Customer Success Director at Fetcherr

United States

<p>Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.</p><p>You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Strategic &amp; Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, &amp; renewals.</li><li>Proactive Crisis &amp; Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.</li><li>Hands-on Execution &amp; Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.</li><li>Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.</li></ul> <br><h3>Requirements</h3> <p><u>Experience</u>: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.</p><p><u>Leadership &amp; Resilience:</u> Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.</p><p><u>Strategic &amp; Analytical Rigor:</u> Exceptional ability to jump between high-level executive strategy and granular operational/data details.</p><p><u>Executive Presence:</u> Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.</p><p><u>Aviation Expertise:</u> Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.</p><p><br></p><p><strong>What Fetcherr Offers:</strong></p><ul><li>Competitive salary and performance-based incentives.</li><li>A comprehensive benefits package, including professional development opportunities.</li><li>The chance to work with cutting-edge AI technology, revolutionizing the airline industry.</li><li>Flexible work options, including remote opportunities.</li><li>A collaborative and inclusive workplace culture.</li></ul>