Health & Benefits Account Manager I (Remote) at iFIT

United States

<p>The Account Manager I position is responsible to deliver dedicated service to our value level clients and partners by forging solid, long lasting business relationships. The Account Manager I role serves as the primary point of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating and collaborating internally as needed to deliver a timely result.</p> <p> </p> <p><strong>Essential Job Duties and Responsibilities:</strong></p> <p>· Deliver service to clients and partners leveraging knowledge of Consumer Directed Benefits</p> <p>· Provide onboarding support for new clients to ensure a positive “Go Live” experience</p> <p>· Serve as a liaison and coordinate internally to drive resolution for clients and partners</p> <p>· Represent the voice of the customer by advocating for system enhancements, process change and product enhancements</p> <p>· Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration</p> <p>· Educate clients and partners and recommend solutions to enhance their experience</p> <p>· Monitor account activity and alert clients and partners, as needed</p> <p>· Facilitate corrections to participant enrollment records, as needed</p> <p>· Establish rapport and build solid relationships with clients and partners</p> <p>· Initiate Salesforce cases and monitor to drive timely problem resolution for clients and participants</p> <p>· Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy</p> <p>· Continuously expand knowledge and experience with Consumer Directed Benefits</p> <p>· Stay abreast of regulatory changes and communicate with clients/partners as appropriate</p> <p> </p> <p>The typical schedule for this position is Monday to Friday, from 8 a.m. to 5 p.m. CT, with 10% to 15% nationwide travel.</p> <strong><span>Qualifications</span></strong> <p><strong>Education and Experience:</strong></p> <p>Associate’s degree. Bachelor’s Degree preferred with a minimum of one-year third party benefit administration experience including Consumer Directed Benefits, administration, or the equivalent combination of education and experience will be considered.</p> <p> </p> <p><strong>Accountabilities:</strong></p> <p>· Manage case resolution time and case volume/severity at the client level</p> <p>· Continuously improve client feedback scores</p> <p>· Consistently operate within Inspira's service metrics that meet or exceed client retention goals</p> <p> </p> <p><strong>Knowledge, Skills, and Abilities:</strong></p> <p>· Knowledge and experience with Consumer Direct Benefits</p> <p>· Demonstrated strength in customer service delivery</p> <p>· High energy, positive outlook, accountable, transparency, and integrity.</p> <p>· Strong analytical, critical thinking, and problem-solving skills</p> <p>· Ability to foster an atmosphere of teamwork within and between departments</p> <p>· Excellent overall communication skills with the ability to successfully command conversations and deliver presentations</p> <p>· Ability to maintain confidentiality of records and information</p> <p>· Strong organizational skills including the ability to manage multiple projects and details simultaneously</p> <p>· Thorough attention to detail and accuracy of work</p> <p>· Experience operating typical desktop hardware and software including Consumer Directed Benefits and proficiency with Microsoft’s Office 365 core applications (Word, Excel, Power Point, Outlook, and Teams)</p> <p>· Experience with Salesforce and applications desired but not required</p>