patient focused attitude) Accurately enter patient information, data, and records into system Ability to work in fast paced, patient-focused environment High school Diploma or equivalent Other Qualifications/ Skill Sets: Strong Computer Skills– Ability to maneuver within multiple computer systems at once Ability to multi-task, prioritize, and manage time effectively Organizational and time management skills Effective problem-solving abilities Detail Oriented Prior Customer Service/ Call Center experience is strongly preferred but not required Bilingual (English/Spanish) a plus! Hours & Availability Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM Monday - Saturday 40 hours a week 1 day off during the week