AR & Collections Specialist at Ideatek Telcom LLC

United States

<p>Description</p><p><strong>Are you a problem-solver who enjoys working with both customers &amp; financial information?</strong> Do you enjoy digging into account details, explaining complex information clearly, and finding solutions that work for both the customer and the business?</p><p><br/></p><p>IdeaTek is looking for an <strong>Accounts Receivable &amp; Collections Specialist</strong> to support both accounts receivable and customer collections. This isn't a traditional accounting role focused solely on debits and credits. You'll spend a significant portion of your time working directly with customers to resolve billing questions, collect past-due balances, establish payment arrangements, and navigate more complex account situations.</p><p><br/></p><p>You'll be an important connection between accounting and our customer-facing teams, helping customers navigate billing and payment needs while supporting positive outcomes for both the customer and the business.</p><p><br/></p><p><strong>A Day in the Life</strong></p><p>Your day will be a mix of customer conversations, account research, and behind-the-scenes AR work. You may start by reviewing past-due accounts and making outbound calls, then dig into a customer's account to explain a promotion or discount, establish a payment arrangement, or help resolve a complex billing question escalated by Customer Service.</p><p><br/></p><p>Throughout the day, you'll post payments, review AR reports for accuracy, coordinate collection activity, and determine the appropriate next steps for accounts requiring follow-up. You'll also look for ways technology and better processes can make the work more efficient.&nbsp;</p><p><br/></p><p><strong>What You'll Do</strong></p><p><em>Key responsibilities include:</em></p><ul><li>Help manage collection activity for past-due accounts through outbound calls, customer communications, payment arrangements, and other appropriate collection efforts.</li><li>Serve as an escalation point for complex billing questions, helping customers understand invoices, payments, promotions, discounts, and account balances while identifying opportunities to retain customers.</li><li>Help manage delinquent accounts through appropriate next steps, including payment arrangements, service suspension, bad debt review, write-offs, and coordination with external collection partners in accordance with company policy and US GAAP.</li><li>Support day-to-day accounts receivable activities, including posting payments and monitoring AR reports for payment, discount, and account accuracy.</li><li>Serve as a knowledgeable resource for IdeaTek's accounts receivable and billing systems, troubleshooting issues and supporting related reporting needs.</li><li>Identify and implement process and technology improvements that increase efficiency, accuracy, and consistency across AR and collections activities.</li><li>Document processes and develop standard operating procedures that support Accounting team operations.</li><li>Support audits, government compliance reporting, and other Accounting initiatives through data gathering, analysis, and cross-functional collaboration.</li></ul><p><strong>What We're Looking For</strong></p><p><em>To be considered for this role, you'll need the following required qualifications:</em></p><ul><li>2+ years of experience in collections, accounts receivable, accounting, billing, or a related role.</li><li>Proficiency with Microsoft Office and/or Google Workspace programs.</li><li>Strong technical aptitude with the ability to quickly learn billing, accounting, and customer management systems.</li><li>Experience working directly with customers to resolve billing, payment, collections, or other account-related concerns.</li><li>Ability to navigate sensitive or complex customer conversations with empathy and professionalism while supporting customer retention, company policies, and business needs.</li><li>Strong analytical and critical-thinking skills with the ability to research account discrepancies and determine appropriate solutions.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills with the ability to manage a high volume of work and competing priorities.</li></ul><p><strong>What Will Help You Stand Out</strong></p><p><em>Preferred Qualifications:</em></p><ul><li>Associate degree or higher in Accounting, Finance, Business</li><li>Experience with billing platforms.</li><li>Experience working within telecommunications, technology, or another subscription-based service organization.</li><li>Experience identifying or implementing technology and automation solutions that improve accounting or collections processes.</li></ul><p><strong>Desired Attributes</strong></p><p><em>Beyond the qualifications, these attributes are what make someone a great fit for our team:</em></p><ul><li><strong>Customer-Minded</strong> – You can show empathy and look for solutions while still holding customers accountable to their commitments.</li><li><strong>Resilient</strong> – You approach challenging situations with professionalism, maintain composure, and stay focused on finding productive solutions.</li><li><strong>Problem-Solver</strong> – You dig into the details, ask the right questions, and use sound judgment to determine the best path forward.</li><li><strong>Detail-Oriented</strong> – You understand that accuracy matters when you're working with customer accounts and financial information.</li><li><strong>Adaptable</strong> – You can shift priorities, manage a fast-moving workload, and recognize what needs your attention first.</li><li><strong>Efficiency-Minded</strong> – You look beyond how something has always been done and identify ways technology and better processes can improve the work.</li></ul><p><strong>Why Join IdeaTek?</strong></p><p>IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.</p><p><br/></p><p><em>A few of the key ways we strive to make employees feel valued include:</em></p><ul><li>Competitive pay + bonus potential</li><li>Medical, dental, vision, life, and 401(k) with match</li><li>Free coaching/counseling for employees &amp; families</li><li>Free internet service (if available in your area) or internet reimbursement</li><li>Tuition reimbursement for personal and professional growth</li><li>Community engagement opportunities</li><li>Culture that values results, effort, and integrity</li></ul><p><strong>Our Core Values</strong></p><ul><li><em><strong>We are Trustworthy</strong></em> – We build confidence through transparency, follow-through, and dependability.</li><li><em><strong>We count on Big Thinkers</strong></em> – We don't just imagine the future—we create it with bold, actionable ideas.</li><li><em><strong>We have a Resilient Spirit</strong></em> – We embrace challenges, bounce back from setbacks, and keep striving for more.</li><li><em><strong>We stand on Belief</strong></em> – We believe everyone deserves access to technology that helps them learn, grow, and thrive.</li><li><em><strong>We foster Connectedness</strong></em> – Our work goes beyond broadband—we build real connections within our team and our communities.</li><li><em><strong>We drive Innovation</strong></em> – We're always looking for ways to improve and redefine what's possible.</li></ul><p><strong>Ready to Apply?</strong></p><p>If you're ready to combine your financial skills, problem-solving mindset, and ability to navigate meaningful customer conversations, we'd love to hear from you. <strong>Apply today!</strong></p><p><br/></p><p>This role is not eligible for Visa sponsorship.</p><p>This role is not eligible for relocation.</p><p>Salary and benefits commensurate with experience.</p><p>Equal Opportunity Employer.</p><p>This employer uses E-Verify.</p>