Is the Contact Center Triage Consultants position at Goldbelt, Inc. fully remote?

Yes, this Contact Center Triage Consultants position at Goldbelt, Inc. is a remote position. The role is available for candidates in United States.

Is this a full-time or part-time Contact Center Triage Consultants role?

This is a full-time Contact Center Triage Consultants position at Goldbelt, Inc..

What benefits does Goldbelt, Inc. offer for this position?

Goldbelt, Inc. offers the following benefits: Dental Insurance, Vision Insurance, Paid Time Off, Professional Development.

How do I apply for the Contact Center Triage Consultants position at Goldbelt, Inc.?

You can apply for this Contact Center Triage Consultants position by clicking the "Apply Now" button on this page, which will take you to Goldbelt, Inc.'s application portal.

Contact Center Triage Consultants at Goldbelt, Inc.

United States

Overview Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary:The Contact Center Triage Consultant serves as the first point of contact for participants accessing Military OneSource services. This role answers inbound calls and live chats, identifies participant needs, provides accurate information, and ensures appropriate warm hand-offs or referrals. The consultant operates in strict compliance with privacy, confidentiality, and mandated reporting requirements while demonstrating cultural competence and an understanding of military life. Responsibilities Essential Job Functions:<ul><li>Answer inbound telephone calls and live chats from participants seeking assistance and information</li><li>Navigate multiple wed-based systems at once</li><li>Identify, assess, and clarify participant inquiries or concerns in a timely and professional manner</li><li>Provide accurate information, appropriate referrals, and warm hand-offs to internal or external resources</li><li>Deliver the Government-approved Privacy Act Statement (PAS) and/or Privacy Advisory to participants requesting and/or determined to be in need of non-medical counseling</li><li>Inform participants that information shared will be kept confidential, except where disclosure is required to meet explicitly defined obligations or to prevent harm to self or others</li><li>Recognize and appropriately respond to situations involving suicidal thoughts or intent, self-harm, violence, or sexual assault</li><li>Comply with all mandated reporting requirements, including domestic abuse, child abuse or neglect, abuse of a vulnerable adult, and any present or future illegal activity</li><li>Document interactions accurately and in accordance with contact center procedures and system requirements</li><li>Maintain knowledge of Military OneSource programs, services, and resources</li></ul> Qualifications Necessary Skills and Knowledge:<ul><li>Strong customer service skills and experience in a contact center or similar fast-paced environment</li><li>Knowledge of contact center operations and call/chat handling best practices</li><li>Knowledge and understanding of military life, culture, and the unique challenges faced by service members and their families</li><li>Strong computer skills. Ability to navigate multiple systems at once</li><li>Knowledge and skills working Microsoft Teams</li></ul>Minimum Qualifications:<ul><li>Must possess a Master’s degree from an accredited graduate program in a mental health–related field, such as:<ul><li>Social Work</li><li>Psychology</li><li>Marriage and Family Therapy</li><li>Counseling</li></ul></li><li>Consultants without a Master’s degree must possess, at a minimum, a Bachelor’s degree and be actively working toward a Master’s degree or have equivalent experience in areas consistent with the responsibilities of the role</li><li>Ability to pass NACI and/or CNACI or higher clearance</li><li>Ability to pass employment background check</li></ul>Preferred Qualifications:<ul><li>Prior experience supporting military, veteran, or government-sponsored programs</li><li>Experience providing triage, intake, or referral services in a behavioral health or human services setting</li><li>Familiarity with crisis intervention principles and mandated reporting requirements</li><li>Strong skillset with computers, Microsoft Teams, ability to navigate multiple systems at once. </li></ul> Pay and BenefitsThe salary range for this position is $60,000.00 to $80,000.00 annually, dependent upon experience and years in the social service field.  At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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Remote Opportunity

Contact Center Triage Consultants

Q: What are the main requirements for the Contact Center Triage Consultants role?

Key requirements include: Answer inbound telephone calls and live chats from participants seeking assistance and information, Identify, assess, and clarify participant inquiries or concerns in a timely and professional manner, Provide accurate information, appropriate referrals, and warm hand-offs to internal or external resources, and more.

Join Goldbelt, Inc. as a mid professional working remotely from United States. Explore the role, benefits, and apply in one place.

Contact Center Triage Consultants

Goldbelt, Inc.

Full Time

$60,000 - $100,000*

8 months ago

Overview Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes.

United States

Customer Success

Mid

Customer Service

Contact Center Operations

Call Handling

+5 more

Job Description

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Contact Center Triage Consultant serves as the first point of contact for participants accessing Military OneSource services. This role answers inbound calls and live chats, identifies participant needs, provides accurate information, and ensures appropriate warm hand-offs or referrals. The consultant operates in strict compliance with privacy, confidentiality, and mandated reporting requirements while demonstrating cultural competence and an understanding of military life.

Responsibilities

Essential Job Functions:

Answer inbound telephone calls and live chats from participants seeking assistance and information
Navigate multiple wed-based systems at once
Identify, assess, and clarify participant inquiries or concerns in a timely and professional manner
Provide accurate information, appropriate referrals, and warm hand-offs to internal or external resources
Deliver the Government-approved Privacy Act Statement (PAS) and/or Privacy Advisory to participants requesting and/or determined to be in need of non-medical counseling
Inform participants that information shared will be kept confidential, except where disclosure is required to meet explicitly defined obligations or to prevent harm to self or others
Recognize and appropriately respond to situations involving suicidal thoughts or intent, self-harm, violence, or sexual assault
Comply with all mandated reporting requirements, including domestic abuse, child abuse or neglect, abuse of a vulnerable adult, and any present or future illegal activity
Document interactions accurately and in accordance with contact center procedures and system requirements
Maintain knowledge of Military OneSource programs, services, and resources

Qualifications

Necessary Skills and Knowledge:

Strong customer service skills and experience in a contact center or similar fast-paced environment
Knowledge of contact center operations and call/chat handling best practices
Knowledge and understanding of military life, culture, and the unique challenges faced by service members and their families
Strong computer skills. Ability to navigate multiple systems at once
Knowledge and skills working Microsoft Teams

Minimum Qualifications:

Must possess a Master’s degree from an accredited graduate program in a mental health–related field, such as:
- Social Work
- Psychology
- Marriage and Family Therapy
- Counseling
Consultants without a Master’s degree must possess, at a minimum, a Bachelor’s degree and be actively working toward a Master’s degree or have equivalent experience in areas consistent with the responsibilities of the role
Ability to pass NACI and/or CNACI or higher clearance
Ability to pass employment background check

Preferred Qualifications:

Prior experience supporting military, veteran, or government-sponsored programs
Experience providing triage, intake, or referral services in a behavioral health or human services setting
Familiarity with crisis intervention principles and mandated reporting requirements
Strong skillset with computers, Microsoft Teams, ability to navigate multiple systems at once.

Pay and Benefits

The salary range for this position is $60,000.00 to $80,000.00 annually, dependent upon experience and years in the social service field.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Requirements

Answer inbound telephone calls and live chats from participants seeking assistance and information
Identify, assess, and clarify participant inquiries or concerns in a timely and professional manner
Provide accurate information, appropriate referrals, and warm hand-offs to internal or external resources
Deliver the Government-approved Privacy Act Statement (PAS) and/or Privacy Advisory to participants
Recognize and appropriately respond to situations involving suicidal thoughts or intent, self-harm, violence, or sexual assault
Comply with all mandated reporting requirements, including domestic abuse, child abuse or neglect, abuse of a vulnerable adult, and any present or future illegal activity
Document interactions accurately and in accordance with contact center procedures and system requirements
Maintain knowledge of Military OneSource programs, services, and resources

Benefits

Dental Insurance
Vision Insurance
Paid Time Off
Professional Development

Skills

Customer Service

Contact Center Operations

Call Handling

cultural competence

Privacy Compliance

Chat Handling

Military Life Understanding

Mandated Reporting

About AI-Estimated Salary

The salary range shown was not provided by the employer. Our AI has estimated it based on the job title, required experience, location, and industry standards (confidence: 60%). This estimate should be used as a general guide only and may not reflect the actual compensation. Always confirm salary details directly with the employer during the application process.

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Join Goldbelt, Inc. today

Salary Range (AI-Estimated)*

$60,000 - $100,000

60% confidence

Posted 8 months ago

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