Experience Coordination Specialist at Hopesglobalgetaways
United States
<h2>About the Opportunity</h2> <p>We are expanding our virtual team and seeking organized, motivated individuals who enjoy working with people and coordinating details. As an Experience Coordination Specialist, you will help clients turn vacation ideas into organized plans by researching available options, assisting with arrangements, and providing helpful communication along the way.</p> <p>This is a beginner-friendly remote opportunity. Previous industry experience is not required. Training, educational resources, and ongoing team support are available as you learn the role and develop your skills.</p> <h2>What You'll Be Responsible For</h2> <ul> <li> Learn about each client's destination interests, preferred dates, vacation style, and budget </li> <li> Research accommodations, resorts, cruises, transportation, excursions, tours, and activities </li> <li> Compare available possibilities based on individual preferences and requested features </li> <li> Help clients organize selected lodging, transportation, activities, and other services </li> <li> Coordinate reservation information through approved supplier resources and online platforms </li> <li> Prepare confirmations, schedules, itinerary details, and applicable trip documentation </li> <li> Keep track of pending decisions, important dates, and outstanding planning requirements </li> <li> Maintain communication with clients and provide updates as arrangements are completed </li> <li> Support routine modifications, schedule changes, cancellations, and special requests </li> <li> Review traveler information and reservation details to identify potential discrepancies </li> <li> Maintain accurate records of client requests, communications, and arrangements </li> <li> Continue building knowledge through supplier programs and destination education </li> </ul> <h2>What You Can Expect</h2> <ul> <li> Fully remote opportunity within eligible locations </li> <li> Flexible part-time and full-time scheduling </li> <li> Structured onboarding and beginner-friendly training </li> <li> No previous professional travel experience required </li> <li> Ongoing team guidance and support </li> <li> Access to supplier and destination learning resources </li> <li> Opportunities to strengthen customer service, research, and coordination skills </li> <li> Professional development and growth opportunities </li> <li> Performance-based incentives and recognition </li> <li> Qualifying industry discounts and benefits </li> <li> Collaborative virtual team environment </li> </ul> <h2>What We're Looking For</h2> <ul> <li> Strong verbal and written communication skills </li> <li> Friendly and professional customer-service approach </li> <li> Good organization and attention to detail </li> <li> Ability to manage several priorities and deadlines </li> <li> Comfortable conducting online research and comparing options </li> <li> Willingness to learn new systems, platforms, and digital tools </li> <li> Resourceful approach when circumstances or client needs change </li> <li> Reliable follow-through and effective time management</li> <li> Basic computer skills and dependable internet access </li> <li> Must be at least 18 years of age </li> <li> Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved country</li></ul>
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