Guest Support Advisor at Hopesglobalgetaways

United States

<h2>Position Summary</h2> <p>We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.</p> <p>This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.</p> <h2>Responsibilities</h2><ul> <li> Learn about preferred destinations, dates, budgets, accommodations, and activity interests </li> <li> Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences </li> <li> Identify suitable possibilities based on each traveler&apos;s priorities and requests </li> <li> Provide clear information to help clients understand and compare available choices </li> <li> Assist with coordinating selected services through approved supplier platforms </li> <li> Organize reservation details, confirmations, itineraries, schedules, and relevant documentation </li> <li> Keep clients informed about important updates, deadlines, and next steps </li> <li> Follow up when additional information or decisions are needed </li> <li> Respond to routine reservation questions and assist with modifications or special requests </li> <li> Check traveler information and booking details for accuracy </li> <li> Maintain organized records of client interactions and active arrangements </li> <li> Continue developing destination and supplier knowledge through ongoing education </li> </ul> <h2>What This Opportunity Includes</h2> <ul> <li> 100% remote opportunity within approved regions </li> <li> Flexible part-time and full-time scheduling </li> <li> Beginner-friendly onboarding and training </li> <li> No previous professional travel experience required </li> <li> Ongoing guidance and virtual team support </li> <li> Supplier and destination education </li> <li> Opportunities to develop customer service, communication, and coordination skills</li> <li> Performance-based incentives and recognition opportunities </li> <li> Qualifying travel discounts and industry benefits </li> <li> Collaborative remote team environment </li> </ul> <h2>Qualifications</h2> <ul> <li> Clear and professional written and verbal communication skills </li> <li> Strong customer-service and active-listening abilities </li> <li> Friendly, helpful, and dependable approach </li> <li> Strong organization and attention to detail </li> <li> Ability to manage several client requests and deadlines </li> <li> Comfortable researching information and comparing options online </li> <li> Willingness to learn new systems and digital tools </li> <li> Adaptable when schedules, availability, or customer needs change </li> <li> Practical problem-solving and decision-making skills </li> <li> Reliable follow-up and effective time management </li> <li> Self-motivated and able to work independently </li> <li> Basic computer proficiency and reliable internet access </li> <li> Must be at least 18 years of age </li> <li> Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries</li></ul>