Trip Support Specialist at Hopesglobalgetaways
United States
<h2>Position Summary</h2> <p>We are seeking reliable, service-minded individuals who enjoy helping people, keeping information organized, and finding practical solutions. As a Trip Support Specialist, you will assist travelers as they prepare for upcoming vacations and help make the planning process easier to navigate.</p> <p>Your work will involve communicating with clients, researching travel possibilities, supporting reservation coordination, and keeping important trip details on track. You will also help answer questions and provide updates as clients move closer to departure.</p> <p>Travel-industry experience is not required. We provide initial training, access to supplier resources, continued education, and ongoing support to help new team members learn the role.</p> <h2>How You'll Assist Travelers</h2> <ul><li>Communicate with clients to gather details about upcoming trips and requested travel services</li><li>Identify important factors such as travel dates, destination ideas, vacation interests, budget range, and accommodation preferences</li><li>Search approved resources for hotels, resorts, cruises, transportation, tours, attractions, excursions, and vacation packages</li><li>Review available travel products and identify choices that correspond with client requests</li><li>Help travelers understand available options by providing clear and useful information</li><li>Support the coordination of selected accommodations, transportation, activities, and other trip arrangements</li><li>Work with authorized supplier systems and company resources when managing travel services</li><li>Organize reservation details and combine individual trip components into easy-to-follow plans</li><li>Provide clients with confirmations, schedules, itinerary details, and applicable travel information</li><li>Keep track of outstanding selections, documentation, deadlines, and other items needed before travel</li><li>Follow up with travelers regarding incomplete information or upcoming planning requirements</li><li>Answer questions related to existing reservations and trip preparations</li><li>Assist with routine booking updates, date changes, cancellations, and special requests when needed</li><li>Review traveler information and reservation records to identify missing or incorrect details</li><li>Document client communications, preferences, requests, and reservation activity within company systems</li><li>Continue learning about destinations, suppliers, and travel products through ongoing educational programs</li></ul> <h2>What the Opportunity Includes</h2> <ul><li>Fully remote work within eligible locations</li><li>Flexible part-time and full-time scheduling opportunities</li><li>Training for candidates who are new to the travel industry</li><li>Guided onboarding and access to approved planning resources</li><li>Continued mentorship and team assistance</li><li>Supplier training and destination education</li><li>Opportunities to develop customer-support, research, coordination, and organizational skills</li><li>Ongoing professional development</li><li>Potential opportunities to expand responsibilities as experience develops</li><li>Performance-based incentives and recognition opportunities</li><li>Access to qualifying travel discounts and industry-related benefits</li><li>Supportive virtual team environment</li><li>Continued educational and skill-development resources</li></ul> <h2>What We're Looking For</h2> <ul><li>Professional verbal and written communication skills</li><li>Helpful and respectful approach when working with clients</li><li>Strong listening skills and ability to gather relevant information</li><li>Good organization and attention to detail</li><li>Ability to keep several client requests, reservations, and deadlines organized</li><li>Comfortable researching information and reviewing multiple travel choices</li><li>Ability to accurately manage traveler names, dates, documentation, and reservation details</li><li>Willingness to learn supplier platforms, online systems, and travel-related technology</li><li>Comfortable communicating through phone, email, messaging, and virtual tools</li><li>Ability to adjust when schedules, availability, or traveler needs change</li><li>Resourceful and practical approach to resolving routine concerns</li><li>Strong time-management skills and dependable follow-up</li><li>Ability to manage responsibilities independently in a remote setting</li><li>Basic computer proficiency and reliable internet access</li><li>Must be at least 18 years of age</li><li>Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions</li></ul>
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