Experience Support Consultant at Hopesglobalgetaways

United States

<h2>Position Overview</h2> <p>We are expanding our virtual team and seeking organized, people-focused individuals who enjoy assisting customers and bringing multiple details together into a well-managed experience.</p> <p>As an Experience Support Consultant, you will provide ongoing assistance to travelers as they prepare for upcoming vacations. You will learn what each client is looking for, research appropriate travel possibilities, help coordinate requested services, and keep clients informed as their arrangements take shape.</p> <p>Candidates from a variety of professional backgrounds are encouraged to apply. Previous travel experience is not required. Training, supplier resources, destination education, and continued support are provided as you learn the role.</p> <h2>Your Day-to-Day Responsibilities</h2> <ul><li>Connect with travelers to discuss upcoming vacation plans and determine what assistance they need</li><li>Gather information about preferred travel dates, destinations, trip length, interests, accommodations, activities, and spending range</li><li>Explore available resorts, hotels, cruises, transportation, tours, attractions, excursions, and vacation packages</li><li>Research and compare options according to client priorities and requested features</li><li>Help travelers evaluate different possibilities by providing clear and relevant information</li><li>Support the coordination of selected lodging, transportation, activities, and additional travel services</li><li>Navigate approved supplier resources and reservation platforms when arranging requested services</li><li>Keep reservation information, client selections, and important trip details organized</li><li>Create easy-to-follow summaries of confirmed travel arrangements</li><li>Provide confirmations, itinerary information, schedules, and applicable pre-departure materials</li><li>Track outstanding planning items, important dates, and information needed to complete arrangements</li><li>Check in with clients throughout the planning process and provide updates as needed</li><li>Respond to questions involving current reservations and upcoming travel</li><li>Assist with routine changes, cancellations, schedule adjustments, and special requests</li><li>Review reservation records to verify traveler information, dates, and selected services</li><li>Maintain accurate notes regarding client preferences, conversations, requests, and booking activity</li><li>Build your knowledge of destinations and travel products through supplier education and continued training</li></ul> <h2>What This Opportunity Provides</h2> <ul><li>Remote work within eligible regions</li><li>Flexible full-time and part-time scheduling</li><li>Structured onboarding for new team members</li><li>Training provided for individuals without previous travel-industry experience</li><li>Ongoing mentorship and team support</li><li>Access to approved supplier and travel-planning resources</li><li>Destination and product education</li><li>Opportunities to strengthen research, customer-support, communication, and coordination skills</li><li>Continued professional and skill development</li><li>Opportunities for expanded responsibilities as knowledge and experience grow</li><li>Performance-based incentives and recognition opportunities</li><li>Access to qualifying travel discounts and industry-related benefits</li><li>Collaborative virtual team environment</li><li>Continuing supplier education and learning resources</li></ul> <h2>Skills We Value</h2> <ul><li>Clear, courteous, and professional communication</li><li>Strong customer-service and active-listening abilities</li><li>Ability to understand individual client requests and priorities</li><li>Strong organization and attention to detail</li><li>Ability to balance multiple clients, deadlines, and planning responsibilities</li><li>Confidence researching information and comparing available choices</li><li>Careful handling of traveler names, dates, reservation details, and documentation</li><li>Comfortable learning online systems, supplier resources, and digital tools</li><li>Ability to communicate through phone, email, messaging, and virtual platforms</li><li>Flexibility when availability, schedules, or client needs change</li><li>Resourceful approach to everyday questions and planning challenges</li><li>Strong follow-up and time-management habits</li><li>Dependable and accountable when completing assigned responsibilities</li><li>Ability to remain productive while working independently</li><li>Basic computer proficiency and reliable internet access</li><li>Must be at least 18 years of age</li><li>Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved regions</li></ul>