Member Experience Representative (Part-Time) at GroupHEALTH Benefit Solutions
Canada
CAD 0.02k - CAD 0.025k
<p><strong>About GroupHEALTH</strong> <span> </span></p> <p>At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact. <span> </span></p> <p>Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members. <span> </span></p> <p> </p> <p><strong>About the Role</strong></p> <p>As a Member Experience Representative, you will interact with our Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat in a call center setting. You are working in a remote environment, reporting into a Supervisor, Member Experience. You will create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions.<strong> This is a part-time, remote opportunity, with shifts during our operating hours of Monday-Friday, 8am-8pm EST.</strong></p> <p> </p> <p><strong>What To Expect</strong></p> <p>In your first month you will go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role.</p> <p> </p> <p><strong>What You'll Do</strong></p> <ul> <li>You understand the importance of delivering a positive customer experience being an advocate for the customer. </li> <li>You are a multi-tasker who also manages your workload effectively.</li> <li>You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.</li> <li>You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.</li> <li>You contribute to solutions and add to the team functions.</li> <li>You provide elevated support for all client inquiries.</li> </ul> <p> </p> <p><strong>What We're Looking For</strong></p> <ul> <li>You are an excellent communicator, in a corporate setting.</li> <li>You are a strong listener and a team player.</li> <li>You work to understand the customer's problem and can provide an appropriate resolution as needed.</li> <li>You are tech savvy and can use the designated software at an advanced level.</li> <li>You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.</li> <li>You have participated in an employee group benefits plan as a plan member at a prior employer</li> <li>Bonus if you are bilingual French speaking (written and verbal communication is an asset)</li> </ul> <p><strong> </strong></p> <p><strong>Critical Competencies</strong> <span> </span></p> <p>You will succeed in this role if you are: </p> <ul> <li><strong>Client Centric</strong> – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.</li> <li><strong>An Effective Communicator</strong> – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.</li> <li><strong>Able to Embrace Change</strong> – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth.</li> <li> <p><strong>Organized</strong> – You plan, prioritize, and manage your time effectively to meet deadlines.</p> </li> <li> <p><strong>A Team Player</strong> – You collaborate, value diverse perspectives, and focus on shared success. </p> </li> </ul> <p> </p> <p><strong>Compensation</strong></p> <p>At the time of this posting, the estimated hourly rate for this position is $20.00-$25.00 per hour. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training.</p> <p> </p> <p><strong>Why Join Us </strong></p> <ul> <li>Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace</li> <li>A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive</li> </ul> <p> </p> <p><strong>Accommodation and Inclusion </strong></p> <p>GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.</p> <p><em>If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click <strong>Apply</strong> to submit your application.</em></p> <p> </p>
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