Field Service Expansion Manager at Group CBS
Worldwide
<div><p><strong>Job Title: Field Service Expansion Manager</strong></p> <p>Department: Expansion & Greenfield Operations Reports To: VP Greenfield Opportunities / Greenfield Program Manager FLSA Status: Salaried, Exempt, Full-Time</p> <p>Location: Remote Work Available</p> <p><strong>JOB SUMMARY</strong></p> <p>The Field Service Expansion Manager will play a key role in Group CBS’s Greenfield growth strategy by leading, and developing new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.</p> <p>The successful candidate will leverage existing customer relationships and a personal book of business to establish and expand operations. They will be responsible for generating sales, executing projects from cradle to grave, and building a sustainable customer base. Acting as both technical lead and business developer, the Expansion Manager will ensure profitable growth, operational excellence, and high levels of customer satisfaction.</p> <p> </p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p> <p>· Greenfield Development</p> <p>   o Establish and grow new service territories where Group CBS does not have a current presence.</p> <p>   o Leverage existing customer relationships and personal book of business to seed and expand operations.</p> <p>· Sales & Business Development</p> <p>  o Identify, develop, and close sales opportunities with both existing and new customers.</p> <p>  o Develop and implement regional sales strategies that align with company goals.</p> <p>  o Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.</p> <p>  o Represent the company at trade shows, conferences, and industry events to expand market presence.</p> <p>· Project & Service Execution</p> <p>  o Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.</p> <p>  o Serve as technical lead for field service projects, providing expertise and</p> <p>     guidance to technicians.</p> <p>  o Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.</p> <p>· Leadership & Team Building</p> <p>  o Recruit, train, and lead local field service teams as regional operations grow.</p> <p>  o Mentor and coach technicians to deliver exceptional customer service and technical performance.</p> <p>  o Promote a culture of safety, quality, and continuous improvement.</p> <p>· Financial & Operational Oversight</p> <p>  o Work with supervisor development of budgets, forecasts, and performance targets for the region.</p> <p>  o Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.</p> <p> </p> <p><strong>METRICS</strong></p> <p>· Regional sales growth and profitability</p> <p>· Successful establishment of new Greenfield operations</p> <p>· Customer retention and satisfaction ratings</p> <p>· On-time, on-budget project execution</p> <p>· Technician recruitment, retention, and performance</p> <p> </p> <p><strong>SUPERVISORY RESPONSIBILITIES</strong></p> <p>· Directly responsible for leading and developing new regional teams as operations expand.</p> <p> </p> <p><strong>QUALIFICATIONS</strong></p> <p>· Proven track record of successfully establishing or expanding regional service operations.</p> <p>· Demonstrated ability to bring an existing book of business and grow new customer relationships.</p> <p>· Strong technical knowledge of power systems, electrical testing, or related services.</p> <p>· Sales and business development skills with ability to identify and close opportunities.</p> <p>· Strong organizational and project management skills; ability to manage projects from cradle to grave.</p> <p>· Excellent oral and written communication skills with strong customer service orientation.</p> <p>· Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.</p> <p> </p> <p><strong>EDUCATION & EXPERIENCE</strong></p> <p>· Bachelor’s degree in Engineering, Business, or a related field preferred.</p> <p>· Minimum 5 years of combined experience in field service management, business development, or technical sales.</p> <p>· Previous supervisory or leadership experience strongly preferred.</p> <p> </p> <p><strong>CERTIFICATES, LICENSES, REGISTRATIONS</strong></p> <p>· NETA</p> <p>· NICET</p> <p>· PEARL</p></div>
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