Senior Content Designer at H&R Block

United States

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers. The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day. Day to day, you'll... Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots Own small- to medium-size projects and product experiences with some direction from senior leaders Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging Support the direction of the senior content design leader while pushing for new thinking Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs Immerse yourself in research to develop deep customer empathy Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research Participate in design reviews and critiques and help all designers strengthen their skills in content design Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems What you'll bring to the team... 5+ years of UX writing experience working as part of a Content Strategy or UX writing team Bachelor’s degree in English, Journalism, Liberal Arts, or relevant work experience Deep knowledge of content strategy and design principles and methods Curiosity and commitment to new ideas and innovating to drive business results Powerful communication and presentation skills Strong understanding of storytelling and conversation techniques Experience working as part of a multidisciplinary product design or UX team Experience crafting content using design tools such as Figma A passion for simplifying complex problems and understand customer needs A dazzling portfolio demonstrating your strong writing craft and collaborative process Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $73,400.00 - $110,100.00/Yr. Sponsored Job #LI-Remote