Is the Customer Service – Senior Process Associate – Dutch – Remote EMEA position at Genpact fully remote?

Yes, this Customer Service – Senior Process Associate – Dutch – Remote EMEA position at Genpact is a remote position. The role is available for candidates in Poland.

Customer Service – Senior Process Associate – Dutch – Remote EMEA at Genpact

Poland

Customer Service – Senior Process Associate – Dutch – Remote EMEA-BFS046745Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" rel="noopener noreferrer" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" rel="noopener noreferrer" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" rel="noopener noreferrer" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" rel="noopener noreferrer" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" rel="noopener noreferrer" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" rel="noopener noreferrer" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" rel="noopener noreferrer" target="_blank">Facebook</a>.  Inviting applications for the role of Customer Service – Senior Process Associate – Dutch – Remote EMEA In this role, you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement! Responsibilities <ul role="list"><li aria-setsize="-1" role="listitem">Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Being able to communicate effectively both verbally and in writing. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Able to sense other people’s emotions and provide the answer or support based on their needs. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Easy adjust to changing scenarios regarding ways of working.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Projecting a positive image of the company and brand. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Implementing changes using your creativity and focus on process improvement. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Qualifications we seek in you! </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Using time effectively and prioritize the daily tasks accordingly. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Sharing with all team members any relevant knowledge obtained through customer interactions. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Attending training sessions.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Arranging working schedules with colleagues flexibly, according to business needs.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Providing assistance to new colleagues whenever possible. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Able to use tools such excel, word, PowerPoint - as per the business and process requirements.   </li></ul> Minimum Qualifications <ul role="list"><li aria-setsize="-1" role="listitem">Good knowledge of Dutch (B2 - C1) and English (B2).   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s degree. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Good MS Office knowledge.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Analytical thinking and self-starter.   </li></ul> Preferred Qualifications/ Skills <ul role="list"><li aria-setsize="-1" role="listitem">Relevant experience in phone customer service. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">High motivation and ability to learn.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to work under time pressure.   </li></ul>  Why join Genpact?  <ul role="list"><li aria-setsize="-1" role="listitem">Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Make an impact – Drive change for global enterprises and solve business challenges that matter  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  </li></ul>Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.Kindly please see our Privacy Notice for Employment Candidates: <a href="https://www.genpact.com/privacy/notice-for-employment-candidates" rel="noopener noreferrer" target="_blank">https://www.genpact.com/privacy/notice-for-employment-candidates</a>  <h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h2> Senior Process Associate<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h2> Poland-Lublin<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h2> Full-time<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h2> Bachelor's / Graduation / Equivalent<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h2> Dec 12, 2025, 3:05:31 PM<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h2> OngoingMaster Skills List OperationsJob Category Full Time

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Remote Opportunity

Customer Service – Senior Process Associate – Dutch – Remote EMEA

Q: Is this a full-time or part-time Customer Service – Senior Process Associate – Dutch – Remote EMEA role?

This is a full-time Customer Service – Senior Process Associate – Dutch – Remote EMEA position at Genpact.

Q: What are the main requirements for the Customer Service – Senior Process Associate – Dutch – Remote EMEA role?

Key requirements include: Ready to shape the future of work?, At Genpact, we don’t just adapt to change—we drive it., AI and digital innovation are redefining industries, and we’re leading the charge., and more.

Q: How do I apply for the Customer Service – Senior Process Associate – Dutch – Remote EMEA position at Genpact?

You can apply for this Customer Service – Senior Process Associate – Dutch – Remote EMEA position by clicking the "Apply Now" button on this page, which will take you to Genpact's application portal.

Join Genpact as a senior professional working remotely from Poland. Explore the role, benefits, and apply in one place.

Customer Service – Senior Process Associate – Dutch – Remote EMEA

Genpact

Full Time

$80,000 - $150,000*

10 months ago

Customer Service – Senior Process Associate – Dutch – Remote EMEA-BFS046745Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge.

Poland

Customer Success

Senior

Dutch

Job Description

Customer Service – Senior Process Associate – Dutch – Remote EMEA-BFS046745

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Customer Service – Senior Process Associate – Dutch – Remote EMEA

In this role, you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement!

Responsibilities

Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

Being able to communicate effectively both verbally and in writing.

Able to sense other people’s emotions and provide the answer or support based on their needs.

Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

Easy adjust to changing scenarios regarding ways of working.

Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

Projecting a positive image of the company and brand.

Implementing changes using your creativity and focus on process improvement.

Qualifications we seek in you!

Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.

Using time effectively and prioritize the daily tasks accordingly.

Sharing with all team members any relevant knowledge obtained through customer interactions.

Attending training sessions.

Arranging working schedules with colleagues flexibly, according to business needs.

Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

Providing assistance to new colleagues whenever possible.

Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Minimum Qualifications

Good knowledge of Dutch (B2 - C1) and English (B2).

Bachelor’s degree.

Good MS Office knowledge.

Analytical thinking and self-starter.

Preferred Qualifications/ Skills

Relevant experience in phone customer service.

High motivation and ability to learn.

Ability to work under time pressure.

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates 

Job

Senior Process Associate

Primary Location

Poland-Lublin

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Dec 12, 2025, 3:05:31 PM

Unposting Date

OngoingMaster Skills List OperationsJob Category Full Time

Requirements

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we’re leading the charge.
Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

Skills

Dutch

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Genpact today

Salary Range (AI-Estimated)*

$80,000 - $150,000

80% confidence

Posted 10 months ago

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