Lifecycle Coordinator — Member at Function Health

United States

COMPANY OVERVIEW: Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 [https://www.fastcompany.com/91040051/function-health-most-innovative-companies-2024], and is venture-backed by Andreessen Horowitz (a16z) [https://a16z.com/announcement/investing-in-function-health/]. Hundreds of thousands of members have joined Function to take control of their health.  Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives. Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future. ROLE: Ensure that every health-triggered communication a member receives is delivered with care, accuracy, and the quality that reflects the trust they’ve placed in Function. The Navigating Care Coordinator owns the operational layer of the member journey — briefing, building, QA, and deployment — and plays a critical role in making sure that thoughtful, personalized strategy actually reaches members the way it was intended. This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you. KEY RESPONSIBILITIES: * Own the operational execution of member retention and upsell campaigns — from brief intake through build, QA, and deployment in Iterable. * Build and configure member journey touchpoints in Iterable — including onboarding sequences, engagement nudges, upsell campaigns, and at-risk intervention sends — per approved briefs. * Coordinate push and in-app campaign scheduling with the Build team to ensure multi-channel member moments (email + push + in-app) are deployed in sync. * Conduct thorough QA on all outgoing member communications — checking personalization tokens, suppression logic, rendering, and segmentation accuracy before any send. * Manage the Navigating Care campaign calendar — tracking launch dates, journey triggers, and send windows to ensure nothing slips. * Pull standard performance data (churn signals, engagement rates, upsell conversion) from the Navigating Care dashboard to support brief creation and weekly reporting. * Flag execution blockers, data discrepancies, or quality issues to the Navigating Care Pillar Lead immediately — ensuring nothing ships with errors. * Maintain Navigating Care campaign documentation — journey maps, segmentation rules, suppression lists, and naming conventions — for consistency and scalability. QUALIFICATIONS/SKILLS:  * 1–3 years of experience in lifecycle marketing, CRM coordination, or email marketing operations — ideally at a subscription or consumer health company. * Hands-on experience building and deploying campaigns in a marketing automation platform (Iterable, Braze, Klaviyo, or equivalent); Iterable experience preferred. * Detail-oriented, reliable, and quality-obsessed — you treat every member touchpoint with care and you catch issues before they reach members. * Strong communicator with good project management instincts — you track moving pieces, update stakeholders proactively, and document your work. * Interest in health data and personalization — you understand that member-facing communications are tied to real health journeys, not just marketing campaigns. * Growth-oriented — this role is designed to develop you into a senior lifecycle marketer, with direct mentorship from the Navigating Care Pillar Lead and Head of Lifecycle CRM. Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services. TO BE A STRONG FIT, YOU EMBODY OUR CORE VALUES: * Ruthless Prioritization: * We don’t let perfect get in the way of progress. * We move quickly to drive value, not perfection. * We prioritize what drives impact. * We never compromise on standards of excellence. * Member-First, Always: * We design and deliver like we’re caring for someone we love. * We create calendar, actionable, human experience. * We prioritize responsiveness, peace of mind, and outcomes. * We empower members with truth, clarity, and care. * One Team, Moving Fast: * We are aligned in purpose, prioritization, and speed. * We gather diverse perspectives to make informed decisions. * We clear paths for each other and move fast together. * We communicate clearly and respectfully, rallying around shared goals. * Radical Ownership, Relentless Execution: * We don’t just ship– we own outcomes and drive results. * We act with urgency and precision * We anticipate, initiate, and follow through. * We meet challenges with grit and pragmatism. * We embrace new tech to deliver better outcomes. * Mission Over Ego: * We are ruthlessly aligned to our mission– and leave ego at the door. * We disagree and commit. * We don't tolerate politics or withholding information. * We operate with honesty, transparency, and respect. * Sustained Integrity in Every Detail: * We earn trust by obsessing over accuracy, quality, and clarity in everything we do. * We prioritize clinical precision– data must be right. * We sweat the details because outcomes depend on them. WHY YOU'LL LOVE WORKING WITH US: We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health [https://www.functionhealth.com/]. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com [talent@functionhealth.com]. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com [talent@functionhealth.com].