Is the Customer Service – Senior Process Associate – Dutch – Remote EMEA. position at Genpact fully remote?

Yes, this Customer Service – Senior Process Associate – Dutch – Remote EMEA. position at Genpact is a remote position. The role is available for candidates in Poland.

Customer Service – Senior Process Associate – Dutch – Remote EMEA. at Genpact

Poland

Customer Service – Senior Process Associate – Dutch – Remote EMEA.-BFS046640Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" rel="noreferrer noopener" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" rel="noreferrer noopener" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" rel="noreferrer noopener" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" rel="noreferrer noopener" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" rel="noreferrer noopener" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" rel="noreferrer noopener" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" rel="noreferrer noopener" target="_blank">Facebook</a>.  Inviting applications for the role of Customer Service – Senior Process Associate – Dutch – Remote EMEA. In this role, you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement! Responsibilities <ul role="list"><li aria-setsize="-1" role="listitem">Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Being able to communicate effectively both verbally and in writing. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Able to sense other people’s emotions and provide the answer or support based on their needs. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Easy adjust to changing scenarios regarding ways of working.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Projecting a positive image of the company and brand. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Implementing changes using your creativity and focus on process improvement. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Qualifications we seek in you! </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Using time effectively and prioritize the daily tasks accordingly. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Sharing with all team members any relevant knowledge obtained through customer interactions. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Attending training sessions.  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Arranging working schedules with colleagues flexibly, according to business needs.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Providing assistance to new colleagues whenever possible. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Able to use tools such excel, word, PowerPoint - as per the business and process requirements.   </li></ul> Minimum Qualifications <ul role="list"><li aria-setsize="-1" role="listitem">Good knowledge of Dutch (C1) and English (B2).   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Bachelor’s degree. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Good MS Office knowledge.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Analytical thinking and self-starter.   </li></ul> Preferred Qualifications/ Skills <ul role="list"><li aria-setsize="-1" role="listitem">Relevant experience in phone customer service. </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">High motivation and ability to learn.   </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Ability to work under time pressure.   </li></ul>  Why join Genpact?  <ul role="list"><li aria-setsize="-1" role="listitem">Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Make an impact – Drive change for global enterprises and solve business challenges that matter  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  </li></ul><ul role="list"><li aria-setsize="-1" role="listitem">Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  </li></ul>Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. Kindly please see our Privacy Notice for Employment Candidates: <a href="https://www.genpact.com/privacy/notice-for-employment-candidates" rel="noreferrer noopener" target="_blank">https://www.genpact.com/privacy/notice-for-employment-candidates</a> <h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h2> Senior Process Associate<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h2> Poland-Lublin<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h2> Full-time<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h2> Bachelor's / Graduation / Equivalent<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h2> Dec 12, 2025, 3:09:10 PM<h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h2> OngoingMaster Skills List OperationsJob Category Full Time

Apply Now

Remote Opportunity

Customer Service – Senior Process Associate – Dutch – Remote EMEA.

Q: Is this a full-time or part-time Customer Service – Senior Process Associate – Dutch – Remote EMEA. role?

This is a full-time Customer Service – Senior Process Associate – Dutch – Remote EMEA. position at Genpact.

Q: What are the main requirements for the Customer Service – Senior Process Associate – Dutch – Remote EMEA. role?

Key requirements include: Ready to shape the future of work?, At Genpact, we don’t just adapt to change—we drive it., AI and digital innovation are redefining industries, and we’re leading the charge., and more.

Q: How do I apply for the Customer Service – Senior Process Associate – Dutch – Remote EMEA. position at Genpact?

You can apply for this Customer Service – Senior Process Associate – Dutch – Remote EMEA. position by clicking the "Apply Now" button on this page, which will take you to Genpact's application portal.

Join Genpact as a senior professional working remotely from Poland. Explore the role, benefits, and apply in one place.

Customer Service – Senior Process Associate – Dutch – Remote EMEA.

Genpact

Full Time

$80,000 - $150,000*

10 months ago

Customer Service – Senior Process Associate – Dutch – Remote EMEA.-BFS046640Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge.

Poland

Customer Success

Senior

Dutch

Job Description

 Customer Service – Senior Process Associate – Dutch – Remote EMEA.-BFS046640

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Customer Service – Senior Process Associate – Dutch – Remote EMEA.

In this role, you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement!

Responsibilities

Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.

Being able to communicate effectively both verbally and in writing.

Able to sense other people’s emotions and provide the answer or support based on their needs.

Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.

Easy adjust to changing scenarios regarding ways of working.

Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.

Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);

Projecting a positive image of the company and brand.

Implementing changes using your creativity and focus on process improvement.

Qualifications we seek in you!

Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.

Using time effectively and prioritize the daily tasks accordingly.

Sharing with all team members any relevant knowledge obtained through customer interactions.

Attending training sessions.

Arranging working schedules with colleagues flexibly, according to business needs.

Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.

Providing assistance to new colleagues whenever possible.

Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.

Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

Minimum Qualifications

Good knowledge of Dutch (C1) and English (B2).

Bachelor’s degree.

Good MS Office knowledge.

Analytical thinking and self-starter.

Preferred Qualifications/ Skills

Relevant experience in phone customer service.

High motivation and ability to learn.

Ability to work under time pressure.

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates

Job

Senior Process Associate

Primary Location

Poland-Lublin

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Dec 12, 2025, 3:09:10 PM

Unposting Date

OngoingMaster Skills List OperationsJob Category Full Time

Requirements

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we’re leading the charge.
Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.

Skills

Dutch

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 80%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

Ready to Apply?

Join Genpact today

Salary Range (AI-Estimated)*

$80,000 - $150,000

80% confidence

Posted 10 months ago

Explore more remote openings

Browse fresh listings from our global community of remote-friendly teams.

Mortgage Processor

American National Bank & Trust

Full Time

11 hours ago

GENERAL DESCRIPTION : The Mortgage Processor is responsible for processing residential real estate loans from application through closing while ensuring compliance with Bank policies, investor guidelines, and applicable federal and state regulations.

United States

Engineering

Backend Engineering

Mid

Mortgage processing

Loan Origination Systems

Regulatory Compliance

+5 more

Senior Communications Specialist

Vistra Communications

Full Time

13 hours ago

Vistra is seeking a Senior Communications Specialist to analyze, develop, and execute written/visual communication content related to suicide prevention, intervention, and postvention.

United States

Engineering

Backend Engineering

Staff

Strategic Communications

Public affairs

Marketing

+5 more

Area Sales Manager - Pacific Northwest

Bidadoo Inc

Full Time

$60k - $80k

14 hours ago

The Area Sales Manager for Pacific Northwest, ideally based in Washington or Oregon will play a key role in managing existing accounts, acquiring new customers, and serving as a trusted consultant.

United States

Sales

Account Executive

Mid

Sales

Outside Sales

Lead Generation

+5 more

Account Executive

Leading Edge Administrators LLC

Full Time

$80k - $100k

14 hours ago

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.

United States

Sales

Account Executive

Senior

Account Management

Sales

Healthcare Insurance

+5 more

Senior Site Reliability Engineer Lead

Akamai

Full Time

$121.4k - $218.6k

15 hours ago

Do you have a passion for cutting edge technologies and tackling system problems? Are you a self-starting professional who thrives in a dynamic environment? Join our highly skilled Site Reliability team!

United States

Engineering

DevOps / SRE

Senior

Site reliability engineering

Linux

Hardware architecture

+5 more

Channel Account Manager

CoreView

Full Time

15 hours ago

About CoreView CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.

United States

Engineering

Backend Engineering

Mid

Channel Management

SaaS

Microsoft 365

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

15 hours ago

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

Staff Data Scientist

Boulevard

Full Time

$164k - $205k

15 hours ago

United States

Data

Data Science

Senior

Data Science

Product Analytics

SQL

+5 more

AI Product Lead, AI Experience & Quality

Flodesk

Full Time

$150k - $200k

15 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

AI product management

Prompt Engineering

LLM Evaluation

+5 more

Senior Applied AI Engineer, Agent Quality & Evaluations

Flodesk

Full Time

$150k - $250k

15 hours ago

Flodesk is recognized in the Inc 5000 as one of the world's fastest-growing email marketing companies, built to help entrepreneurs sell online and design emails that people love to get.

Worldwide

Machine Learning

Senior

Python

TypeScript

LLM

+5 more

Remote Phone Fundraiser – Use Your Voice to Make a Difference

Public Outreach Consultancy Inc

Full Time

$0.019k - $0.024k

15 hours ago

Remote Phone Fundraiser – Use Your Voice to Make a Difference | $19–$24/hr Work remotely. Build real connections. Fundraise for causes that matter. Are you someone who can talk to almost anyone, tell a great story, and get genuinely excited about something you care about?

United States

Engineering

Backend Engineering

Entry

Communication

Storytelling

fundraising

+5 more

Solutions Engineer

Yuno

Full Time

16 hours ago

Remote, Latam, Full Time, Individual Contributor, +4 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market.

Mexico

France

Engineering

Backend Engineering

Mid

Solutions engineering

Technical implementation

REST APIs

+5 more